Texan Hyundai

WARNING: YOU CAN'T BE FORCED INTO PAYING FOR THE "WARRANTY" THEY SELL FOR $2000+ THEY SAY YOU MUST BUY!!! James told me I was getting a warranty that covered the paint, windows, and so on...even service and that I could use it at any Hyundai. James said we could not remove the option and they include it with every vehicle that leaves the lot. He explained what a great value it was and that was the line item on the "paper" we signed when we asked. They are now saying that I agreed to pay OVER INVOICE?!!! THEY LIE, CHEAT AND STEAL!!! Please go somewhere else. I can't get a callback and it has been 10 months. Tell them you will not pay for the $2991 "warranty"! If they won't sell you the car then run and buy it somewhere else. We bought a Palisade and even though they were in demand they did have them if we had waited another week. James told us we were getting all of that and more than the $1998 Hyundai offering. USAA sent us there through the buying service and would not let us pay "over invoice". The $2991 is listed as "accessories" on the white paper you initial with them that all car dealers act as if it is some sort of binding document. PLEASE LEARN FROM US AND RUN!!!!! GO ANYWHERE ELSE!!! Frank, we will not return a call...nobody will and they promise they will "get right back to you". We have tried for 10 months in total. 3 months ago we were told, by Hyundai, to contact the General Manager. We have, we spoke, they promised to call back...they don't. Again we call, we speak, they say they are still researching and will call back...guess what...they don't. Again....so...the insanity continues. I waited a long time before posting something publically, but I can't allow someone else to be placed in this position, especially when time and money means so much during the pandemic.

WARNING: YOU CAN'T BE FORCED INTO PAYING FOR THE "WARRANTY" THEY SELL FOR $2000 THEY SAY YOU MUST BUY!!! James told me I was getting a warranty that covered the paint, windows, and so on...even service and that I could use it at any Hyundai. James said we could not remove the option and they include it with every vehicle that leaves the lot. He explained what a great value it was and that was the line item on the "paper" we signed when we asked. They are now saying that I agreed to pay OVER INVOICE?!!! THEY LIE, CHEAT AND STEAL!!! Please go somewhere else. I can't get a callback and it has been 10 months. Tell them you will not pay for the $2991 "warranty"! If they won't sell you the car then run and buy it somewhere else. We bought a Palisade and even though they were in demand they did have them if we had waited another week. James told us we were getting all of that and more than the $1998 Hyundai offering. USAA sent us there through the buying service and would not let us pay "over invoice". The $2991 is listed as "accessories" on the white paper you initial with them that all car dealers act as if it is some sort of binding document. PLEASE LEARN FROM US AND RUN!!!!! GO ANYWHERE ELSE!!! Frank, we will not return a call...nobody will and they promise they will "get right back to you". We have tried for 10 months in total. 3 months ago we were told, by Hyundai, to contact the General Manager. We have, we spoke, they promised to call back...they don't. Again we call, we speak, they say they are still researching and will call back...guess what...they don't. Again....so...the insanity continues. I waited a long time before posting something publically, but I can't allow someone else to be placed in this position, especially when time and money means so much during the pandemic.

We were told by that the dealership gives out $200 per per person that qualified and bought a vehicle there. My husband has been waiting for his $400 referral for 2 customers since OCTOBER 2019. He was told check is in the mail. He was asked if he had Venmo or Google Pay. I set up Google Pay for him and still have not received anything. The ONLY time she did answer my husband mentioned I was looking for a car. Bright and early the next day she texted did I go online and see anything I liked. Since then she stopped replying to her emails and answering phone calls. I have requested from Veronica $ through Google Pay with reminders sent and still nothing. Next.....CALLING DEALERSHIP DAILY, SEVERAL TIMES A DAY.

Veronica, was efficient & I got exactly the price I wanted..no back & forth. Alvaro was terrific even after sale answering all my questions. Went to another dealer first who kept pressuring to sell me a car I did not want. Great customer service and really listen to you. Big difference at Texan!

I contact this dealership in Texas from Pennsylvania interested in a truck that they have advertised as a F-250 Lariat. Upon review of that vehicle it’s not at all a Lariat and they know it! The salesperson acted as if I made the mistake and said that someone from the marketing team would correct the error. Two days later they are still advertising that vehicle as a Lariat. Buyer beware... they are not transparent or straight with their advertising so they are probably not straight at all!!!

Read the fine print. The price on the site was not the price on the car. When it says Certified Pre-Owned on their website, that does not include the extra $2000 to get it Certified. Drove from Humble to Rosenberg to buy a CPO Veloster and the was told about $2000 extra after we where there, even though I verified that was the price of the car before we went down there. Was told I should have read the fine print. Very descriptive.

I bought recently a used car from this dealership because of their attractive rates. However, I had bad experience in terms of how the overall my purchase experience went. I’m felt misguided and deceived after the purchase. First of all, I was told by the sales agent that this particular car was Certified however, while signing the documents the Finance manager revealed that its just certification “ready” and I’ll have to pay extra if I need certificate in hand. I wonder why the website as well as sales agent mentioned it being a Certified car! BS#*#*}*}* By the time we were started viewing this car, it was dark and neither sales agent nor I could find a glass chip on the car’s windshield. I found it the very next day. I usually don’t worry about such chips but this particular one was right in front of driver’s seat. This is a purely safety-hazard as it creates split-view whenever there is a car right in front of you. I would have expected any used car to reveal this kind of information upfront - which was missing in this case. This is another instance of mis guidance. Problem is, even after visiting your dealership (hoping they will take care of this and fix it by replacing the windshield)- this dealership showed very absurd response to a recent buyer - folks were laughing with the problem that I reported; their managers were like “sorry boss,now its your car, we cannot do anything now”! I felt so miserable thinking how these same guys were lurking behind me before selling the car and after then after the purchase totally new side of this dealership. Another concern I had - this particular vehicle was so dirty but I was told the appropriate detail will be done at later point. However, later I was told that only wash will be done and even they cannot honor what they said. I don’t understand how a dealership can back-out for these quality measures - especially first time buyer! While I was dealership with these problems - I was annoyed particularly with how rude a dealership’s team can become after selling a car 2 days ago! I hope after reading this you will take pre cautionary measures by staying away from them.

I bought a 2020 Palisade today and actually enjoyed it! CRAZY, right?! After having a horrible experience with another purchase at another dealer in town, I was gearing up for what I thought would be a long day. James Teng was super helpful in responding to my email inquiries and couldn't have been more accommodating when I arrived for my test drive. Alvaro in finance was amazing! Showed me all my options, super low pressure and just delightful. No joke I was in and out in 2 hours. Highly recommend this dealership. Great service, no games and they are looking out for their customers.

I bought a new Sonata SEL at Texan. Julio helped me with the sale. Absolutely ZERO pressure of any sort. Julio knows the cars and can answer whatever questions one has. Chazz helped me set up the tech, getting all the Blue Link and Car Play and everything else set up. Phil is the manager and helped tweak the numbers so they came out where I wanted them to. And Alvaro made the finance and paperwork part of the deal painless. Probably the best car buying experience of the more than a couple of dozen times I've bought a car. Highly recommended.

I bought a new Sonata SEL today at Texan. Julio helped me with the sale. Absolutely ZERO pressure of any sort. Julio knows the cars and can answer whatever questions one has. Chazz helped me set up the tech, getting all the Blue Link and Car Play and everything else set up. Phil is the manager and helped tweak the numbers so they came out where I wanted them to. And Alvaro made the finance and paperwork part of the deal painless. Probably the best car buying experience of the couple of dozen times I've bought a car. Highly recommended.