Crossroads Ford South Boston

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
51 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    February 26, 2020

    Very courteous staff. Comfortable waiting area. Coffee, water, and snacks provided.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 5, 2020

    Always very professional and prompt. Have not had any problems.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Lynda, we're happy to hear you always had such a positive experience with our team! Thank you so much for choosing Crossroads Ford of South Boston as ...your first choice for service!

  • 5.0 out of 5
    January 26, 2020

    Manager and Sales Associate cordial, kind, friendly, attentive listeners to meet all of customers needs. Sales Associate knowledgeable about every process... of the purchase procedure, expedited all matters efficiently, enthusiasm enhanced customers desire to purchase.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Margaret, thank you for taking the time to leave us your response to our Staff's outstanding customer service! As one of our valued customers, we want... to sincerely thank you for your business and we hope to see you here again down the road!

  • 5.0 out of 5
    January 24, 2020

    I was very happy and satisfied with the customer service and the maintenance service that I receive when I visited the dealership In South Boston, VA.... The customer service was handled in a professional manner and the service was performed in a professional and a timely manner. I would like to thank the service department of Crossroad Ford in South Boston, VA. for taken care and servicing my vehicle.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Queen, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We always strive to provide top quality se...rvice to every guest, and are pleased to hear that you enjoyed your experience here at Crossroads Ford of South Boston!

  • 5.0 out of 5
    December 16, 2019

    Well organized group in South Boston. Paperwork was ready when I arrived all else was on the internet.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Laura, thank you for leaving such a great review and high star rating! We're happy to pass along the kind words to the team! If you have any additiona...l needs or questions, we will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    December 13, 2019

    Had a fantastic service visit at Crossroads of South Boston!! Hope staff is always awesome, top notch service by people who care!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Lewis, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us! Thank you for taking the time to leave us... your review! Please let us know if you have any additional questions about services you received and thank you again for choosing Crossroads Ford of South Boston!

  • 5.0 out of 5
    December 4, 2019

    Great experience! The staff helped put me in my new car with no hassle and in record time.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Crystal, thank you for your kind words and congratulations on your new car! Our team is dedicated to providing top-quality service, and we're so happy... to hear that your experience reflected this. Please let us know if there is ever anything else we can do for you! Safe travels!

  • 2.0 out of 5
    November 18, 2019

    I have always taken my Ford's to the dealership for service and this is the second time I took this car in for heating issues but I won't be back to this... dealership ever. Mechanic says there nothing wrong is with the heater, but never bothered to call me to discuss problem. Yes, the heater works but air comes out tepid even when heater is on MAX. Counter people are nice and efficient, but know nothing about cars. Dealership dropped providing shuttle services without notification.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    October 31, 2019

    appointment was on time and was pleased with the whole appointment

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Richard, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service... to you again! Take care!

  • 5.0 out of 5
    August 30, 2019

    Very helpful staff and not too pushy. Worked with me on my trade in. Very satisfied with my experience at Crossroads Ford.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    David, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so hap...py to hear that your experience reflected this. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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