Reviews

4.5 out of 5 4.5
254 lifetime reviews. Includes reviews of Fairfax Kia from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 11, 2018

    No complaints; great service. Customer lounge was comfortable. Coffee machine was welcomed. I would recommend Fairfax Kia for service without hesitation... as it???s slways a pleasant experience. Thank you.

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  • 5.0 out of 5
    October 6, 2018

    I scheduled routine maintenance for my 2018 KIA Optima. The service staff was thorough, polite and efficient. The work was accomplished as explained to... me and I was on the road at about the time projected. I look forward to my next scheduled maintenance.

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  • December 10, 2017

    Gave me a great deal on my first brand new vehicle.

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  • 4.2 out of 5
    October 4, 2018

    Al was very knowledgeable, and helped me find just the right car for me. Shadi gave me a great deal, and Frank whizzed efficiently through the paperwork

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  • 5.0 out of 5
    October 4, 2018

    My experience and wait time was great I was kept up to date on everything my visit was great and my car was vacuumed and Clean so I give the whole experience... 5 BIG STARS A 10 IF POSSIBLE

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  • 5.0 out of 5
    October 3, 2018

    Excellent friendly service and no hassle. Work was performed in less than an hour and included a free wash and vacuum of my car. Would highly recommend....

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  • 4.4 out of 5
    October 3, 2018

    Always helpful. Always answers (dumb) questions. Tries their hardest to get the job done quickly. Good group at the desk and I assume in the shop since... I never had a problem after.

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  • 5.0 out of 5
    September 24, 2018

    Every time I come in to Kia for service, they are always very knowledgeable, explain to me everything, and really take care of my car! I am very pleased... with the customer service they provide to me as well as the service they do on my car!

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  • 5.0 out of 5
    September 17, 2018

    Knowledgeable staff. Friendly and courteous staff. Service was timely and done well. Highly recommend Kia of Fairfax. Honest and caring team. They understand... customer service and put the customer first every time.

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  • 5.0 out of 5
    September 16, 2018

    Kevin was the rep that provided our service and was very professional, courteous and communicated the process and final report on my Kia Sorento succinctly.... I felt like he really cared about making us happy even though the car was being left for a free oil change. There was a longer than expected wait time and Kevin explained the reasons for that and did not try to make it appear that the car would be ready more quickly. I appreciate that honesty and was able to call someone for a ride, knowing the wait time would be longer than expected. It is always a nice touch to get the car cleaned up too. Lastly, Kia has a great coffee machine that makes a large variety of cappacinos, lattes and mochas. It always works and the price is much cheaper than Starbucks - $0!

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