Stokes Brown Toyota Scion of Hilton Head

New 866-984-2718 Dealer Website
Used 866-984-2717 Email Dealer
Service 866-984-2994

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Reviews

Average Ratings

3.6
Average based on 19 reviews
  • Top Notch

    Stokes Brown is top notch! They are the best dealership in the Savannah - Hilton Head - Charleston area. Tom Farabaugh knows his cars! Tom take...


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    Stokes Brown is top notch! They are the best dealership in the Savannah - Hilton Head - Charleston area. Tom Farabaugh knows his cars! Tom takes care of his customers like they are his best friends. The service department with Andrew Doty is right there with Tom.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Horrible

    Absolutely the worst I bought a vehicle there and was very adamant that I did not want an extended warranty. Not only did they slip the warranty ...

    Dealer Response

    Angie, sorry to hear about your experience. This is not typical practice at our dealership and I would like to talk with you further. We take ou...


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    Absolutely the worst I bought a vehicle there and was very adamant that I did not want an extended warranty. Not only did they slip the warranty into my loan, they put the most expensive warranty on my loan without me knowing it. Also, the salesmans wife was discussing my fiance in public at her job and a friend of mine overheard the conversation . I talked to the manager on several occasions and all he said was sorry and did not try to rectify the situation. I have never been treated like this by a company. So unprofessional.

    Shopped for a new car
    Does not recommend this dealer
    Did make a purchase
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    Dealer Response

    Angie, sorry to hear about your experience. This is not typical practice at our dealership and I would like to talk with you further. We take our customers privacy very seriously and do not tolerate any breach of that policy. Please contact me as soon as possible. We do not know who you are. 843-815-4444 Bryan Cooler General Manager


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  • Great service

    The salesman that i delt with was very attentive and responsive


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    The salesman that i delt with was very attentive and responsive

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Stinks Brown Toyota

    Went to stokes a year ago and they made me feel forced about buying a car of their choice. Went a second time a year after and the sales guy had m...

    Dealer Response

    Thank you for the candid feedback on your experience with my staff at Stokes Brown Toyota Hilton Head. I sincerely apologize for the level of serv...


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    Went to stokes a year ago and they made me feel forced about buying a car of their choice. Went a second time a year after and the sales guy had many I DONT KNOW responses towards my questions. Also felt forced and was there literally all day and towards the end they decided to help me the way I woulda wanted on the first place. Oh! and not to mention the lady that picks up the phone and asks "who can I transfer you to?" was super unprofessional

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
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    Dealer Response

    Thank you for the candid feedback on your experience with my staff at Stokes Brown Toyota Hilton Head. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. I would like to speak to you further so that we can better resolve the issues to improve our service to all of our customers. Please reach out to me so that I can handle this personally. Respectfully, Bryan Cooler General Manager Stokes Brown Toyota of Hilton Head


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  • Service Customer

    Tried to purchase a vehicle at this Bluffton dealership. Sales personnel were too busy to spend time discussing vehicle I was interested in purcha...


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    Tried to purchase a vehicle at this Bluffton dealership. Sales personnel were too busy to spend time discussing vehicle I was interested in purchasing. Purchased at Stokes Brown Toyota Beaufort. Returned this vehicle for a minor service request at their Bluffton facility. Service advisor was rude and arrogent. This will be my last Toyota purchase fron this Stokes BrownToyota dealer in Beaufort or Bluffton. Never had this type of rude service on any new vehicle purchased. My spouse and I have purchased new Hondas, Chevrolets, Mazdas in Beaufort County (10 in the last 15 years)- service and sales experience have all been good with the exception of Stokes Brown Toyota.

    Shopped for a new car
    Came in for service or repair
    Does not recommend this dealer
    Did make a purchase
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  • These guys are Rock Stars !

    Great experience .... drove 2 1/2 hours to purchase brand new 2013 Landcruiser ... the only thing better than the deal Wayne gave me was the servi...


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    Great experience .... drove 2 1/2 hours to purchase brand new 2013 Landcruiser ... the only thing better than the deal Wayne gave me was the service afforded me by Glenn .... these guys could have taught the Ritz Carlton 101 course in Client Service ... Excellent job guys !!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • New Rav4 Limited Owner

    New owner of Rav4 Limited. (previously owned toyota highlander and downsized.) Thanks to Glenn Mariot...... Extremely knowledgeable no matter what...


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    New owner of Rav4 Limited. (previously owned toyota highlander and downsized.) Thanks to Glenn Mariot...... Extremely knowledgeable no matter what make or model of toyota. Glenn knows them all. 5 Stars to Glenn for his honesty and knowledge. I highly recommend taking a trip to Stokes Brown Toyota of Hilton Head and asking for Glenn Mariot. You will not be disappointed.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Purchase of 2011 Tocoma

    We purchased a new 4Runner about a year ago from Stokes Brown and when I started looking to replace my old Jeep with a truck, naturally my search ...


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    We purchased a new 4Runner about a year ago from Stokes Brown and when I started looking to replace my old Jeep with a truck, naturally my search took me back to this dealership. I found this vehicle on their website, and after verifying with the sales manager that this truck was still available, I decided to come over and take a ride. Jose De Los Santos was the sales consultant that was quick to take the lead in helping me with information and "the" test drive. He was there to answer all of my many questions, allowed me to take the truck (4 x4) both on the highway and then showed me an access road to a utility right of way to get a real test drive. Jose was very patient while I looked at and test drove other trucks, but ultimately came back to the truck that I had originally came over to see. Then he did it all over again the next day when I returned with my bride for her test ride and comments. Once we decided to make the purchase the whole sales team flew into action to get all the tons of paperwork completed, and us on the way. As of this writing, we haven't had any need for repairs or the service department. We have had the 4Runner in twice for 5K checks and the service department would have me in and out before I could finish the second cup of coffee, in their awesome customer waiting area.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • A pleasant experience

    My wife and arrived at Stokes Brown Toyota and were greeted by Jose Santos. We already had an idea of what we were looking for before arriving, bu...


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    My wife and arrived at Stokes Brown Toyota and were greeted by Jose Santos. We already had an idea of what we were looking for before arriving, but neither of us are very car savvy. Jose provided us with a wealth of information and made our final decision an easy one. I personally have had some awful experiences buying cars in the past, and was apprehensive this time around. The dealership was clean and easy to navigate, and they had exactly what we were looking for. More importantly this is the first time I have had a decent car salesman that didn't try to push me into something I didn't want, and furthermore made our experience a fun one. I don't typically write reviews but, this was an exceptional experience. I STRONGLY recommend Stokes Brown Toyota.

    Shopped for a new car
    Does recommend this dealer
    Did not make a purchase
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  • Great Experience

    Glenn Marriot was always there to answer any questions that I had! And I usually had the answer immediately. You'll always get the best deal from ...


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    Glenn Marriot was always there to answer any questions that I had! And I usually had the answer immediately. You'll always get the best deal from Stokes...they are a class act!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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