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Buster Miles Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (198 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (198 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Buster Miles Ford from DealerRater.

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Best Car Buying Experience Ever

I purchased a new, very hard-to-find, Ford Transit Connect Passenger Wagon. We drove from Birmingham to Heflin because Buster Miles Ford was the only dealer within 100 miles that had what I was looking for. Even with a distinct advantage over us because of the shortage of vehicles from which to choose, we could not have asked for a better experience. Rocky Stemen was unbelievably helpful and never once talked down to this old woman as other sales people have done. I have purchased, on my own, new cars from BMW X 2, Chevrolet x 3, Jeep, Oldsmobile, and Buick over the past 40 years and tonight was the first time anyone has EVER gone through the vehicle with me to be sure I was familiar with all the "bells and whistles" before leaving the dealership. He even synced my phone for me. There were no car-buying games with prices and our trade-in. There was no running back and forth to the Sales Manager, who by the way was as nice and friendly as he could be. I only wish it was not 75 miles from our home so I could go back for service visits. I will recommend Rocky and Phil and Buster Miles Ford to all our friends and family. It is worth the drive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Grumpy Old Woman, You're not grumpy, you're so sweet! Thank you so much for your kind words!! You chose an awesome salesperson, Rocky is one of our best! Thank you for choosing us to serve your automotive needs, we hope to serve you many times in the future! Best, Madelin Miles Digital Marketing Assistant

Easiest Car Purchase EVER

I went to Buster Miles Cheverolet looking for a good deal on a used Tahoe or Yukon; after spending months price comparing dealers from Montgomery to Birmingham and areas surrounding, Buster Miles was consistently more reasonable than anywhere else. I went in to see how it felt driving the vehicle I thought I wanted, but the feel was still a bit big and uncomfortable. Wayne suggested looking at a Chevy Traverse fully loaded. It wasn't what I thought I wanted, but I looked at it anyway. I am so glad I did! I LOVE my purchase. I very much appreciate the kindness and professionalism of all the staff at Buster Miles and I will not hesitate to buy here again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Barbie, Thank you so much for your kind feedback! The Chevy Traverse is an awesome vehicle, you made an excellent choice! So glad you got to work with Wayne, we are lucky to have him! We look forward to serving your future automotive needs! Thanks again! Team Buster Miles

2007 F-150

My first purchase at Buster Miles Ford was Nov. 2013 . My visit , treatment and purchase satisfaction was enough to cause me to return in Jan. 2017 and make a second purchase from Buster Miles Ford . The staff (awesome) ranks above any dealership I have ever been to . The entire atmosphere just made my wife and me feel welcome. Their desire to make you feel comfortable with your visit and satisfaction with purchase is unmeasurable . Well enough said , don't want to give Tommy and the office staff the BIG HEAD . They were just awesome with us old folks .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jim & Madge, Thank you so much for your kind words! Tommy is an awesome employee, you chose a great salesman to work with! Thank you for continuing to be loyal customers! We look forward to working with you again in the future!!

Great Buying Experience

It's been 12 years since I purchased my last vehicle. The time was right, and Buster Miles had a great reputation for customer service and vehicle selection. Several of my friends recommended this dealership. I was introduced to many of the Staff, and felt very comfortable that I was at the right place. Rocky Stemen was the Sales Representative who worked to find the truck that I was looking for. He was very professional and knowledgable, all through the process. Becky did a great job processing the paperwork needed for financing. All in all, a very smooth purchase, and I am extremely satisfied with the end results. Thanks to Rocky for making that happen. I will highly recommend this dealership to anyone who may ask. Thanks to Buster Miles Dealership, and the Staff that makes up its ranks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Rodney, Thank you so much for your kind words! You chose a great salesman to work with, we are lucky to have Rocky! We hope you enjoy your vehicle! We look forward to serving your automotive needs in the future!

Buster Miles

My husband and I purchased a vehicle from Buster Miles and were very pleased with our experience. Salesman Tim Pruitt is not in the best of health, and yet he spent close to seven hours with us on a Saturday to help us find the right purchase! The sales team was polite and friendly, and we are thankful to each and every one who assisted us!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

ChristyRT, Thank you so much for your kind words. We are so lucky and thankful to have Tim on our team! Thank you for choosing Buster Miles, we look forward to serving you again in the future!

Best Truck Bying Experience Ever

George De Mari worked very hard to find us the right truck! He is very friendly and professional. We give him a score of 10 plus!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Leo and Irene, Thank you so much for your kind review of George and Buster Miles Ford! We are lucky to have George, he works hard and loves his customers! Thank you for choosing us to assist with your automotive needs! We look forward to serving you again in the future!

Very satisfied!

I was very very satisfied I'm buying my 2017 Ford Mustang from Buster Miles in Heflin! I would highly recommend them to anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Ashley, Thank you so much for your kind words!! Thank you for choosing Buster Miles Ford. You made a great purchase with the Mustang, we hope you love it! Come see us in the service department when its time for an oil change! We look forward to serving you again!

Best car buying experience!!!

This was the best experience I have ever had. The staff was so nice from the first time I spoke with them on the phone the the time I left. The salesman Rocky Stemen, owner Matt Miles, and the finance manager Becky Pritchett were all so helpful and very professional. I will never buy another vehicle from anywhere else but Buster Miles Ford! Thanks again for the excellent service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Pierce, Thank you so much for your kind words! We are so lucky to have Matt, Becky, and Rocky on Team Buster Miles! We appreciate your business and look forward to continuing to serve your needs! Thank you for the opportunity!

Great service

Wayne Thomas is a very nice guy, not pushy at all like other dealerships, very honest and prioritizes the customer's best interest!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Ricardo, Thank you so very much for your awesome review! Wayne is one of our best, you chose a great salesman to work with! We look forward to serving your needs in the future, thank you for your business!

Great service

Wayne Thomas is a very nice guy, not pushy at all like other dealerships, very honest and prioritizes the customer's best interest!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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