Once again, an awesome experience! I drive 30 minutes one way to get service here! As such, I wait for the service to be done. You are always so awesome... in your service, and I have never had to wait no longer then necessary to do the work I come for. Thank You for being You!!!
Incredible and friendly staff, not pushy. Works with your budget- this is my second car purchased here. Recommended to family and they had same excellent... experience! BETTER deals than other dealerships even closer to me!!!!
Vehicle Purchased: 2016 Ford Escape Services Provided: Sales, Financing, Cleaning / Detailing Was staff helpful?: At first, no. Gentleman by the door... was rude, gruff and dismissive. I had already had a rather negative experience at another Simmons Rockwell location and this initial interaction was making me believe it was common across all of the dealerships. Brandon helped turn things around by being friendly, helpful and willing to do things differently. Jake, my sales contact was exceedingly busy but did his best to find time and show me the vehicle. He was helpful but didn't hover. He was trying to sell a vehicle but he didn't do the "hard sell". Both were understanding about some concerns I had with the vehicle. The Sales Manager worked with me to a fair conclusion on some issues I had. What might seem like just a few dollars to some was in my mind, a willingness to work with the customer. Service on "pickup" day was no different. The vehicle prep team did an outstanding job of detailing the vehicle to include buffing out some scratches on the driver's doorsill, restoring the rims to what appears to be near factory condition and getting just about everything right. When they realized that there was a problem that hadn't been corrected, the team stayed late and finished cleaning the vehicle. Brandon was again, exceedingly friendly and helpful. In the end, a rather good buying experience and I will let others know. I appreciate the effort. Minor point? You're spending a rather large bit of money. They could at least offer a bottle of water or a cup of coffee.
After spending three days going back and forth over email and working out the price and and financing I was ready to purchase the Jeep Wrangler. As I was... leaving for the two hour ride I received a phone call that the price is $1000.00 higher than I was quoted and had in writing. I got to the dealership and spent six hours purchasing the vehicle. It took five employees two hours to figure out how to lower my soft top and put it back up and they still could not figure it out. Then new sensors were not installed when they installed.differnt tires so the sensor light was on for tire pressure. I then spent over an hour at a tire shop as they had to remove all tires, deflate them, install new sensors and test drive the vehicle a few times. I emailed.the saleperon and asked that a manager call me but never received a call.
We drove 2 1/2 hours to purchase our vehicle with Simmons Rockwell. I can honeatly say that I have never had a better buying experience ever. Jacob McAvoy... made our purchase a wondeful no hassel and enjoyable transaction. I do extensive research before making a large purchase and found that nobody can beat Simmons Rockwell prices. Every vehicle on the lot had a price tag and keys available on the door. The lot was well organized and all of the cars are kept in showroom condition. What I appreciated the most was the no hassel approach to buying. Jake showed us the lot setup and then let us freely explore the lot while being readily available for questions. Test drives were as simple as putting a dealer plate on and off you go "just me and the wife". I can honestly say I will never buy a car anywhere else, Why would I? Thank You Jacob McAvoy and Thank You Simmons Rockwell for my best ever car purchase.
Shane was very knowledgeable and professional in every aspect of our buying experience. We will come back to Simmons-Rockwell in a few years to buy a newer... car. Hopefully we will get more for our trade in the next time. That was the only thing that was unpleasant for us this time around. This makes our fifth plus car or truck we bought from Simmons-Rockwell. Thanks again Shane and Michael for everything!
A vehicle was purchased from this dealer with a key fob added to the sale price along with a promise to repair a cracked windshield. After two months,... the dealership will not return any calls and has not delivered the purchased item or fulfilled the promise to repair the windshield. Would not recommend this dealership.
If you are looking for a courteous and professional car buying experience, you need not look further. Recently I went thru a bankruptcy, due to job loss... and divorce. The car I had been driving for the past 4 years was high on mileage. So I went to other dealers who offered no haggling and easy credit. They gave me nothing but high hopes and no car... CJ O'Brien made my short drive from Binghamton to Hallstead well worth my time and put me in a low mileage car in hardly any time and at a decent price and intrest rate. What a great experience and CJ and Simmons and Rockwell have helped put me on my way back to great credit and a great car!
Simmons- Rockwell Ford of Hallstead PA A Great Dealer!! ~ February 20, 2013 I recently (2/18/13) purchased a new Ford C MAX SEL from salesman Michael Keiser... at Simmons Rockwell in Hallstead PA. What a pleasure to buy this car. My new C MAX SEL was at the Simmons Rockwell Bath NY location. Mike had it transfered to the Hallstead location for a test drive and inspection. Mike went over all the features (and it has a lot of features), called my insurance company and had all paper work taken care by Business manager John Mudge handled the final signing of the papers. My new2013 C MAX was serviced and polished. I was ready for my 175 mile trip back home in just a few hours. My family have purchased many new and used vehicles from other Simmons-Rockwell locations, but this was the easiest of all. I would recommend buying at Simmons-Rockwell in Hallstead PA even if you have to drive a few hundred miles extra. Your savings will not be in the hundreds BUT Thousands! Thanks Mike what a pleasure buying my new Ford C MAX SEL from you!!
I recently (2/18/13) purchased a new Ford C MAX SEL from Michael Keiser at Simmons Rockwell in Hallstead PA. What a pleasure to buy this car. My new C... MAX was at another Simmons Rockwell location. Mike had it transfered to the Hallstead location for a test drive and inspection. Mike went over all the features (and it has a lot of features), called my insurance company and had all paper work taken care of. My new C MAX was serviced and polished. I was ready for my 175 mile trip back home in just a few hours. I and my family have purchased many new and used vehicles from other Simmons-Rockwell locations, but this was the easiest of all. Thanks Mike!!