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Reviews

Average Ratings

4.7
121 lifetime reviews.
  • Maintenance

    Service manager did an excellent job of communicating the process and timing.


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    Service manager did an excellent job of communicating the process and timing.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Horrible Service Department

    Took my car in for a diagnostics tests only to be told absolutely nothing about what was wrong with my car. Carlos Obregon advisor #55866 has litt...

    Dealer Response

    Thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity...


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    Took my car in for a diagnostics tests only to be told absolutely nothing about what was wrong with my car. Carlos Obregon advisor #55866 has little to no knowledge of his job and has an attitude like a mean woman. I paid $125.35 for nothing! Crain Ford of Little Rock only wrote up what I said was happening with my car NOT what was actually the problem. I DO NOT RECOMMEND CF of LR TO ANYBODY!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please reach out to us at (501) 542-6041 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.


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  • Great Service

    Very courteous and friendly, I stayed and waited while they serviced my truck. They were quick and kept me informed, in & out in less than an hour.


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    Very courteous and friendly, I stayed and waited while they serviced my truck. They were quick and kept me informed, in & out in less than an hour.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great dealership

    Team at Crain Ford was great I love my truck and will only take it to them


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    Team at Crain Ford was great I love my truck and will only take it to them

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Mister

    Fast, courteous, confortable, clean facilities, friendly people. whats not to like

    Dealer Response

    Warner, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for your business! Take care!


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    Fast, courteous, confortable, clean facilities, friendly people. whats not to like

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Warner, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for your business! Take care!


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  • Recent Service Appointment

    Excellent the service advisor promptly notified me of the recommended repairs and estimated charges and because the repairs would take longer than...


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    Excellent the service advisor promptly notified me of the recommended repairs and estimated charges and because the repairs would take longer than one day, he arranged a loaner car for my use.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Crain Ford

    Friendly and knowledgeable sales person. Great Experience.

    Dealer Response

    THANK YOU FOR THIS REVIEW, MARTY! IT IS SO GREAT TO HEAR THAT OUR TEAM WAS ABLE TO TAKE SUCH GOOD CARE OF YOU. ENJOY YOUR NEW CAR!


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    Friendly and knowledgeable sales person. Great Experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    THANK YOU FOR THIS REVIEW, MARTY! IT IS SO GREAT TO HEAR THAT OUR TEAM WAS ABLE TO TAKE SUCH GOOD CARE OF YOU. ENJOY YOUR NEW CAR!


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  • Oil Change

    Experience was ok. Changed oil and filter, informed me of what was exactaly going on.

    Dealer Response

    THANKS FOR THE GREAT REVIEW BILL! WE’RE SO HAPPY TO HEAR YOUR VISIT TO CRAIN FORD OF LITTLE ROCK MET OR EXCEEDED YOUR EXCEPTIONS!


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    Experience was ok. Changed oil and filter, informed me of what was exactaly going on.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    THANKS FOR THE GREAT REVIEW BILL! WE’RE SO HAPPY TO HEAR YOUR VISIT TO CRAIN FORD OF LITTLE ROCK MET OR EXCEEDED YOUR EXCEPTIONS!


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  • Ford C-Max service

    Great service. Did not know what to expect on a Saturday. But very pleased on this visit.

    Dealer Response

    Your positive review means a lot to us and we?re happy we could help you!


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    Great service. Did not know what to expect on a Saturday. But very pleased on this visit.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your positive review means a lot to us and we?re happy we could help you!


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  • Great job

    Good job on service & customer service. Will be returning.

    Dealer Response

    Thank you for your wonderful response to the quality of service our Staff provides, Melanie! Thanks again for your business! Take care!


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    Good job on service & customer service. Will be returning.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your wonderful response to the quality of service our Staff provides, Melanie! Thanks again for your business! Take care!


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