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I got exactly what I was looking for; a great car at a fair price. The negotiations were minimal and the staff took care of me. I'm recommending this... place to everyone.
I am an older person who has gone through the joyless process of buying a used car many times (I gave up buying new cars long ago). I was about to enter... that process again with a conventional dealership for a late model, low mileage BMW 328i, when I ran across the Austin eAutos listing of the same car - it was a similar price but had 20K less miles. Actually it was a 2015 off-lease from Southern California with only 10K miles on it (I thought it was a typo). I began thinking about strategies of how to negotiate and play the dealerships off each other (the usual game). I set up a meeting at both places, AeA first. Upon arriving it seemed fairly normal, except there weren't sales people looming everywhere, and all the cars were in a huge steel building next to the offices. The people were smiling and friendly and seemed stress-free. Everyone was wearing jeans and casual shirts. I talked with Gary a while and learned that everyone there, including the owner, had been in the car sales business for decades, hating the typical way it's done; they were taking advantage of the internet era and a personal commitment to having fun to run a radically different dealership. They sell/ship lots of cars all over the world out of there because they focus almost exclusively on the top-tier of used luxury cars. I did a long test drive of an essentially new used car and got ready to start negotiating. I had done a LOT of research on the car I was after and my trade in (a 12 year old Toyota Avalon that I knew wasn't worth much). I told Gary I wanted a total walk-out payment of $22K (car, TT&L, fees) plus the old Avalon. I steeled for what was to come. He and his mechanic looked over the Avalon for a few minutes and came back in and he said, "Ok". I knew I hadn't left any money on the table and he was still making some money, so basically he took a couple $K off the asking price and accepted it as a fair deal. I was stunned for a few seconds and said, "Let's do it". While he was pulling together a couple of papers I cancelled the other appointment. I had to get back to work, so I did the close with Dave (finance guy) the next day (took about 20 minutes, including processing in the credit union loan). While in his office the owner came in - a friendly guy in shorts and a T-shirt. He confirmed that for them (and I confirmed for me) the goal is to have fun sales experiences. They succeed. They did offer me a very well-priced extended warranty, but I said I'd do that closer to when the factory warranty is going to run out (over a year from now). Their was no pressure on that point (or anything else) at all. A week later, I got a call from Logan in the their service department apologizing that he'd been on vacation and had not had a chance to do the 10K mile inspection and oil change, so I am going in today to have that done (no cost). They didn't have to do that. As long as I live, I will never buy a used car any other way and probably any other place, since I've never seen another dealer like Austin eAutos, .
I can't imagine any way the shopping or buying experience could have been easier. Everyone was very friendly. Brian did a great job helping me learn about... the Nissan Leaf since I've never had an electric car before. They let us take the car for a test drive by ourselves and even let me take it for an entire day so I could make sure I could make it to and from work on one charge. Once I decided to buy the car, the negotiation AND paperwork process took a grand total of approximately 30 minutes; that is not an exaggeration! And of course, I got a great deal on the price. My fiance has already decided that he'll be looking here when he's ready for his next car.
I bought from the Dealer 2014 BMW 335i a few months ago, I just can say they are the best Dealer in Austin where you can buy a car, they sell the cars... in excellent condition and customer Service, owner they are the best, they will help you in everything you need, understanding, they have the best cars prices that you can dream. I did my bought with Denise, she is wonderful person and will help you in everything you need so I recommend this dealer to everyone, if I have to buy a car again will be with them.
All though I haven’t purchased a car from Austin autos yet. This is where I will look 1st. They responded to my online questions very promptly. Gary was... very courteous and professional. Can’t wait.
Just bought my 4runner there. Super easy process, friendly and attentive staff, nice selection of vehicles, wonderful facility, on and on and on. I tend... to buy my vehicles new at the actual dealerships...NO MORE. I will get my future vehicles at Austin E Autos and will continue to do so. Can't thank Dave in finance enough...great guy and extremely helpful! A++++ Cannot recommend enough!
This is the only dealership I’ve ever felt the need to write a review for. I’ve never written one and do not plan to going forward, yet this place deserves... as much credit as they can get! WHAT AN EXPERIENCE! Everyone is genuine and the buying process could not be more refreshing. After having gone to 8 dealerships within a 2 weeks span I decided to give Austin eAutos a shot. Their no haggle pricing and indoor fleet was something I had not experienced. As most dealerships are friendly when you’re buying a car, the true test comes when you need service. Again, they nailed it. I had purchased my vehicle 4 weeks ago and noticed an issue with my new grand Cherokee. I called the Jeep dealership and they tried to make up some excuse that they were unable to provide a loaner car because I didnt buy the vehicle from them. Now, Austin eAutos could have just said best of luck, but instead they lent me one of their own vehicles and offered to pick my Jeep up and deliver the loaner car. This is definitely one place that pays attention to detail when it comes to customer service and I would HIGHLY recommend you check it out!
Armando and Dave were very helpful and to the point. I had just had a horrible experience at another dealership and my experience at Austin eAutos was... a breath of fresh air. Armando even took the vehicle for a (spirited) test drive before I even made the trip to tell me how it drives. They do a great job of bringing in only well-maintained high end vehicles and offer prices that cannot be beat. I will definitely be sending more people their way!
This is the best car buying experience I've had. The staff was professional and courteous; not pushy at all. The showroom is extremely clean. My wife... and I were allowed to take our car for a test drive (with no tag along salesperson). The prices are very competitive with no hassle involved. Shout out to Gary for the amazing customer service!
Had ni provided at all dealing with them. I wish the process of test driving their cars was easy