Eastchester Chrysler Jeep Dodge RAM

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Reviews

Average Ratings

4.5
1286 lifetime reviews. Includes reviews of Eastchester Chrysler Jeep Dodge RAM from DealerRater.com
  • acura mdx

    What an amazing facility. Big showroom and car lot attached with a newer looking customer waiting area. I was greeted by Ernest Smith and was walk...

    Dealer Response

    Thank you for taking the time to write us a great review, Janice. We are thrilled to hear that you had such a great shopping experience with Ernes...


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    What an amazing facility. Big showroom and car lot attached with a newer looking customer waiting area. I was greeted by Ernest Smith and was walked through the inventory and service department. The wait was a little long but I was kept in the loop, my insurance took a little longer than expected. Very nice experience buying here.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to write us a great review, Janice. We are thrilled to hear that you had such a great shopping experience with Ernest. Please let us know if we can help you with anything else. Until next time! Sincerely, Barry Schaen Customer Relations Manager 718-547-5500 xt 280 barry@eastcjd.com


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  • Never Received An Actual Response...

    I expressed interest, via cars.com and the dealership website, in one (1) specific pre-owned vehicle. I shared that I would be buying from out-of-...


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    I expressed interest, via cars.com and the dealership website, in one (1) specific pre-owned vehicle. I shared that I would be buying from out-of-state (NH - 4+ hours away). I even completed the online credit application - to show that I was a serious customer. I received numerous emails and phone calls from the 3rd party lead generation team attempting to setup a "visit to the dealership". I explained each time I was not in the area and asked for a sale/finance manager to call me. Never happened. I received a call from a, yet another 3rd party, survey company. I shared my dissatisfaction to the lack of response and was promised a call back within 24-48 hours. Never happened. At the time of writing this review I have already purchased a car (same make/model) from another dealership. Eastchester Chrysler Jeep Dodge lost what should have been a very easy sale. Usually dealerships train the sales personnel to follow-through and follow-up sometimes to the point that it is overwhelming for the consumer. That would have been welcome in this instance.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Great overall

    I've been dealing with Bob E and James for a few years. Great experiences buying my cars. Third car in the family and my friends have bought here ...

    Dealer Response

    Andrew, thank you so much for the great review of your experience at our dealership and especially with Bob and James. All of the employees apprec...


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    I've been dealing with Bob E and James for a few years. Great experiences buying my cars. Third car in the family and my friends have bought here as well. You can count on these guys getting it done !

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Andrew, thank you so much for the great review of your experience at our dealership and especially with Bob and James. All of the employees appreciate your loyalty to Eastchester Chrysler Dodge Jeep. If there is anything that we can do to make your time with us more enjoyable, do not hesitate to visit us again. Take care! Sincerely, Barry Schaen Customer Relations Manager 718-547-5500 xt 280 barry@eastcjd.com


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  • my car purchase

    I have bought 2 cars here in the last few years and got a good deal on both. Cars were in nice condition, priced well, sales rep and managers frie...

    Dealer Response

    Thank you for leaving us this great review, Darryl. We are very happy to hear that we could provide you with a second car buying experience that w...


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    I have bought 2 cars here in the last few years and got a good deal on both. Cars were in nice condition, priced well, sales rep and managers friendly. The last car I waited a few hours to get out but this time it took about 90 minutes. My Audi was about $2000 less than other dealers.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for leaving us this great review, Darryl. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Until next time! Sincerely, Barry Schaen Customer Relations Manager 718-547-5500 xt 280 barry@eastcjd.com


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  • Duped!
    April 22, 2017

    I went there desperately to purchase a car in June 2015. I met a gentleman who basically duped me into putting down only $500 and walking away wi...


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    I went there desperately to purchase a car in June 2015. I met a gentleman who basically duped me into putting down only $500 and walking away with a $652 car payment and 22% interest on a 2015 Chrylser 200 ( I was told at the time that it was 19% which is still crappy but my credit was crappy at the time). Fast forward, 2 years later, my car has been exhibiting every issue known to man. I looked up the recall list and the issues match perfectly. So I have been biding my time because I was told last year that I would have to keep the car for at least 3 years in order to get out of the car and into something affordable. So they called me 3 days ago in reference to a buyback program, blah blah blah and I agreed to go in on Thursday morning. Needless to say, NO such thing was discussed. What I will say was the silver lining of the visit was the sales rep that I met on Thursday morning, John. He was HONEST which was the main thing that I could have asked for. He informed me that the majority of my payments have been going towards interest and that I would end up paying an insane amount of money in the end if I continued paying the payments that I've been paying. He also gave my boyfriend and I several options to get out of my car and into the car that I would like, for an affordable price. While I am leaning towards one of his suggestions and working with him because I genuinely like and feel comfortable with him, my last experience with this dealership and the end result, has me thinking otherwise. I am torn between giving him the sale and taking a chance with that dealership that screwed me once before, or going to another Chrysler like the one in White Plains where several of my co-workers have purchased Grand Cherokee's recently and raved about the impeccable customer service.

    Does not recommend this dealer

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  • Erroneous diagnosis & flawed advise for replacement
    April 5, 2017

    Inspect your vehicle WELL before bringing it to Service. One bulb was broken (the regular one for US 20) and then they have said it is the HD one ...


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    Inspect your vehicle WELL before bringing it to Service. One bulb was broken (the regular one for US 20) and then they have said it is the HD one which is for US 310. We???ve checked the car before and therefore refused the service. When I raised the matter over the phone with their customer service, they still ???insisted??? on their erroneous diagnosis. Perhaps we are in a parallel universe but their persistence to uphold an erroneous diagnosis and a flawed request for replacement, raised further concerns in regards to their credibility and professionalism ??? especially since this was the second time we had such an episode with them. During the first episode we have paid around 700 USD for a problem we did not complain about and was identified following a visit to their services. So, not again! It???s a petty, they were beside our house. Now we will have to travel all the way to other dealers??? services in other cities, which is much better than being subject to this unprofessionalism and flawed services. Advise, if you need to go there, just INPSECT YOUR VEHICLE WELL & IDENTIFY THE ISSUE TO THE BEST OF YOUR KNOWLEDGE BEFORE GOING THERE. GOOD LUCK!!

    Does not recommend this dealer
    Came in for service or repair

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  • Perfect Servicing experience
    April 3, 2017

    I have nothing but great things to say about Eastchester's Service Dept. You drive up and are greeted by a greeter who's friendly attitude is cont...

    Eastchester Chrysler Jeep Dodge Ram

    Thank you for visiting our service department and for leaving the kind words, James! We strive to provide excellent customer service and are glad ...


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    I have nothing but great things to say about Eastchester's Service Dept. You drive up and are greeted by a greeter who's friendly attitude is contagious. I forget his name but if you have your car serviced there you will know exactly who I mean. I have had the pleasure of having both Rob and Maggie as my service advisers. Rob and Maggie are very accommodating and do whatever they can to take care of your service needs. I had Rob for my express oil change. He had me in and out and explained everything that was done and took his time while answering my questions. I made the mistake of having a different dealer do some work on my vehicle and they messed it up. I then brought the car over to Eastchester and got Maggie as my service adviser. She went above and beyond to not only get the fix approved but she checked to make sure it was fully covered within the warranty. She kept me in the loop through the whole process and accommodated all my needs. I will be honest and say that I purchased my vehicle at a different dealership 3 years ago because the Sales personnel at Eastchester were not very honest at that time. I have not dealt with the sales staff since then so I don't know how they are now. I would not hesitate to take my car here if you need servicing. They are friendly, listen to your concerns and go above and beyond to assist with the servicing and fixing of your vehicle. If you are using the express service hopefully you get Rob. If you need regular servicing then hopefully you get Maggie as your adviser. They are definitely my two go to people.

    Does recommend this dealer
    Came in for service or repair
    Eastchester Chrysler Jeep Dodge Ram

    Thank you for visiting our service department and for leaving the kind words, James! We strive to provide excellent customer service and are glad to hear that was what you received from Rob and Maggie. If there's any other automotive need we can assist you with, please don't hesitate to let us know. Best, Barry Schaen Customer Relations Manager 718-547-5500 xt 280 barry@eastcjd.com


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  • Closed gate
    April 3, 2017

    this place sucks I would never go back.i went yesterday with 11k in my my book bag to buy a dodge caravan and they said no cause the parking lo...


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    this place sucks I would never go back.i went yesterday with 11k in my my book bag to buy a dodge caravan and they said no cause the parking lot was closed... Mike6boro

    Does not recommend this dealer

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  • Worst customer services
    March 23, 2017

    I am very disappointed with my experience with Eastchester Chrysler Jeep Dodge. I will never recommend this company to nobody. Please if you see t...


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    I am very disappointed with my experience with Eastchester Chrysler Jeep Dodge. I will never recommend this company to nobody. Please if you see this try to be careful deal with this company. Everything they told me wasn't what I got. Very disappointed. If you have lease and they try to contact before the lease finished don't take the call as anything they said by phone is not what will happen when you are in the office. Por favor sea muy cuidadoso con cualquier tipo the contrato con esta compania, pues lo que le dicen los agentes no es necesariamente lo que van a tener. Tuve una experiensia muy mala que hasta mi credito se va afectar y no por falta de pago pues siempre hago mis pagos a tiempo.......

    Does not recommend this dealer
    Came in for service or repair

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  • It was a good experience
    March 20, 2017

    I was working with Sheila paulino and she did a wonderful job to make it an easy transition I would recommend her to someone else

    Eastchester Chrysler Jeep Dodge

    Thank you for your feedback and recommendation! I am pleased to hear that Sheila did a wonderful job in assisting you in your purchase. If you nee...


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    I was working with Sheila paulino and she did a wonderful job to make it an easy transition I would recommend her to someone else

    Does recommend this dealer
    Eastchester Chrysler Jeep Dodge

    Thank you for your feedback and recommendation! I am pleased to hear that Sheila did a wonderful job in assisting you in your purchase. If you need anything else in the future please feel free to come back and visit us any time! Best, Barry Schaen Customer Relations Manager 718-547-5500 xt 280 barry@eastcjd.com


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