Reviews

4.6 out of 5 4.6
262 lifetime reviews. Includes reviews of Fairfax Kia from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    December 4, 2018

    My appointment was scheduled at seven yesterday and it was very thorough and complete. The service representative went over the inspection and gave me... an assessment of what was required

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    November 27, 2018

    Your team at Fairfax Kia is the best. They greet you with a smile, keep you posted on the progress of your vehicle repair, and are always polite and courteous.... I???ve been getting my vehicle serviced at this location for over 5 years now. I tell all my friends about your staff and I appreciate the honesty and integrity of your service team, sales team, and your very personable cashier. No one takes the time to write a review unless they receive poor service. I???ve been in the customer service field for 15 years and your team is a perfect example of what customer service is all about. Thank you, David Shorts

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • December 9, 2017

    Gave me a great deal on my first brand new vehicle.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    November 25, 2018

    I really enjoy coming to this dealership for my service need. They are courteous and very professional. I haven't had any problem this far.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    November 17, 2018

    Have had my car serviced here ever since local dealer closed. Not a small distance, but doable. Usually I receive good service. I have had a minor issue... looked at and regular maintenance done. However, my car now requires emergency service and I cannot even speak with a rep. Apparently if you were not already scheduled for service this week they are not accepting appointments nor are they answering their phones. I wasted a day attempting to contact the service department not aware that they just chose not to answer their phone lines. The online system would only allow appointments the week after the holiday, nothing available the weekend before or week of the Thanksgiving holiday. ` We recently had adverse weather and I thought maybe phone lines were down and I did not want to chance getting the car jumpstarted and driving there in case they were not open, so I left a message with the online "chat" service and was assured a Manager would call me back. No call, no email nothing. Next day, same thing, multiple phone line, no one answering on any line. No way to leave a message. No indication on website that their was a service shut down. Finally I realized this is just how they choose to operate during the week of the holiday, which is their choice, however how difficult would it have been to put a message on the website and phone lines to alert customers that you would not be open to new work for a specified period of time? f I had known I would not be able to speak to someone to get advice on what to do, I would have called another dealership earlier and possibly had my car serviced earlier.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    November 13, 2018

    Told me they would be done in an hour and when I got back in an hour my car was done. Nice to have reliable service!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 7, 2018

    It was my first time at the service department of Fairfax Kia. All employees were friendly and polite. :My car was ready ahead of their estimated time.... It was vacuumed and cleaned. WONDERFUL. The service rep walked me to my car to show me where it was parked. They had backed it into the space which made it super easy to get out of the parking lot. I really liked that as I am fearful of backing up in a crowded parking lot that I am unfamiliar with.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    October 26, 2018

    Great experience and they didn't waste any time accomodating me. Got me the Kia Soul I needed and didn't dink me around. I'd highly recommend Fairfax... Kia. Thank you!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    October 24, 2018

    A positive welcoming experience, greeted by management and customer service representatives. Pointed out the customer lounge for waiting and provided... updates for the status of the car.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 11, 2018

    No complaints; great service. Customer lounge was comfortable. Coffee machine was welcomed. I would recommend Fairfax Kia for service without hesitation... as it???s slways a pleasant experience. Thank you.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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Fairfax Kia

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