Bought my Silverado in 2011 in what has to be the easiest sales transaction I ever had. A friend recommend Casino Auto Sales because he had purchased a... truck there the year before and was impressed with the service he was provided. I had checked other dealers and was telling him about it when he pulled out the business card for Oscar Penuela, the salesman who sold him his truck. We called him and I told him what I was looking for and his response shocked me. He informed me that he actually wasn't at work at that moment but to give him a couple of minutes. Approximately five minutes later he called me back and provided me an inventory list of the Trucks they had on hand that matched what I was looking for. He then asked my buddy what kind of deal he had worked up for him the previous year and told me that he could still do same for me. With a verbal agreement I told him I would see him the next morning in his office. When I got to the dealership, Oscar was waiting on, papers all drawn up, and all I had to do was review the agreements and sign. All in all took me about 45 mins from the time I walked in, dealt with finance, and waited for the truck to be finish detailing. After purchasing the truck I had some other minor issues to come that Oscar and company took care of pretty quickly. If it weren't for the distance I would take my truck there for service as well. We will be looking to purchase a car for my wife in the next year or so and my first stop will be to see Oscar if he is still there.
This was a great experience in purchasing a car. Our car agent was Mateo Beltran. It was a bit challening to park but the professionalism and courtesy... of the representatives more than make up for that. There was no pushing for up selling on our affordability, and no pressure even when we said we had to leave. We came back the next day. Great asking price for a quality car. It almost sold itself but Mateo sealed the deal by looking after our best interest. He went above and beyond in getting mutually agreeable terms that exceeded our expectations. We have a great car with excellent terms. We are already recommending Casino Auto Sales, La Puente, Ca.to all our friends and family. Thank you so much, Mateo.
I have purchased several vehicles and this was, by far, the best experience I have had, from beginning to end. My initial contact with Casino Auto Sales... was via email and when I arrived at the dealership, I was introduced to Oscar Penuela, the sales person who assisted me with test driving different vehicles and who answered all of my many questions. Sergio was very knowledgeable and personable. I felt no pressure and although the process was long, it was a pleasant and enjoyable experience. Oscar's manager, Jorge Maldonado, spent a considerable amount of time with me, individually, as well, to ensure I had answers to my questions and to get to the price I was willing to pay for the vehicle. Overall, it was the best experience I have had purchasing a used car, and I would highly recommend Casino Auto Sales, and Oscar Penuela, to others who are in the market for a new or used car.
I went to this dealer after I found the car I want online, send a request and right away I get a phone call from Oscar Penuela the Internet Sales Manager... He was very polite and professional since the beginning was very straight with the price. The buying process take a bit longer due to my credit situation but they did the best and I get the vehicle I was looking for at a fair price. Thank you guys
I was in the search for a Hummer H2 for months.. I finally find two and I have to make a choice based on model year, miles and condition. I went to Casino... Auto Sales and despite of what I hear from these people all I have to say is that it was a very easy shopping experience. I know buying a used car can be stressful in my case was easy because that was the car I was looking for and the price was fare consider the condition.. Thank you Guys...!
I was looking for 5 days via internet, telephone and going to dealerships close to my home and it was very difficult to get a CASH price! on a used truck.... 1 email 1 call! To Jorge Maldonado @ Casino Auto Sales and I had my answer, the next morning he met me on his off day. He had the Truck washed and gassed and we did All The paper work in under 45min! The best and fastest car buying experience I ever had! Thanx!
What can we say about Casino Auto Sales and our wonderful Sales Rep: Enrique. My wife and I spent the morning at another Auto place, and the Sales Reps... there were pushy and rude, so we left. Our last stop for the day was to Casino Auto Sales, and we are very happy that we did. We did not feel overwhelmed by needy Salesmen when we arrived, Enrique greeted us, let us shop without being "on-top" of us, and then allowed us to test-drive the vehicle on the freeway. When we made our decision, Leo was professional and considerate the whole process, offering us water on a very hot day, and handling all of the paperwork from start to finish. We walked away with a wonderful 00 Chevy Silverado, well within our price range, and confidence we made the right decision. Keep up the good work, and thanks Leo for EVERYTHING!!!
I purchased a Chevy impala 2008 around Feb 2013 and when I purchased it they told me that the car had one previous owner and the car was token away because... the previous owner could no longer pay it. I purchased the car and went to get insurance turns out the car was in a collision and the car had two previous owners. Five month later after getting the car the engine broke and they said that because we didn't buy the warranty there was nothing they could do.
This is the worst car dealership I have ever associated myself with. From the sale persons to the owner. They are all liars and will lie to complete a... sale. They don't honor anything they say. And I am planning on taking them to court. See you in court Casino Auto.
Horable customer service never reseaved a call back, was wiling to purchase car but didnt honor internet prices and prices kept going up would not recomend.