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Reviews

1.0
7 lifetime reviews.
  • Horrible customer service

    My wife and I visited the Lawrence dealership and tried to order a 2017 Ram. We met with Dula Brown who tried to find a truck that met our needs...


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    My wife and I visited the Lawrence dealership and tried to order a 2017 Ram. We met with Dula Brown who tried to find a truck that met our needs but could not locate one. He told us he would call us the next day to work in ordering a truck for us. We never received a phone call so I moved onto another dealership. One week later, I received a phone call from customer service rep Cheyenne Cook. After explaining my displeasure with Dula, she asked me to email her the build sheet on my Ram and she would immediately get a sales manager to work up numbers on it. The sales manager never called me. The next day Cheyenne emailed me stating she was surprised a sales manager had not yet contacted me. I kindly voiced my concern about the lack of customer service and declined her offer at a third attempt to have someone contact me.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Never again

    First, this group tried to convince me of the wrong car that I came in looking for. Second, they waited past the 10 day payoff on my trade in, and...


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    First, this group tried to convince me of the wrong car that I came in looking for. Second, they waited past the 10 day payoff on my trade in, and now incurred 72.00, and expect me to pay it. Crap! They took ownership that day I traded it in, I will not pay anymore.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Beware

    We called to look at a car they had on the lot, knowing we had over an hour drive they said car was available. Once we got there the car was in th...


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    We called to look at a car they had on the lot, knowing we had over an hour drive they said car was available. Once we got there the car was in the shop and they thought they could give us a better deal on a new one. Once they took us back to look at car in shop and they gave us a trade in price for our car, we asked that we be called as soon as the car was ready. Never did we recieve a call after numerous calls of us calling, we were told 5 different stories about this car. The sales manager Mike Wright was the worse one of the bunch, Never had the same story and very unrealiable, he was who we dealt with for the deal. He would never return our calls or said car was sold already. In all of ours years of buying a car this was the worst experience we ever had, this business has no professionalism, no one knew anything at anytime. Obviously they did not need a sale, and after reading some reviews I think they did us a favor anyway..

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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