Crain Ford of Jacksonville

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Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 6:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 8:00 PM
Sat 9:00 AM - 8:00 PM
Sun Closed
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 7:30 AM - 3:00 PM
Sun Closed
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Reviews

4.9
248 lifetime reviews.
  • Great service

    Mr Dorn was very helpful with my f150. He did everything he said he would and got me back on the road in a very short amount of time.

    Dealer Response

    Thanks so much for your warm review of the team here at Crain Ford Jacksonville! If there is anything else we can do for you, please give us a cal...


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    Mr Dorn was very helpful with my f150. He did everything he said he would and got me back on the road in a very short amount of time.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks so much for your warm review of the team here at Crain Ford Jacksonville! If there is anything else we can do for you, please give us a call.


    Hide Full Review
  • service department

    The service department always takes care of me, they go above and beyond to make sure I'm taken care of. Keep up the good work


    Show Full Review

    The service department always takes care of me, they go above and beyond to make sure I'm taken care of. Keep up the good work

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Overall Good experience

    I bought a used Ford Focus which I love. The staff was extremely helpful and not very pushy for salesmen (Which is a huge plus to me) when I was b...

    Dealer Response

    Thanks so much for your feedback, Cody. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy.


    Show Full Review

    I bought a used Ford Focus which I love. The staff was extremely helpful and not very pushy for salesmen (Which is a huge plus to me) when I was browsing for a car. After I purchased the Focus I asked for the code for the door. They told me they would find it and to come back the next day which I was fine with after being there for a few hours, and it getting late. The next day I go in and they kind of pushed me to the side. It seems like they had the sale so why put in the extra mile. After about 30 minutes of waiting they come back and tell me they don't have the code! Now my options are limited and I need to find a way to get the code to the door lock. A few days later I get a call asking how I was liking the car, but nothing about the code. Overall my only complaint is not having the code to the door. Besides that service was great to me and I have been enjoying my vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks so much for your feedback, Cody. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy.


    Hide Full Review
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Service & Repair

About Our Dealership

Dealer on Cars.com since April 2010

Welcome to Crain Ford of Jacksonville! Our primary concern is always the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us with any questions. Also feel free to send us an email using the "email dealer" link to the right of this page.

Thank you for taking the time to learn more about our dealership. We look forward to meeting you soon.

"Crain Ford's truck of the year!"