Eastchester Chrysler Jeep Dodge RAM

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Reviews

Average Ratings

4.8
372 lifetime reviews.
  • acura mdx

    What an amazing facility. Big showroom and car lot attached with a newer looking customer waiting area. I was greeted by Ernest Smith and was walk...

    Dealer Response

    Thank you for taking the time to write us a great review, Janice. We are thrilled to hear that you had such a great shopping experience with Ernes...


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    What an amazing facility. Big showroom and car lot attached with a newer looking customer waiting area. I was greeted by Ernest Smith and was walked through the inventory and service department. The wait was a little long but I was kept in the loop, my insurance took a little longer than expected. Very nice experience buying here.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to write us a great review, Janice. We are thrilled to hear that you had such a great shopping experience with Ernest. Please let us know if we can help you with anything else. Until next time! Sincerely, Barry Schaen Customer Relations Manager 718-547-5500 xt 280 barry@eastcjd.com


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  • Never Received An Actual Response...

    I expressed interest, via cars.com and the dealership website, in one (1) specific pre-owned vehicle. I shared that I would be buying from out-of-...


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    I expressed interest, via cars.com and the dealership website, in one (1) specific pre-owned vehicle. I shared that I would be buying from out-of-state (NH - 4+ hours away). I even completed the online credit application - to show that I was a serious customer. I received numerous emails and phone calls from the 3rd party lead generation team attempting to setup a "visit to the dealership". I explained each time I was not in the area and asked for a sale/finance manager to call me. Never happened. I received a call from a, yet another 3rd party, survey company. I shared my dissatisfaction to the lack of response and was promised a call back within 24-48 hours. Never happened. At the time of writing this review I have already purchased a car (same make/model) from another dealership. Eastchester Chrysler Jeep Dodge lost what should have been a very easy sale. Usually dealerships train the sales personnel to follow-through and follow-up sometimes to the point that it is overwhelming for the consumer. That would have been welcome in this instance.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Great overall

    I've been dealing with Bob E and James for a few years. Great experiences buying my cars. Third car in the family and my friends have bought here ...

    Dealer Response

    Andrew, thank you so much for the great review of your experience at our dealership and especially with Bob and James. All of the employees apprec...


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    I've been dealing with Bob E and James for a few years. Great experiences buying my cars. Third car in the family and my friends have bought here as well. You can count on these guys getting it done !

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Andrew, thank you so much for the great review of your experience at our dealership and especially with Bob and James. All of the employees appreciate your loyalty to Eastchester Chrysler Dodge Jeep. If there is anything that we can do to make your time with us more enjoyable, do not hesitate to visit us again. Take care! Sincerely, Barry Schaen Customer Relations Manager 718-547-5500 xt 280 barry@eastcjd.com


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  • my car purchase

    I have bought 2 cars here in the last few years and got a good deal on both. Cars were in nice condition, priced well, sales rep and managers frie...

    Dealer Response

    Thank you for leaving us this great review, Darryl. We are very happy to hear that we could provide you with a second car buying experience that w...


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    I have bought 2 cars here in the last few years and got a good deal on both. Cars were in nice condition, priced well, sales rep and managers friendly. The last car I waited a few hours to get out but this time it took about 90 minutes. My Audi was about $2000 less than other dealers.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for leaving us this great review, Darryl. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Until next time! Sincerely, Barry Schaen Customer Relations Manager 718-547-5500 xt 280 barry@eastcjd.com


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  • Unprofessional at Eastchester Chrysler Jeep Dodge

    I am very disappointed with my experience with Eastchester Chrysler Jeep Dodge. I made an appointment to take a look at a vehicle and drove 90 min...

    Dealer Response

    I'm sorry to hear that you're disappointed with your experience at our dealership, Kyle. I can assure you this is an isolated incident and not how...


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    I am very disappointed with my experience with Eastchester Chrysler Jeep Dodge. I made an appointment to take a look at a vehicle and drove 90 mins to go see it. Spending most of my day in contact with the dealership ensuring that if I wanted the vehicle I would be able take it home that night. Numerous emails went back and forth along with a few phone calls. Before I left my house I called to ensure the vehicle was still for sale. I let them know that it would take me 90 mins to drive there and I asked them to please not sell that vehicle. As they knew I really wanted it and knew that I had financing I place. They ensured me not to worry about it and that they would not sell the car. They sold the car as I was walking into the dealership and I wasted 3 hours of my time. Very disappointed.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    I'm sorry to hear that you're disappointed with your experience at our dealership, Kyle. I can assure you this is an isolated incident and not how we intend to conduct business. I really appreciate that you took the time to bring this to our attention. If you would like to discuss this situation personally, do not hesitate to contact me directly. Sincerely, Barry Schaen Customer Relations Manager 718-547-5500 xt 280 barry@eastcjd.com


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  • Don't waste your time

    Received and call from the dealer to see a used vehicle, set up date and time. On the day I received a confirmation call for my VIP appointment, f...

    Dealer Response

    We are truly sorry to hear of your recent experience at our dealership. We can assure you this is an isolated incident and not how we intend to co...


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    Received and call from the dealer to see a used vehicle, set up date and time. On the day I received a confirmation call for my VIP appointment, fine. When i get there i get set up with a sales consultant, nice guy. He tells me he gonna get the keys to see the vehicle, comes back a few minutes later saying the vehicle was sold yesterday and that it had problems is there anything else i want to see. No i came here to see this vehicle why you trying to sell me something else. So what was the confirmation call for.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    We are truly sorry to hear of your recent experience at our dealership. We can assure you this is an isolated incident and not how we intend to conduct business. We appreciate that you took the time to bring this to our attention, and we truly hope to work with you to find a resolution. If you would be open to contacting me at your earliest convenience, I would appreciate the opportunity to further discuss your situation. Sincerely, Barry Schaen Customer Relations Manager 718-547-5500 xt 280 barry@eastcjd.com


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  • Shopping for a car

    The Representative I spoke too did not seem to interested. It were very difficult to get someone to help me. I've been to this dealer in August an...

    Dealer Response

    I am sorry to hear about your visit, Marlon. The behavior you described does not align with our team's values, and I would sincerely appreciate th...


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    The Representative I spoke too did not seem to interested. It were very difficult to get someone to help me. I've been to this dealer in August and did not had a good experience that time either.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    I am sorry to hear about your visit, Marlon. The behavior you described does not align with our team's values, and I would sincerely appreciate the opportunity to learn more about your experience and address this situation as soon as possible. Please contact me at your earliest convenience. Sincerely, Barry Schaen Customer Relations Manager 718-547-5500 xt 280 barry@eastcjd.com


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  • Pretty good from what I experienced.

    Everything was good, customer service and the prompt nature to respond. They were not really open for negotiations. I live in Baltimore and they a...

    Dealer Response

    Thank you for taking the time to leave us this review, Khayes. We appreciate your kind words and would like to apologize for any aspect of your vi...


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    Everything was good, customer service and the prompt nature to respond. They were not really open for negotiations. I live in Baltimore and they are 3 1/2 hrs away. Oppose to look for a challenger closer to me I wanted to purchase the one they had. Pending that there would be no negotiation for the vehicle I felt it safer to continue to look closer to home. They do have reimbursement for out of state travels. But I was offered less from another state for more car. I love the call attendants and the sales reps though. Very good dealership, I will say that.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to leave us this review, Khayes. We appreciate your kind words and would like to apologize for any aspect of your visit that didn't live up to your expectations. Please feel free to contact us anytime if you'd like to discuss things in greater depth. Take care! Best, Barry Schaen Customer Relations Manager 718-547-5500 xt 280 barry@eastcjd.com


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  • Amazing Service

    I purchased a 2007 Jeep Grand Cherokee Laredo 3 moths ago. The whole process was truly quick and easy. Amazing customer service, they answer all m...

    Dealer Response

    Thank you for leaving us this wonderful review, Kareem! We are very happy to hear that your purchase experience with us was quick and easy. We loo...


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    I purchased a 2007 Jeep Grand Cherokee Laredo 3 moths ago. The whole process was truly quick and easy. Amazing customer service, they answer all my questions and guided me every step of the way.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for leaving us this wonderful review, Kareem! We are very happy to hear that your purchase experience with us was quick and easy. We look forward to seeing you back again in the future! Best regards, Barry Schaen Customer Relations Manager 718-547-5500 xt 280 barry@eastcjd.com


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  • Amazing service

    This morning I started calling dealerships about the flat tire on my 2016 Jeep Grand Cherokee, purchased in May from East Hills Chrystler. East hi...

    Dealer Response

    Thanks for taking the time to share your experience, Sahar. It's great to hear that we got you in and out of our service center in no time. Please...


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    This morning I started calling dealerships about the flat tire on my 2016 Jeep Grand Cherokee, purchased in May from East Hills Chrystler. East hills directed me to call my warranty manufacturer, they directed me to call bayside, bayside told me they could change the tire Sept 14th (in close to 3 weeks?) the next dealership told me next week...I spent two hours on the phone trying to figure out what the issue is in getting a stupid tire fixed, that I pay $50 a month to be completely warranted. East Chester Chrystler got the car right in and out. Were so friendly and easy to deal with. Professional and courteous. Receptionist stayed on the phone with me and helped direct me on how to get in. Literally every single person that I dealt with has been fantastic. I will absolutely come here before anywhere else.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for taking the time to share your experience, Sahar. It's great to hear that we got you in and out of our service center in no time. Please don't hesitate to let us know if we can do anything else for you. Until we see you again, take care! Barry Schaen Customer Relations Manager 718-547-5500 xt 280 barry@eastcjd.com


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