I recently purchased a 2014 BMW X3 from Koons Silver Spring and had a great experience. I would highly recommend working with John Speake and Alex P...erdikis when looking for a new or used car. I have purchased a number of used cars, mostly in Virginia - which always presents an issue when trying to title the car in Maryland given the inspection requirements. When I explained my needs, the Koons team went out of the way to confirm the cars I was interested in all passed MD inspection and were ready for titling. This level of transparency and willingness to meet your specific needs is not typical of a used car dealership in the DC region. I also brought my own financing with me and received zero pressure for add ons or dealer financing. Smooth experience, great price. I will be back.
We have purchased 3 trucks in the last 3 years from Billy Mensh. All were purchased over the phone with no pressure and at the best price. They delive...red always as promised with no bait and switch like the NJ market. In and out.
We really appreciate you taking the time to leave us feedback! We understand it is a big decision where you purchase your vehicles from and we are gra...teful to have been chosen. Thank you again for your business and we look forward to your next visit! Safe travels!
It was a fantastic experience and the General Manager was great to work with!
We set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. As one of our valued customers, we want to since...rely thank you for your business and we hope to see you here again down the road!
Wow! What a deal! Last year I met with Alex P. and John Speake and was able to purchase a 2014 Ford Edge. Just traded-in my 2014 for a 2016 Ford Edg...e Titanium. John and Alex made this one pain-free experience. I am loving this car big time and plan to only buy from Koons of Silver Spring, Md. Thanks gentlemen for everything you did to close this deal! I'd give you a 10; if I could!
I was in the market for a used Lincoln MKZ. I contacted Koons Ford of Silver Spring and was immediately put in touch with car salesman, Sekou Keita an...d Roland, his colleague. I narrowed my search down to a 2014 MKZ with a great MSRP and fees. I thought initially that because of rebuilding my credit that I wasn't going to get approved for the car, but Sekou (Keita) and his colleague, Roland were able to speak to the Finance Department and work with the banks on my behalf. Much to my dismay, I was APPROVED on the spot. I thank Sekou and Roland for such wonderful and outstanding customer service and knowing their craft well. Koons Ford of Silver Spring, you now have a new customer for a lifetime!
I had such a horrid experience at Lindsay Ford that I was reluctant to use another Ford dealership for service and recalls. However, someone somewhere... said go to Koons Ford in the SS auto park and see JD Schaening and he will take good care of you. So I did..... JD was excellent st getting things priced and prioritized in a timely manner. I can't rave enough about the service and the level of comfort I felt with JD. Like seriously I went in a skeptic and came out a fan...
Wes Roberts the rest of the team is awesome, everyone was extremely friendly. It took what felt like all day up seal the deal and he was with me for e...very minute of it! I really wanted to trade in my vehicle for something newer and more reliable. Wes was able to tell me the type of car and incentives that I needed for a reasonable trade off. I am very happy with my purchase and with his service. Thanks again! I'll be back!
I thought they were great! Very friendly. Not pushy
Went in looking for a nice used vehicle to replace our traveling van. Immediately we experienced a level of customer service we haven't experienced i...n a long time. Our Salesman Larry was completely professional and not pressuring at all. Once our decision was made, Larry gave my wife and me time to discuss the purchase. We were introduced to the finance department representative, Mike, who kept the continuity of excellent customer service going. Both Larry and Mike made this an almost painless (we are frugal) process. Thanks so much for a positive experience.
Thank you for the great review! We are glad to hear your experience with us was a positive one. Thanks again and congrats on the new car!
Keita and Dan are really good at what they do. Unfortunately they lied to my face. Not even a week has passed, my car tire WAS ALREADY leaking air, I ...thought okay it must be the air pressure dropping because of the season change. I took it to a shop after a few times of filling it up with air and the tire was labeled a 'Junk Tire' by the mechanic. This was already what was wrong with the car and still sold me the car. They also promised me a part for my trunk release. They kept promising it would come in the next week and said they would send it to me just to get me out of there. It has been 4 and a half months. I feel duped by their sales tactics. I even told my mother to not buy a car she contemplated to buy at this dealership. They put junk tires and promise things just to get you out of their dealership. Too bad my waranty doesn't cover tires. Add photos. Carol the director of Customer Relations called me and acted sympathetic with my concerns. Although she told to me to make an appointment from Tuesday-Thursday!!! I bought the car on the weekend! What kind of joke is this, I tried to see if they would take me outside those three days and she said she could not.. This is the worst customer service she even left me a voicemail and called me a "Butt Head" I also have the proof of the recording. I love the Mazda Brand but this dealership must be avoided at all costs. I will also be bringing this above the dealership.