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Hertrich Buick GMC of Seaford

(76 reviews)
Visit Hertrich Buick GMC of Seaford
Sales hours: 8:30am to 8:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 8:00am–5:00pm
Tuesday 8:30am–8:00pm 8:00am–8:00pm
Wednesday 8:30am–8:00pm 8:00am–5:00pm
Thursday 8:30am–8:00pm 8:00am–5:00pm
Friday 8:30am–8:00pm 8:00am–5:00pm
Saturday 8:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
New (877) 227-9979 (877) 227-9979
Used (877) 228-7119 (877) 228-7119
Service (877) 229-1689 (877) 229-1689

Reviews

(76 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Hertrich Buick Gmc of seaford great selection ....

The sales department was very helpful when I purchased my new car. Helping me understand all the options. The finance department was very great with explaining the warranties.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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OMG!! Never knew it was so easy to purchase a car!

I went in thinking it was going to be a hassle and boy was I proved wrong right away. Silvestre greeted me as soon as I walked in with a smiling friendly face and made my husband and I feel really welcome. Throughout the entire process he listened and catered t our every needs and we ended up landing on the perfect vehicle that checked all of the boxes for our growing family. Thank you everyone at the dealership. We will certainly be back in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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GMC Seaford DE Accessory Install

The service team is lazy and tries to take shortcuts in order to save time which results in attempting to do the job incorrectly. I would not recommend HERTRICH service.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Love my 2023 Acadia Denali

Thoroughly professional, respectful, and polite. The Dealership had exactly what I was looking for at a fair price and beat the best deal I had been offered for my trade in.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Team

Always friendly and professional staff, who treat us with the utmost respect. We have purchased 2 vehicles from this dealership since moving to the area 6 years ago.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Always friendly and professional staff, who treat us with

Always friendly and professional staff, who treat us with the utmost respect. We have purchased 2 vehicles from this dealership since moving to the area 6 years ago.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

People are very helpful and show courtesy.

People are very helpful and show courtesy. Took longer than in past for repairs due to parts and payment from warranty company. all in all, everything seems to be working properly.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for leaving us a review. We will share this with the team!

STAY AWAY

The absolute worst dealership around. Do not use them for anything, I mean anything at all. I would not buy nor have anything worked on there. All they want it to take your money, like to you and rip you off.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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This is an awful dealership w awful customer service!...

This is an awful dealership w awful customer service! They sold a car out from under me after promising to hold it until Monday. I had to leave town for an emergency my grandfather was in his last days and I spoke directly to finance manager and asked several times to clarify that yes they would be holding it for me. He gave me his word. I offered to hold with a deposit they said not necessary. I had sold my car that day so was planning on having a car to pick up Monday morning. I messaged my salesman Monday morning to set up a time to pick up my new car. I was then told it had been sold my they would look for a better one for me and give it to me for the same price. I was never contacted by the manager or my salesman about a replacement which was definitely known they would not be able to find in today’s market. They knew exactly what they were doing ! Awful. Two weeks later I still have no car and had to take an u we to my grandfathers funeral. They never offered me a rental in the meantime or anything! Customer service rating is actually a negative!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

Kristen, Thank you for speaking with us. If something else comes up and you would like to speak further please call General Manager David Wackett at (302)629-9144.

They lie

This is an awful dealership w awful customer service! They sold a car out from under me after promising to hold it until Monday. I had to leave town for an emergency my grandfather was in his last days and I spoke directly to finance manager and asked several times to clarify that yes they would be holding it for me. He gave me his word. I offered to hold with a deposit they said not necessary. I had sold my car that day so was planning on having a car to pick up Monday morning. I messaged my salesman Monday morning to set up a time to pick up my new car. I was then told it had been sold my they would look for a better one for me and give it to me for the same price. I was never contacted by the manager or my salesman about a replacement which was definitely known they would not be able to find in today’s market. They knew exactly what they were doing ! Awful. Two weeks later I still have no car and had to take an u we to my grandfathers funeral. They never offered me a rental in the meantime or anything! Customer service rating is actually a negative!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Kristen, Thank you for speaking with us. If something else comes up and you would like to speak further please call General Manager David Wackett at (302)629-9144.