Koons Silver Spring Ford Lincoln

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Reviews

Average Ratings

4.6
353 lifetime reviews. Includes reviews from DealerRater.com
  • Great Experience!!

    I had a 2013 Elantra Limited that had begun to cost me some significant money in repairs in 2016. I liked the Elantra but I put a lot of miles on ...

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    I had a 2013 Elantra Limited that had begun to cost me some significant money in repairs in 2016. I liked the Elantra but I put a lot of miles on it and as I approached 100K miles I wondered what my repair bills would begin to look like. So I explained my situation to the Finance Director over the phone and he said that even though I probably had a lot of negative equity, that if we were on the right vehicle I had a chance to trade. I visited that night and they appraised my car, took some information from me, and said that they would work on a scenario for me overnight. Well, they did and the next day I came in and thanks to the Koons team I was able to trade out of my Hyundai and into 2017 Ford Escape SE. The process went flawlessly so I have no complaints.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Customer Service and GREAT SUV
    April 16, 2017

    Arrived just to look. Marcos inquired about our interest. It helped that I did some research so I knew what I wanted.- CX - 5, Touring. Marcos e...


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    Arrived just to look. Marcos inquired about our interest. It helped that I did some research so I knew what I wanted.- CX - 5, Touring. Marcos explained the features of each model, package including the difference between the years. You need to ask for Marcos. Knowledgeable, courteous, and he will give you space and time to think. He will also consider your options for the best price. Love the CX5 Touring with the Preferred Package. This dealership is so accomadating.

    Does recommend this dealer

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  • Terrible Sales and Customer Service

    Keita and Dan are really good at what they do. Unfortunately they lied to my face. Not even a week has passed, my car tire WAS ALREADY leaking air...


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    Keita and Dan are really good at what they do. Unfortunately they lied to my face. Not even a week has passed, my car tire WAS ALREADY leaking air, I thought okay it must be the air pressure dropping because of the season change. I took it to a shop after a few times of filling it up with air and the tire was labeled a 'Junk Tire' by the mechanic. This was already what was wrong with the car and still sold me the car. They also promised me a part for my trunk release. They kept promising it would come in the next week and said they would send it to me just to get me out of there. It has been 4 and a half months. I feel duped by their sales tactics. I even told my mother to not buy a car she contemplated to buy at this dealership. They put junk tires and promise things just to get you out of their dealership. Too bad my waranty doesn't cover tires. Add photos. Carol the director of Customer Relations called me and acted sympathetic with my concerns. Although she told to me to make an appointment from Tuesday-Thursday!!! I bought the car on the weekend! What kind of joke is this, I tried to see if they would take me outside those three days and she said she could not.. This is the worst customer service she even left me a voicemail and called me a "Butt Head" I also have the proof of the recording. I love the Mazda Brand but this dealership must be avoided at all costs. I will also be bringing this above the dealership.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Car Purchase
    April 10, 2017

    John was extremely helpful in the purchase of my car, allowing me to take my time, test drive several models, and take as much time as I needed ar...


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    John was extremely helpful in the purchase of my car, allowing me to take my time, test drive several models, and take as much time as I needed around the lot to make my decision. The entire experience with him, and his team at Koons was amazing!

    Does recommend this dealer

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  • Helful
    April 7, 2017

    Roland and ALex were so helpful in getting me thru the stress of purchasing a new vehicle. Held my hand through all the steps. I would recommend ...


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    Roland and ALex were so helpful in getting me thru the stress of purchasing a new vehicle. Held my hand through all the steps. I would recommend either one of these professional salesmen

    Does recommend this dealer

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  • fantastic! customer service
    March 29, 2017

    i had the pleasure of working with roland bass at koons ford of silver spring. he was capable and very patient with me. knowledgeable and helpfu...


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    i had the pleasure of working with roland bass at koons ford of silver spring. he was capable and very patient with me. knowledgeable and helpful. he most definitely went above and beyond in helping me i will most def recommend him to all my friends and family!!!

    Does recommend this dealer
    Came in for service or repair

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  • Renewed My Faith
    March 20, 2017

    I thoroughly enjoyed my car buying experience at Koons Ford of Silver Spring thanks to Keita. My wife and I had just visited two other car dealers...


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    I thoroughly enjoyed my car buying experience at Koons Ford of Silver Spring thanks to Keita. My wife and I had just visited two other car dealerships before arriving to Koons. We had grown weary of the entire car buying process at that point and had grown jaded. However, Keita renewed my faith with his even temperament and welcoming presence. He was not aggressive in his dealings with us and worked to accommodate our needs including providing some much needed light entertainment to my 2 year old son. It definitely was a relaxing experience. Would certainly come back to purchase another car from here.

    Does recommend this dealer

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  • Excellent experience
    March 20, 2017

    Keita was excellent. It has been a long time since I bought a car. Very responsive but not pushy. And very knowledgeable. Overall great experience!


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    Keita was excellent. It has been a long time since I bought a car. Very responsive but not pushy. And very knowledgeable. Overall great experience!

    Does recommend this dealer

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  • Excellent!
    March 19, 2017

    Working with John Speake was one of the best experiences I have had at a dealership. Being a single mom it's been difficult to be taken seriously....

    Koons Silver Spring Ford / Lincoln

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    Working with John Speake was one of the best experiences I have had at a dealership. Being a single mom it's been difficult to be taken seriously. John was patient and understanding and answered all of my questions in a way that was easy to understand. There was no pressure to buy right then and then, he made me feel like an old friend. What a difference! The manager Steve followed the same. Truly a refreshing time.

    Does recommend this dealer
    Koons Silver Spring Ford / Lincoln

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  • Bill Forte the best salesman.
    March 14, 2017

    Bill Forte was the best, no pressure very patient. He answered all my question. I would recommend this dealership. The finance process was very sm...

    Koons Mazda of Silver Spring

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    Bill Forte was the best, no pressure very patient. He answered all my question. I would recommend this dealership. The finance process was very smooth.

    Does recommend this dealer
    Koons Mazda of Silver Spring

    Thanks for the review!


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