Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

3.4
96 lifetime reviews. Includes reviews of Chevrolet of Smithtown from DealerRater.com
  • Thanks

    My review is for Joseph fraumeni I was there this past Saturday and joe helped me out with a new silverado walked me through all the steps I felt ...

    Dealer Response

    Thank you so much for the kind review! We're so happy to hear Joe could help you find the perfect Silverado. We truly appreciate your recommenda...


    Show Full Review

    My review is for Joseph fraumeni I was there this past Saturday and joe helped me out with a new silverado walked me through all the steps I felt comfortable dealing with joe I couldn't thank him enough.i would recommend him to others who are interested in getting a chevy.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the kind review! We're so happy to hear Joe could help you find the perfect Silverado. We truly appreciate your recommendation, and hope to see you back again if there's anything else we can do for you! Thanks again.


    Hide Full Review
  • Lack of Care and Quality
    April 6, 2017

    In 2015 I leased a Cruze from Chevrolet of Smithtown. From the signing of the lease to the quality of care and service I would give the experienc...


    Show Full Review

    In 2015 I leased a Cruze from Chevrolet of Smithtown. From the signing of the lease to the quality of care and service I would give the experience 5 stars. I recently took the Cruze in as the lease expired. I looked in their used vehicle lot and decided to purchase a 2013 BMW 528i. The quality of service was worth less then one star. While the price was fair and the salesman adequate, when I went to pick up the car it was a disaster. No attempt was made to preform a quality check. The detailing of the vehicle was abysmal. It was dirty inside and out with numerous scratches not buffed out. The interior areas such as the center console were stained and dirty. I was told to come back the next day to have the problems rectified. After I left the dealership that night I realized the car had less then a quarter of a tank of gas. I ended up filling it up and paying for it myself. I brought the car back the next day and the new detailing job was just as poor as the first. A total lack of pride and care. I ended up taking the car to Touch of Class car wash down the block, got "The Works" and now the car looks as it should have when it left the dealership. After the cleaning there is also a stain on the windshield we found that cannot be removed. So after I left the dealership I ended up paying out of pocket $32 in gas and $54 to have the car properly cleaned. I don't know what the stain will cost to remove. I'm bring the car to BMW to make sure there were no other obvious issues that a quality check would have found. It was a bad experience. Especially bad for a loyal past customer. I'd buy a Chevrolet again from the dealership in the future but never a used vehicle. The car was literally pushed out the door with zero care to detail.

    Does not recommend this dealer

    Hide Full Review
  • Lack of Care and Quality

    In 2015 I leased a Cruze from Chevrolet of Smithtown. From the signing of the lease to the quality of care and service I would give the experience...

    Dealer Response

    We have reviewed your concerns and would like to invite you to contact us for further discussion. Our Customer Relations Manager, Oscar Guerra, ca...


    Show Full Review

    In 2015 I leased a Cruze from Chevrolet of Smithtown. From the signing of the lease to the quality of care and service I would give the experience 5 stars. I recently took the Cruze in as the lease expired. I looked in their used vehicle lot and decided to purchase a 2013 BMW 528i. The quality of service was worth less then one star. While the price was fair and the salesman adequate, when I went to pick up the car it was a disaster. No attempt was made to preform a quality check. The detailing of the vehicle was abysmal. It was dirty inside and out with numerous scratches not buffed out. The interior areas such as the center console were stained and dirty. I was told to come back the next day to have the problems rectified. After I left the dealership that night I realized the car had less then a quarter of a tank of gas. I ended up filling it up and paying for it myself. I brought the car back the next day and the new detailing job was just as poor as the first. A total lack of pride and care. I ended up taking the car to Touch of Class car wash down the block, got "The Works" and now the car looks as it should have when it left the dealership. After the cleaning there is also a stain on the windshield we found that cannot be removed. So after I left the dealership I ended up paying out of pocket $32 in gas and $54 to have the car properly cleaned. I don't know what the stain will cost to remove. I'm bring the car to BMW to make sure there were no other obvious issues that a quality check would have found. It was a bad experience. Especially bad for a loyal past customer. I'd buy a Chevrolet again from the dealership in the future but never a used vehicle. The car was literally pushed out the door with zero care to detail.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We have reviewed your concerns and would like to invite you to contact us for further discussion. Our Customer Relations Manager, Oscar Guerra, can be reached at 631-265-6000. Thank you, and we look forward to your call.


    Hide Full Review
  • Be careful
    February 28, 2017

    Make sure to read your contract before signing .Bring a lawyer if you can .Make sure to ask what the actual price they are selling the car to you ...

    hoodwinked

    Smithtown They don't care and never did care, There response was we will give you a free year of onstar. Chevy;s response is nothing more then a ...

    Chevrolet of Smithtown

    Thank you bringing your concerns to our attention. We understand that the process of purchasing a vehicle can be very confusing. So if you ever ha...


    Show Full Review

    Make sure to read your contract before signing .Bring a lawyer if you can .Make sure to ask what the actual price they are selling the car to you fro before rebates and incentives. Double check the financed amount. Also make sure there are no extended type of warranties you didn't ask for. Once you sign they could care less about you, I made a mistake of trusting them. My fault

    Does not recommend this dealer
    hoodwinked

    Smithtown They don't care and never did care, There response was we will give you a free year of onstar. Chevy;s response is nothing more then a fabrication. I prewritten story ,probably for all problems. They wont man up or be professional.It is obvious they are in so much trouble they need every penny they can they can get even if they don't tell the truth

    Chevrolet of Smithtown

    Thank you bringing your concerns to our attention. We understand that the process of purchasing a vehicle can be very confusing. So if you ever have any questions, please let us know! We pride ourselves on transparency at Chevrolet of Smithtown, so we are always willing to help you through any confusion you may experience. Thank you again!


    Hide Full Review
  • Be careful

    Be careful .Make sure to read the sales contract before signing ,Be sure the finance amount is what you thought it would be .Ask and make sure the...

    Dealer Response

    Marvin, we appreciate you sharing your experience with us. We always welcome questions from our customers so that they understand the entire proce...


    Show Full Review

    Be careful .Make sure to read the sales contract before signing ,Be sure the finance amount is what you thought it would be .Ask and make sure the price they are selling it to you for before any rebates or incentives. Once you sign and you find an error they could care less .They are sneaky. In my case its my fault for trusting them.Dont trust them

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Marvin, we appreciate you sharing your experience with us. We always welcome questions from our customers so that they understand the entire process of purchasing with us. The more questions you ask, the happier everyone is! If you visit us again, feel free to ask anything so that we may help you appropriately. Thank you again, Marvin!


    Hide Full Review
  • Ok place to go
    February 18, 2017

    They are very good and hard working crew who try there best to get you in the car you want. I have been working on a truck for a few days now and ...


    Show Full Review

    They are very good and hard working crew who try there best to get you in the car you want. I have been working on a truck for a few days now and they have not given up on me. There all friendly and hard working.

    Does recommend this dealer

    Hide Full Review
  • Easy Car Buying Experience
    February 11, 2017

    Can't say enough regarding Chevrolet of Smithtown. Purchased a new car and was so pleased at the service provided. Nancy was our salesperson and...


    Show Full Review

    Can't say enough regarding Chevrolet of Smithtown. Purchased a new car and was so pleased at the service provided. Nancy was our salesperson and you couldn't ask for a better salesperson - knowledgeable, low-keyed and very aggressive about providing us with the best possible deal. Sales Mgr. - Joe brought even more to the table and was able to close the deal to our satisfaction. Even when a problem arose, it was dealt with in an efficient, cooperative fashion - to the complete satisfaction of the buyer. Would not hesitate to recommend this dealer and do ask for Nancy.

    Does recommend this dealer

    Hide Full Review
  • Best Service All Around

    This dealership is by far the best in customer support and patience. I had my brother call while I was at work to ask questions about a Chevrolet ...

    Dealer Response

    Thank you so much, Timothy! Customer communication is incredibly important to us, as we want our customers to feel they are treated right and fair...


    Show Full Review

    This dealership is by far the best in customer support and patience. I had my brother call while I was at work to ask questions about a Chevrolet Tahoe. Oscar the sales manager gave the best advice and assistance there could have been in this situation. Rich the finance manager also gave great advice and was a straight shooter with my options and helping me save money. Sergio was the associate that helped me and showed me the vehicle and gave me all the stats on all my questions as well. Perfect Team at Chevrolet of Smithtown! Every dealer has cars but what made the difference with this place was the satisfaction that I got before and after the deal was done. They were very professional and courteous, I will be back for more. 5Stars! On everything.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much, Timothy! Customer communication is incredibly important to us, as we want our customers to feel they are treated right and fair throughout the entire process. Oscar, Rich, and Sergio will really appreciate hearing that you enjoyed your time with them, and even more that you're enjoying your new car. Congratulations on your new car and welcome to the Chevrolet of Smithtown family!


    Hide Full Review
  • Worst dealership ever!

    DO NOT GO HERE. Worst dealer over! Aside from there HORRIBLE customer service in sales and not just Frank and Eric but the 12 other people I had t...

    Dealer Response

    Ben, we are sorry to hear of your dissatisfaction with your recent visit with us. We understand how frustrating the financial processes can be. Du...


    Show Full Review

    DO NOT GO HERE. Worst dealer over! Aside from there HORRIBLE customer service in sales and not just Frank and Eric but the 12 other people I had to deal with after calling for 2 weeks to get my deposit back on a truck I did not purchase. Run around after run around "the sales manager will call you shortly" or "give us your information and we will refund your deposit back to your account in 48 hours" .... Never got a call or my money.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ben, we are sorry to hear of your dissatisfaction with your recent visit with us. We understand how frustrating the financial processes can be. During the week that we were in communication, our team tried their best to work with you to get everything in order and refunded your deposit the first Friday possible. If you would like to discuss this further, please call Marianne Fasano at (631)265-6000. We hope to hear from you soon and appreciate your feedback.


    Hide Full Review
  • I love my Suburban
    November 16, 2016

    best experience ever i was in and out quickly Rich DeMott & Andrew Giaconteri were amazing I love my Suburban!!!! Andrew showed me every option ...

    Chevrolet of Smithtown

    It was a pleasure having you with us and we're glad to see you satisfied with the team's help and your new car. Congratulations!


    Show Full Review

    best experience ever i was in and out quickly Rich DeMott & Andrew Giaconteri were amazing I love my Suburban!!!! Andrew showed me every option in the Suburban Best Day ever

    Does recommend this dealer
    Chevrolet of Smithtown

    It was a pleasure having you with us and we're glad to see you satisfied with the team's help and your new car. Congratulations!


    Hide Full Review