Arlington Acura in Palatine

Reviews

Average Ratings

4.6
100 lifetime reviews.
  • Great experience

    Ryan was very easy to work with he made me feel at ease and gave me a lot of options before I decided to buy a car. It was a very nice location an...


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    Ryan was very easy to work with he made me feel at ease and gave me a lot of options before I decided to buy a car. It was a very nice location and everyone I encountered was very nice.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Mr. Mrs.

    My entire family had purchased new and pre/owned autos from Rohrman group since 1982. Acura, Toyotas have been our choice! We've been pleased, w...


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    My entire family had purchased new and pre/owned autos from Rohrman group since 1982. Acura, Toyotas have been our choice! We've been pleased, with our purchases' and our return customers. John and Deanna Kovas Family.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Awesome dealership

    Couldn't be happier with Mike Nauert , our salesman & the buying process with Arlington Acura. We love our new RDX! Thank you so much for being...


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    Couldn't be happier with Mike Nauert , our salesman & the buying process with Arlington Acura. We love our new RDX! Thank you so much for being a dealership of professionalism & integrity . It is most appreciated!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • No Complaints

    I have always had good experience at this dealership. Mohammad Patel takes good care of me and all my car needs.

    Dealer Response

    Thank you for sharing your 5-star experience with us! We're happy to hear Mohammad provided you with great service. Should you need anything else,...


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    I have always had good experience at this dealership. Mohammad Patel takes good care of me and all my car needs.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for sharing your 5-star experience with us! We're happy to hear Mohammad provided you with great service. Should you need anything else, please let us know!


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  • Great Service

    We have leased several vehicles from Muhammed he is very active and helpful does evrything possible to make sure his customers are happy we highly...

    Dealer Response

    Ha Mad, Thank you for your feedback on Muhammed. We are happy to hear that he was very helpful during your experience. Thank you for your review!


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    We have leased several vehicles from Muhammed he is very active and helpful does evrything possible to make sure his customers are happy we highly recommend him and if you are looking to buy or lease see him personally and he will make sure you are a happy customer

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Ha Mad, Thank you for your feedback on Muhammed. We are happy to hear that he was very helpful during your experience. Thank you for your review!


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  • Professional

    We ended up not buying a vehicle from them because we found one closer to us that we wanted. But I just had to say that Dustin was very professio...

    Dealer Response

    Sheila, thank you for sharing your review! We're happy to hear that Dustin was able to provide you with great service. We're always here to answ...


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    We ended up not buying a vehicle from them because we found one closer to us that we wanted. But I just had to say that Dustin was very professional and helpful when I called to inquire about two vehicles they had for sale. We live three hours away and wanted to see closer pictures of the inside. He sent more pictures and showed us reports about the tire condition. Thanks, Dustin, for all your help. Sorry we weren't able to buy from you.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Sheila, thank you for sharing your review! We're happy to hear that Dustin was able to provide you with great service. We're always here to answer any questions and offer help, even if you decide to go somewhere else. Thanks for stopping by, we hope to see you again!


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  • Great experience until we entered the Finance Dept

    We had a great experience with our salesman Orest. Very nice, friendly, knowledgeable and responsive to questions via email or text. We agreed on ...


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    We had a great experience with our salesman Orest. Very nice, friendly, knowledgeable and responsive to questions via email or text. We agreed on a price and my husband flew to Chicago to purchase the car. When he went into the finance department he was told they would not accept the check from our bank. Our bank is the 5th largest bank in the US. He said it was a draft, and there was a chance it wasn't a good check. The manager of the bank was willing to discuss the situation and verify the check and loan was valid, however Stephan the Finance Manager was not even willing to hear it. He told us the only was for my husband to get the car was to apply for financing with him. Since my husband had a one way plane ticket on a Saturday he had no other option. We felt like he forced us to take his financing because of the situation. If we were local buyers we would have walked away from the deal even though we loved the car and the salesman was great. We will not recommend this dealership to any friend or enemy.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Good before sale bad after

    They sold me a used car and it ended up getting totalled. I have waited for 4 months for them to finish the process with refuding my warranty afte...


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    They sold me a used car and it ended up getting totalled. I have waited for 4 months for them to finish the process with refuding my warranty after they told me they would take care of it. Be careful if you have to go back after you buy your car they are stagnant and slow to respond when you need help afterwards

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Horrible Customer Service

    Bought a 2013 accord 25k miles in Jan. Come spring I take a road trip andfind out the AC never worked and when I take it in they say the car is 50...


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    Bought a 2013 accord 25k miles in Jan. Come spring I take a road trip andfind out the AC never worked and when I take it in they say the car is 500 miles out of warranty and there is nothing they can do. The dealer is pretty much saying they are off the hook because it's a Honda and not an Acura! Dealer won't even offer to cover parts of the repair which they quoted at 2k plus tax Never buying a car from Bob Rohrmam Auto Group again! Apparently they only care about their customers if you buy a brand new Acura. Not what I was expecting from a reputable Acura dealer

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Awesome purchase experience

    I wanted to strike a deal before I walked in and have everything ready to purchase right away. Muhammed made sure that was exactly my experience. ...


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    I wanted to strike a deal before I walked in and have everything ready to purchase right away. Muhammed made sure that was exactly my experience. Unfortunately I do not have the leisure of time and Muhammed made it very easy for myself and my family.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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