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Reviews

Average Ratings

4.9
404 lifetime reviews. Includes reviews of Acura of Springfield from DealerRater.com
  • A great experience at Jay Wolfe Acura - Springfiel

    I just completed a sales transaction at Acura of Springfield, and, for the first time in my 69 years, this buying experience was delightful! I ha...


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    I just completed a sales transaction at Acura of Springfield, and, for the first time in my 69 years, this buying experience was delightful! I have dealt with dealerships all over this great country since I was 15 and this certainly was the best I have ever had. From dealing with my Sales Associate, Dustin Fleener, to the young lady who operates the coffee bar, through, and including, the Business Manager, Brad Adams. From the moment I walked through the door I was met with sincere smiles, professional personnel and treatment, and, above all, no hard sales tactics. I was allowed to walk through the inventory, look at every car, and ask any question I might have. The sales process was a dream come true. I was given a more than fair trade-in allowance that was firm for any vehicle I bought, from the highest priced to the lowest. The new vehicle's price was prominently listed and, from my recent shopping experiences, more than fair. Not once did Dustin try to pressure me or influence my decision with fake pricing and false claims. Once my decision was made, Dustin filed all the necessary paperwork and then led me to Brad Adams form financing options. Again, absolutely professional. Brad asked what interest rate I would like to pay, what if any additional cash I was willing to put down, and then started his search. He did an excellent job, found the type and grade of financing I wanted, and allowed me all the time necessary to reach a decision. Again, no pressure, just treatment like a man who knew what he wanted. Truly a pleasure to deal with these folks. I would recommend the dealership to any one including my best friends and family!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Routine maintenance
    May 26, 2017

    Always a great experience. They take care of you from the time you pull in until the time you walk out to your clean car.


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    Always a great experience. They take care of you from the time you pull in until the time you walk out to your clean car.

    Does recommend this dealer
    Came in for service or repair

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  • best service in town!!
    May 26, 2017

    I can't express enough about how great Tyler and the whole service department are. They always take great care of me and my awesome ILX. Thank you...


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    I can't express enough about how great Tyler and the whole service department are. They always take great care of me and my awesome ILX. Thank you all for being so awesome at what you do. Best customer service in town. If you are looking for a new car, Jesse Tinucci is your go to guy. Best car buying experience I've ever had. He and Brad Adams took such good care of me and really had my best interest at heart.

    Does recommend this dealer
    Came in for service or repair

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  • oil change
    May 25, 2017

    The service is always great and the people are very friendly and helpful. I just wish it didn't take 2 hours for an oil change-that's why I gave i...


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    The service is always great and the people are very friendly and helpful. I just wish it didn't take 2 hours for an oil change-that's why I gave it a four instead of five stars.

    Does recommend this dealer
    Came in for service or repair

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  • Excellent service
    May 24, 2017

    When I had my Acura serviced I was well pleased with the service department. They explained what the service encompassed and was up front and hon...


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    When I had my Acura serviced I was well pleased with the service department. They explained what the service encompassed and was up front and honest with me. They were kind, courteous and helpful.

    Does recommend this dealer
    Came in for service or repair

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  • Takata air bag replacement
    May 21, 2017

    It took longer to get the air bag replaced than I wanted but that is not the fault of my local dealer. As always, excellent service. I am please...


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    It took longer to get the air bag replaced than I wanted but that is not the fault of my local dealer. As always, excellent service. I am pleased to see Kenny Gibson as your service manager as he was our salesman at the time we purchased our ILX and he was great so it comes as no surprise that the service department would be ran just as well.

    Does recommend this dealer
    Came in for service or repair

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  • Good experience
    May 21, 2017

    Dustin F. was very helpful and easy to work with. No pressure. We were buying a used car for our son and had limited time to do it and the people...


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    Dustin F. was very helpful and easy to work with. No pressure. We were buying a used car for our son and had limited time to do it and the people at Acura were great.

    Does recommend this dealer

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  • Nice people
    May 21, 2017

    They were extremely nice to me. Although I could not buy a car that day they still treated me like a person and answered all my questions.


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    They were extremely nice to me. Although I could not buy a car that day they still treated me like a person and answered all my questions.

    Does recommend this dealer

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  • Courteous
    May 17, 2017

    I received Good, timely service. I came in for tire rotate and balanced but a problem was discovered with my battery. I am thankful this was remed...


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    I received Good, timely service. I came in for tire rotate and balanced but a problem was discovered with my battery. I am thankful this was remedied before I took a trip.

    Does recommend this dealer
    Came in for service or repair

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  • Great and very nice people
    May 13, 2017

    The service people were very friendly and helpful. They even provided complimentary food and drink. I would recommend them for both sales and ser...


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    The service people were very friendly and helpful. They even provided complimentary food and drink. I would recommend them for both sales and service of a car.

    Does recommend this dealer
    Came in for service or repair

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