Crain Ford of Jacksonville

New 888-601-2876 Dealer Website
Used 866-643-2066 Email Dealer
Service 877-709-3969

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Reviews

Average Ratings

4.8
Average based on 248 reviews.
  • Great service

    Mr Dorn was very helpful with my f150. He did everything he said he would and got me back on the road in a very short amount of time.

    Dealer Response

    Thanks so much for your warm review of the team here at Crain Ford Jacksonville! If there is anything else we can do for you, please give us a cal...


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    Mr Dorn was very helpful with my f150. He did everything he said he would and got me back on the road in a very short amount of time.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks so much for your warm review of the team here at Crain Ford Jacksonville! If there is anything else we can do for you, please give us a call.


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  • service department

    The service department always takes care of me, they go above and beyond to make sure I'm taken care of. Keep up the good work


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    The service department always takes care of me, they go above and beyond to make sure I'm taken care of. Keep up the good work

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Overall Good experience

    I bought a used Ford Focus which I love. The staff was extremely helpful and not very pushy for salesmen (Which is a huge plus to me) when I was b...

    Dealer Response

    Thanks so much for your feedback, Cody. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy.


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    I bought a used Ford Focus which I love. The staff was extremely helpful and not very pushy for salesmen (Which is a huge plus to me) when I was browsing for a car. After I purchased the Focus I asked for the code for the door. They told me they would find it and to come back the next day which I was fine with after being there for a few hours, and it getting late. The next day I go in and they kind of pushed me to the side. It seems like they had the sale so why put in the extra mile. After about 30 minutes of waiting they come back and tell me they don't have the code! Now my options are limited and I need to find a way to get the code to the door lock. A few days later I get a call asking how I was liking the car, but nothing about the code. Overall my only complaint is not having the code to the door. Besides that service was great to me and I have been enjoying my vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks so much for your feedback, Cody. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy.


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  • buyer

    2016 Explorer service was great and staff very helpful


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    2016 Explorer service was great and staff very helpful

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Service

    I did and do receive good service. In going over my previous service records, I noted that there doesn't seem to be a consistency in in fees cha...


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    I did and do receive good service. In going over my previous service records, I noted that there doesn't seem to be a consistency in in fees charged, such as labor and environmental fee. Not sure why that is. Would like to point out that the service tech stated that the engine oil life read out could not be reset, and the service manager told him the instructions from RAM/Dodge to reset this readout. The service tech stated that he tried that and it didn't work, however prior to leaving the parking lot at the dealership, I followed the instructions that the service manager stated and it did in fact reset the Engine Oil Life readout. When I bought this vehicle, I was told that the Service Department was open on Saturdays on a first come first serve basis. I drive from Mount Ida, Arkansas just to have my vehicle serviced at the dealership and to maintain the 100,000 mile engine and drive train warranty. Saturday is the only time I can do that. My last visit I was told that they usually only accept appointments on Saturdays, but since it was a slow day (December 26th), they would take care of me. My point is, if the policy for service has changed for Saturday service, it would be nice to know that in advance. Service manager stated that the policy had change in March 2015, however I had my vehicle service in April 2015, on Saturday and nothing was mentioned about appointments only.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Friendly staff

    F150,the staff was very professional and helpful. Hands down the best vehicle buying experience I have ever had

    Dealer Response

    We are happy you enjoyed working with our staff, Robert. We're always here to provide exceptional service at a great value -- we hope you'll consi...


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    F150,the staff was very professional and helpful. Hands down the best vehicle buying experience I have ever had

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are happy you enjoyed working with our staff, Robert. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!


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  • Fast, thorough service

    The service was excellent. My car was ready quickly and clean. Thank you for washing it.


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    The service was excellent. My car was ready quickly and clean. Thank you for washing it.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Amazing deal & staff. They treated us like family

    Great and honest folks, clean facility, and simply an Amazing Deal. Thanks Travis Pettit of Crain Hyundai-Fayetteville for taking the time and ...

    Dealer Response

    Thank you for taking the time to share your feedback with us. The staff at Crain Ford Jacksonville always strives to provide personable and excell...


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    Great and honest folks, clean facility, and simply an Amazing Deal. Thanks Travis Pettit of Crain Hyundai-Fayetteville for taking the time and effort to put me in touch with these guys and helping facilitate the wonderful deal with Bill and Patton of Crain Ford of Jacksonville. P.S. These guys and gals treated us like family and even went out of their way to provide my wife a comfortable and private place to breast feed our 3month baby girl. -Matt B.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to share your feedback with us. The staff at Crain Ford Jacksonville always strives to provide personable and excellent customer service. We greatly appreciate your business and thank you again for the review!


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  • #1 Team

    You always take good care of my vehicles and nothing is forgotten about after the service. I am always as many times while in the waiting room if...


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    You always take good care of my vehicles and nothing is forgotten about after the service. I am always as many times while in the waiting room if there is anything that you can get for me. It isn't like I am just left alone and forgotten about till my vehicle is finished. I like that very much! Thank you.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Repair

    Service staff first class. Repair was finished in short order.

    Dealer Response

    We're always happy to help our customers at Crain Ford Jacksonville. Again, we appreciate your recommendation of Crain Ford Jacksonville and we ho...


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    Service staff first class. Repair was finished in short order.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're always happy to help our customers at Crain Ford Jacksonville. Again, we appreciate your recommendation of Crain Ford Jacksonville and we hope to be of service again in the future.


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