Reviews
I had the privilege of working with Gregory Franklin at
I had the privilege of working with Gregory Franklin at BMW of Bloomington. He listened to what was important to me and then went above and beyond to locate a vehicle that met not just my needs but my wishes. I would encourage anyone shopping for a BMW to seek him out. You will be grateful you did. Linda K
I had the privilege of working with Gregory Franklin at
I had the privilege of working with Gregory Franklin at BMW of Bloomington. He listened to what was important to me and then went above and beyond to locate a vehicle that met not just my needs but my wishes. I would encourage anyone shopping for a BMW to seek him out. You will be grateful you did. Linda K
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful feedback, Linda. We're thrilled to hear that Gregory Franklin provided such attentive and personalized service, going above and beyond to find the perfect vehicle for you. We appreciate your recommendation and are glad you had such a positive experience at BMW of Bloomington!
Bruce Spencer has made both of our vehicle purchases so
Bruce Spencer has made both of our vehicle purchases so easy. He is patient, very knowledgeable, and an absolute pleasure to work with.
Bruce Spencer has made both of our vehicle purchases so
Bruce Spencer has made both of our vehicle purchases so easy. He is patient, very knowledgeable, and an absolute pleasure to work with.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words! We're thrilled to hear Bruce made both of your purchases smooth and enjoyable. His patience and expertise make him a true asset to our team. We appreciate your continued trust in BMW of Bloomington!
Bruce Spencer and Greg Franklin are wonderful!
Bruce Spencer and Greg Franklin are wonderful! Both knowledgeable and personable. I would recommend them to everyone!
Bruce Spencer and Greg Franklin are wonderful!
Bruce Spencer and Greg Franklin are wonderful! Both knowledgeable and personable. I would recommend them to everyone!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review! We're glad to hear that Bruce Spencer and Greg Franklin provided a knowledgeable and personable experience. We appreciate your recommendation and your business. Enjoy your new vehicle, and let us know if we can assist you in the future!
I went to the dealership looking to purchase a vehicle.
I went to the dealership looking to purchase a vehicle. I spent a couple of days there working primarily with Earnest Williams. I'm not going to go into my specific circumstances, But I do want to say in the end I did not purchase a vehicle. This is because Shawn, Ken, and Earnest put their integrity and my wellbeing above their need to sell me a vehicle. If you are searching for a vehicle, these are the people you want to deal with. Honesty integrity and the customer comes first are traits you won't find at most dealerships.
I went to the dealership looking to purchase a vehicle.
I went to the dealership looking to purchase a vehicle. I spent a couple of days there working primarily with Earnest Williams. I'm not going to go into my specific circumstances, But I do want to say in the end I did not purchase a vehicle. This is because Shawn, Ken, and Earnest put their integrity and my wellbeing above their need to sell me a vehicle. If you are searching for a vehicle, these are the people you want to deal with. Honesty integrity and the customer comes first are traits you won't find at most dealerships.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your experience with us! While we're sorry to hear you didn’t end up purchasing a vehicle, we’re thrilled that Ernest, Shawn, and Ken were able to provide you with the honest and customer-first approach we strive for. Your kind words about their integrity mean a lot to our team. If you find yourself in the market again, we’d be honored to assist you. Thank you for considering BMW of Bloomington!
Bruce Spencer - that’s all I have to say.
Bruce Spencer - that’s all I have to say. He’s been there for over 30 years. I’ve gotten 2 cars from him. He’s patient and explains everything. Bruce knows everything about cars. I travel 150 miles to buy cars from him. Dealership is honest and transparent. I called Bruce for a car sitting at their sister dealer. Bruce quarterbacked everything to the finish line. Great customer service.
Bruce Spencer - that’s all I have to say.
Bruce Spencer - that’s all I have to say. He’s been there for over 30 years. I’ve gotten 2 cars from him. He’s patient and explains everything. Bruce knows everything about cars. I travel 150 miles to buy cars from him. Dealership is honest and transparent. I called Bruce for a car sitting at their sister dealer. Bruce quarterbacked everything to the finish line. Great customer service.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your incredible experience! Bruce Spencer’s dedication and expertise truly shine through, and it’s wonderful to hear how much you value his guidance and the dealership’s honesty and transparency. Traveling 150 miles to work with Bruce speaks volumes about the trust and confidence he’s built. Congratulations on your new car, and we look forward to assisting you again in the future!
Service center experience was good this time and I was
Service center experience was good this time and I was able to book it online.
Service center experience was good this time and I was
Service center experience was good this time and I was able to book it online.
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- Buying process —
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with the service center at BMW of Bloomington! We're glad to hear that your visit went smoothly and that the online booking process was convenient for you. We appreciate your feedback and look forward to serving you again!
Always honest and professional service!
Always honest and professional service! The mechanic’s video explanation of the service suggestion was especially useful
Always honest and professional service!
Always honest and professional service! The mechanic’s video explanation of the service suggestion was especially useful
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience at BMW of Bloomington! We're thrilled to hear that our team consistently provides honest and professional service. It’s great to know that the mechanic's video explanation added clarity to the service suggestions. Providing transparent and helpful communication is our priority. Thank you for choosing us, and we look forward to serving you again!
Sara Studer was very helpful throughout the process.
Sara Studer was very helpful throughout the process. She seemed like a veteran and was very friendly.
Sara Studer was very helpful throughout the process.
Sara Studer was very helpful throughout the process. She seemed like a veteran and was very friendly.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with Sara Studer at BMW of Bloomington! We’re thrilled to hear that Sara’s expertise and friendly demeanor made your experience enjoyable and seamless. It’s wonderful to know she provided such helpful support. Thank you for choosing us, and we look forward to assisting you again in the future!
I was in a bind due to a tire blow out from a pot hole on
I was in a bind due to a tire blow out from a pot hole on I55. The service advisors bent over backwards to provide 4 new tires and get the work done in the morning so I could get home in the afternoon. Very grateful!
I was in a bind due to a tire blow out from a pot hole on
I was in a bind due to a tire blow out from a pot hole on I55. The service advisors bent over backwards to provide 4 new tires and get the work done in the morning so I could get home in the afternoon. Very grateful!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience at BMW of Bloomington! We're glad to hear that our service advisors went above and beyond to help you with new tires after your tire blowout. Getting you back on the road quickly and safely is what we strive for, and we’re grateful for your trust in us during a challenging moment. Thank you for choosing BMW of Bloomington, and safe travels ahead!
Thank you for working me in on a busy day & taking care
Thank you for working me in on a busy day & taking care of my BMW i4 EV in a friendly, careful, and efficient way. The wait wasn't long at all (and comfortable in the waiting room) & now I'm confidently on my way once more.
Thank you for working me in on a busy day & taking care
Thank you for working me in on a busy day & taking care of my BMW i4 EV in a friendly, careful, and efficient way. The wait wasn't long at all (and comfortable in the waiting room) & now I'm confidently on my way once more.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience at BMW of Bloomington! We're delighted to hear that our team could work you in on a busy day and care for your BMW i4 EV efficiently and with friendly attention. It's great to know that your wait was comfortable and that you left feeling confident and ready for the road ahead. Thank you for choosing us, and safe travels in your BMW i4!