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Reviews

Average Ratings

4.2
47 lifetime reviews.
  • Mercedes Benz of Chantilly

    All the staff is very helpful with finding the perfect car, and responds quickly to emails when you have any questions.


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    All the staff is very helpful with finding the perfect car, and responds quickly to emails when you have any questions.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Ms Domenica Angiuli

    I have not made a purchase yet. However, customer service was professional, helpful, caring, honest, and supportive.


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    I have not made a purchase yet. However, customer service was professional, helpful, caring, honest, and supportive.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Car dealer experience

    Very customer friendly and such a beautiful lay out...painless


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    Very customer friendly and such a beautiful lay out...painless

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Contract Administartor

    My wife and I overall had a good experience - Had an appointment however the sales consultant person was off that day ? Immediately we were appr...

    Dealer Response

    Vincent, We are thrilled to hear Michael provided you with the high quality service you deserve! We will be sure to commend him on a job well don...


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    My wife and I overall had a good experience - Had an appointment however the sales consultant person was off that day ? Immediately we were approached by Michael LaGuardia and he treated us with respect and dignity - praised his professional decor. We told Michael what we wanted and he was able to answer all of my questions - He did convinced me and my wife that Mercedes of Chantilly is the right dealer.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Vincent, We are thrilled to hear Michael provided you with the high quality service you deserve! We will be sure to commend him on a job well done. Thank you for taking the time to share your experience with us. We wish you all the best! Happy driving, Mercedes-Benz of Chantilly


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  • Drive 3 hrs each way. Worst experience ever

    Scheduled appointment with salesman. He stood me up to meet with walk in customer who did not schedule appointment. After I drive 3 hrs to arrive ...

    Dealer Response

    John, We would like to extend our personal regrets regarding your experience and assure you that we take your feedback seriously. Our General Man...


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    Scheduled appointment with salesman. He stood me up to meet with walk in customer who did not schedule appointment. After I drive 3 hrs to arrive on time. It was the worst experience ever. It was a total was of 6 hrs out of my day.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    John, We would like to extend our personal regrets regarding your experience and assure you that we take your feedback seriously. Our General Manager, Bert O'Neal, would appreciate the chance to speak with you, apologize, and get more feedback. You can email him at BONeal@penskeautomotive.com. We appreciate your time and are looking forward to earning back your trust in our dealership. Thank you, Mercedes-Benz of Chantilly


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  • Review

    I was in your dealership for buying car. I had a excellent experience with your sales man service and your manager. I really loved it. I bought CL...

    Dealer Response

    Mohammed, Thank you so much for taking the time to share your experience with us. We love to hear when our guests have a great visit to our deale...


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    I was in your dealership for buying car. I had a excellent experience with your sales man service and your manager. I really loved it. I bought CLA and later GLA 450. Your sales person knowledge about the car above high average skill. I talked to Mr. Zabed Chowdhury. He was very very helpful. I am highly recommend my relatives and friends to go to your dealer in chantilly.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Mohammed, Thank you so much for taking the time to share your experience with us. We love to hear when our guests have a great visit to our dealership! We are always here to help with any of your automotive needs. Thanks again, Mercedes-Benz of Chantilly


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  • Very satisfying experience

    We recently leased a car from Chantilly Mercedes Benz. We had the pleasure of working with Pauline, who was genuinely interested in our particular...

    Dealer Response

    Riad, Thank you for your wonderful remarks! We will be sure to share them with Pauline and the rest of the team. We're so glad you had a positive...


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    We recently leased a car from Chantilly Mercedes Benz. We had the pleasure of working with Pauline, who was genuinely interested in our particular needs and concerns. We can't say enough positive things about our overall experience and satisfaction with our lease and with the way we were treated. She was knowledgeable, courteous, and professional. We also would like to mention that our interactions with others there were also excellent, including Mr. Khan in financial services. We would have no hesitation in returning to this dealership in the future.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Riad, Thank you for your wonderful remarks! We will be sure to share them with Pauline and the rest of the team. We're so glad you had a positive buying experience at your previous visit and look forward to welcoming you back soon! Best, Mercedes-Benz of Chantilly


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  • Unexpected Surprise

    I went in for an event fully prepared to leave my 2008 Mercedes for maintenance but instead I left with a 2015 GLK. It was the best surprise of th...

    Dealer Response

    L. Dukes, We are so pleased to hear that you had an amazing car buying experience with us. We will be sure to pass on your kind words to Paula, ...


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    I went in for an event fully prepared to leave my 2008 Mercedes for maintenance but instead I left with a 2015 GLK. It was the best surprise of the year and I am very happy with my purchase. The finance numbers were amazing. Paula, Prince, and the rest of the crew provided superb service and even provided me with lunch while I waited for the process to finish. Definitely a happy customer!

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    L. Dukes, We are so pleased to hear that you had an amazing car buying experience with us. We will be sure to pass on your kind words to Paula, Prince, and the rest of our team for providing you with friendly, professional, and knowledgeable service. We wish you many happy miles in your 2015 GLK. Sincerely, Mercedes-Benz of Chantilly


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  • Fast Drive Through

    Although I didn't really have the appropriate time required to complete a detailed look and drive I did get great service. I was able to test driv...

    Dealer Response

    Hello, Thank you so much for your review and recommendation! We are thrilled to hear your previous experience with us was a positive one. We wil...


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    Although I didn't really have the appropriate time required to complete a detailed look and drive I did get great service. I was able to test drive 2 vehicles during a lunch period. Regretfully, administrative details with my insurance was a bridge too far. I would recommend anyone looking for a Caddy or certified preowned to stop in for more than a lunch period.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello, Thank you so much for your review and recommendation! We are thrilled to hear your previous experience with us was a positive one. We will be sure to share your kind words with the team and thank them for their outstanding service. Best, Mercedes-Benz of Chantilly


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  • Sam Mingle, Mercedes Benz, Chantilly

    Sam Mingle is a great guy. Purchased a 2014 S350 from him. He was very professional and very nice. Would purchase a vehicle from him again. JC

    Dealer Response

    JC, Thank you for sharing your positive experience with us! We are thrilled to hear Sam made your visit so enjoyable. We will be sure to thank h...


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    Sam Mingle is a great guy. Purchased a 2014 S350 from him. He was very professional and very nice. Would purchase a vehicle from him again. JC

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    JC, Thank you for sharing your positive experience with us! We are thrilled to hear Sam made your visit so enjoyable. We will be sure to thank him for his excellent customer service. We look forward to seeing you again soon! Sincerely, Mercedes-Benz of Chantilly


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