Crossroads Ford South Boston

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
67 lifetime reviews.

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  • 1.0 out of 5
    April 29, 2021

    This place is HORRIBLE. I took my car in to get the gas gauge and windshield wipers fixed. They refused to even attempt to fix the gas gauge, and they... only jerry-rigged the wipers. Not to mention that they broke off a board at the bottom of the driver's side door, and now my speedometer and mileage meter DO NOT WORK. They screwed up more than they fixed. This place is a RIP OFF with the worst service imaginable.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    March 19, 2021

    The general manager lied about his name . They brought the handbrake on my vehicle and wouldn?t take responsibility for it. I will never recommend them... to anyone or ever use this service again.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    February 20, 2021

    This is my dream come true. I saw it and was told that I could not buy the one on the lot. But when I told them why and my determination to ge the new... for bronco. My dreams we granted. Never did I expect such dedicated determined sales people. They did everything possible to help me make this final tribute in my brothers memory

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Jennifer, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us! Please let us know if there is ever an...ything else we can do for you! Safe travels!

  • 4.0 out of 5
    February 17, 2021

    Very satisfied with service, even had an issues about my gas line after they fixed my recall issue. They assured me that it should be ok! Just wanted them... to be aware of what had happened when I left.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello Veronica, we appreciate you taking the time to leave us this feedback. We will be sure to pass along your comments to the team, as your satisfac...tion is of utmost importance. Please don't hesitate to reach out if there's anything additional we can do for you. Safe travels!

  • 4.0 out of 5
    February 11, 2021

    Very good customer service. Buying process was really simple and professional.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi, we're glad you had such a wonderful experience with us! We try to provide all of our guests with a great atmosphere and world-class service that y...ou can trust.

  • 5.0 out of 5
    January 25, 2021

    I am so very pleased to find an honest Ford dealership. I came in for an inspection and unlike other Ford Service Centers I have used, this one did not... make false claims about the state inspection requiring tire pressure sensors to be replaced. This creates trust and I will take all my business to Crossroads Ford in the future, including the upcoming trade in of my 2009 F-150.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Charles, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. It means so much to us to have earned y...our trust in our business! We are looking forward to working with you again! Take care!

  • 5.0 out of 5
    December 27, 2020

    Very satisfied overall with the experience. Think they worked with me well.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Crossroads Ford of South Boston!

  • 5.0 out of 5
    December 18, 2020

    As usual, the staff is courteous, considerate and efficient!!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello, thank you for leaving such a great review and high star rating.

  • 5.0 out of 5
    November 2, 2020

    Crossroads Ford South Boston is an awesome dealership with fantastic service!! I have all my service performed there and they never let me down.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Lewis, we are happy we could make your experience a positive one. At Crossroads Ford of South Boston, we value our guests and we look forward to seein...g you on your next visit. Take care!

  • 5.0 out of 5
    October 5, 2020

    Great customer service from representatives. The service is fast and friendly.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Antonia, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Safe travels!

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