Texan Hyundai

This dealership uses the classic bait and switch technique. The last few days they have had a Buick Envision priced very well, and it is still on their site as of right now as I am writing this review. We called the sales person this morning who was in charge of this vehicle, and he told us to ask for him after we made the appointment to come visit a couple of hours later. When we got there, the sales person we had an appointment with shot out the door when he saw us and sent another sales person to speak with us. It took us 45 minutes to drive to that dealership, and the new sales person told us that this perticular car that we made the appointment to see was not for sale. The dealership had already marked this car a while ago as a trade in for another dealership. Again, this car is still online for sale at cars.com and on their own car dealership website as well! My mom is 80 years old and can't walk nor travel well, yet we exhausted her going to look for what she says is going to be her last car. We wasted half her day, and now my mom is exhausted and laying in bed for the rest of the day for absolutely nothing. She was ready to buy the car on the spot and now has to start all over again. These practices are very unethical and unfair, and we just wanted to make the public aware of what was happening.

This dealership uses the classic bait and switch technique. The last few days they have had a Buick Envision priced very well, and it is still on their site as of right now as I am writing this review. We called the sales person this morning who was in charge of this vehicle, and he told us to ask for him after we made the appointment to come visit a couple of hours later. When we got there, the sales person we had an appointment with shot out the door when he saw us and sent another sales person to speak with us. It took us 45 minutes to drive to that dealership, and the new sales person told us that this perticular car that we made the appointment to see was not for sale. The dealership had already marked this car a while ago as a trade in for another dealership. Again, this car is still online for sale at cars.com and on their own car dealership website as well! My mom is 80 years old and can't walk nor travel well, yet we exhausted her going to look for what she says is going to be her last car. We wasted half her day, and now my mom is exhausted and laying in bed for the rest of the day for absolutely nothing. She was ready to buy the car on the spot and now has to start all over again. These practices are very unethical and unfair, and we just wanted to make the public aware of what was happening.

Very shady dealership!! Do not buy from here!! Called about a car that they had coming into inventory. They told me that it would be in stock in the next 10 days and I could go ahead and purchase the new vehicle and pick it up when it came in. Over the phone I asked the price and was told it would be $50k. I told them I was driving from an hour and a half away, so I wanted to know the price up front to make sure it was worth me coming into the dealership, since so many are selling for a lot of MSRP. And I didn’t want to pay that. Well, I drove that hour and a half. When I got there, they told me there were “add ons” to the price that amounted to $7k. I asked what “add ons” I was getting. They said it was just because the car was so popular. When I pointed out that I was told $50k over the phone, they tried to tell me that the girl was talking just to MSRP. I told them that I asked specifically for the price knowing some dealerships were charging over MSRP and she still told me $50k. They gave me the good ole’ bait and switch. Save yourself some time and go buy from an honest dealership!! I hate to imagine what they lie about on other things if they are doing this. They also tried to tell me everyone was doing it. Which is absolutely not true. The dealership near me is only charging MSRP. I only drove to this place because they were getting theirs in a few weeks sooner. I’ll wait and buy from an honest dealership.. not this one! I’ll also save myself over $6k. DO NOT WASTE YOUR TIME with this DEALERSHIP!

I drove 2-1/2 hours to buy a car from these people and it was worth it. I passed up no less than 5 Hyundai dealerships to get to this one and let me tell you why. I wanted to buy my wife a Palisade. I quickly found out that Hyundai Palisades were in high demand. Most dealerships had only one or two and they were moving so fast that everyone was charging above sticker. Though everyone claimed to be offering more on trades than KBB, the first two local dealerships only offered me the bottom of the KBB range, then wanted $2,500 over sticker. One of them didn't even have a car to sell me and still wanted to sell me...I'm not sure what he was selling me. I started calling around and shopping in Houston. The first offered exactly what the local dealerships did. The second promised to beat any deal by $1,000 or more. I sent them my previous deal and they stopped returning my calls. 3 days later after several tries, no one would call me back. The third Houston dealership really did try. They gave me a great deal but the car they had didn't have exactly what we wanted. They tried to trade with other dealerships, but it never worked out. Thru that process, I ended up reaching out to Phillip Lam, one of the Texan Hyundai managers, who had me send him the details of what I wanted. He said, he would make it happen and asked me to make the trip. We drove 2-1/2" hours to see him and he did not disappoint. He ended up giving me a better deal than what I asked for. He paired me with Alan Perez and they worked really hard for our business. A lot of research and effort led me here. I hope my efforts and research can lead you there too.

They did not honor the advertised price on cars.com and said you had to be in the military or a first responder. Not as advertised.

Had my car serviced at this location three times. My engine light keeps turning on and they cant seem to find the main reason why but keep charging me for other services that they "think" is the issue I have reached out twice and left messages for the service manager to call me and its been over two weeks and he still has not reached out to me.

This occurred on November 28, 2020. I went there to get some maintenance on my car. I notices 4 or more employees from this dealership walking around without a mask on. I called the attention to one of the managers at this location and he apologized. Another, Manager, Frank, approached me and my mother to take our temperatures, which was a little to late at that point. However, I tried to explain to him that approx. 4 employees in the enclosed building were not only not wearing masks, but WALKING AROUND. Frank's response was he can't enforce the mask policy due to health reasons of some of the employees with asthma and COPD. If any of his employees have COPD and asthma, they are a greater risk/liability to his company during a respiratory virus outbreak and having a severe illness. His argument was ridiculous and senseless. Not only am I making a REASONABLE request during a PANDEMIC, there is a county enforced mandate that all employees in a business setting/enclosed space wear masks. The manager's response was that of a person I do not want conduct business with, coincides with that of a child, impulsive, and reckless. His conduct was completely unprofessional, telling me "I will pray for you," and "You're the first one to complain and say something about this." I have financed two cars at this place and was planning on financing a 3rd car. I will move my business elsewhere. I will also be posting on google, dealerrater, and dealer. com. These people do not care about their customer's safety, NOT even their own employees for that matter. Such a shame.

This occurred on November 28, 2020. I went there to get some maintenance on my car. I notices 4 or more employees from this dealership walking around without a mask on. I called the attention to one of the managers at this location and he apologized. Another, Manager, Frank, approached me and my mother to take our temperatures, which was a little to late at that point. However, I tried to explain to him that approx. 4 employees in the enclosed building were not only not wearing masks, but WALKING AROUND. Frank's response was he can't enforce the mask policy due to health reasons of some of the employees with asthma and COPD. If any of his employees have COPD and asthma, they are a greater risk/liability to his company during a respiratory virus outbreak and having a severe illness. His argument was ridiculous and senseless. Not only am I making a REASONABLE request during a PANDEMIC, there is a county enforced mandate that all employees in a business setting/enclosed space wear masks. The manager's response was that of a person I do not want conduct business with, coincides with that of a child, impulsive, and reckless. His conduct was completely unprofessional, telling me "I will pray for you," and "You're the first one to complain and say something about this." I have financed two cars at this place and was planning on financing a 3rd car. I will move my business elsewhere. I will also be posting on google, dealerrater, and dealer. com. These people do not care about their customer's safety, NOT even their own employees for that matter. Such a shame.

Mal servicio, los vendedores no tienen profesionalismo, son groceros, mentirosos, desonestos y no tratan de ayudarte Ellos hacen por el dealer no por el cliente. Y el manager es peor no soluciona ningun problema al contrario se esconde cuando tiene que dar la cara y tratar de ayudar a solucionar

When vehicle was purchased I was advised that the first oil change was complimentary. My wife, unknowingly paid for the oil change although I had notated that’s it was the complimentary first oil change on the reservation. When this was brought to the dealerships attention they advised that they were unable to process a refund. Additionally they advised that the oil change interval was different than what the manual says. 7500 miles per the manual and 3750 per the dealership. There no way in this day and age you can’t process a refund.