Carbone Honda of Yorkville

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
127 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    September 21, 2020

    I have a 2015 CRV, which now has 69,000 miles on it and was told it needed 2nd set of rear brakes. We have not left the parking brake on while driving,... so do not understand why rear brakes have gone TWICE; but front brakes have not. Recently it started making high pitched noises coming from the rear. Brought it to Carbone Honda, who had previously done routine preventive brake service (clean and lube basically) at about 2 years old. Then last summer they replaced the rear brakes at 55,000. I have never had a vehicle need rear brakes before the front brakes went. Today they tell me it needs ANOTHER set of rear brakes, as well as front brake service. I paid their $120 diagnostic fee and took it elsewhere. In addition to this brake issue, the TPMS sensors never worked right, since it was new, which I had mentioned several times when I brought the vehicle there. Their solution was to over inflate the tires by about 5 pounds. I regret having purchased this vehicle.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 5, 2019

    We bought a truck from this dealership on April 15th. As of June 5th, they never filed the registration, for which you pay many fees for with the dealership... when buying a car. There is either an issue with the title which is illegal for them to sell the car to anyone with a title issue or someone was lazy and didn't bother to file the paperwork. Now we are unable to drive our new truck because the temporary registration expired. Our calls to the dealership go unanswered. Do not buy a car here.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?
  • October 18, 2018

    I want to express my sincere appreciation for our salesman Evan. I could not have asked for a more professional individual to assist with the purchase... of our CRV. He's the type of sales person that everyone would want to have; someone who is polite and patient when you're a bit indecisive, informed about the vehicle when there's lots of questions and willing to work with you to make it happen. He truly would be the reason I would return to Carbone to purchase my next vehicle. Thank you Evan!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    May 19, 2019

    I did car service from carbon Honda Yorkville for break repair, next week cop has given of ticket for break light. Totally unacceptable service. I won’t... prefer service on this center again.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?
  • 1.0 out of 5
    October 8, 2018

    Still waiting on a refund from over a year ago after I bought my car. Have spoken to many managers and all give the same response "let me look into it... and I'll call you back". This is after I had a horrible experience buying a car from Carbone Honda and had to speak directly to one of the owners to resolve some of the issues back then. I should be enjoying my car, even after they never buffed out the scratches they promised they would when I bought the car for over 20,000 dollars used.... could have gone somewhere else and paid less for something newer. I've tried being nice. But you can only push a person so far before they break.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    6 people out of 6 found this review helpful. Did you?
  • 5.0 out of 5
    April 27, 2018

    My husband and I had learned about Carbone Honda in Yorkville from friends that had purchased two cars there previously. So on a whim as we were out in... the area we decided to stop in and see if they had the 2018 LX CRV that we were thinking of buying. The salesman that we had was Carmelo Dainotto and long story short (Carbone had the CR-V on the lot) Carmelo quickly and easily made the deal that my husband and I were looking for. Good trade in on our 2015 CR-V and a good price on the new one. Bought the vehicle on Saturday and picked it up on Monday. The whole process went smoothly and easily.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 12, 2017

    They make your entire buying experience a pleasant one. I trade my Odyssey every couple of years with them and they value my time and resources.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 10, 2017

    After aminor hiccup they turned a very emotional situation into a great experience am loving my new Honda Civic , touring edition, was driving. V6 engine,... going to. 4cyl turbo I was questioning the power, loving it. Would recommend Carbone Honda to anyone looking for a new car. Special thanks to Theodora Stratos , assistant general mgr and John Frye business manager.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 22, 2017

    I purchased a Honda Pilot Elite last week that I feel is an excellent vehicle. Alex, who was my salesman, was very professional and extremely knowledgeable... about all aspects of the vehicle. I would certainly recommend him to anyone considering the purchase of a vehicle from Carbone. Everyone I worked with was very personable and helpful... which was definitely a pleasant experience.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    August 10, 2017

    Carmelo Dainotto was very helpful in helping me find the car I purchased. I am very happy with it. I will recommend anyone looking for a car to see him... at your dealership.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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