Patrick Mini

I recently went through the most unpleasant auto buying experience of my entire life. When I told this to Andrew he told me it was the same for him. My buying experience goes back to my original Mini Convertable which was said to be an S model and turned out not to be so. The exchange vehicle this time an S model was delivered damaged by transport. Adrew explained to me that "some little person in some little room somewhere entered the wrong informaion and should not first vehicle was not an S and not sold at an S price. He also explained that any other dealer would have just "refused to correct the mistake and just have me keep the Cooper as is". I think Andrew's attitude was arragant and condecending at best. All of the paper work, contract and online information recorded the first Cooper as and "S". But I wasn't charged for an S but had to pay an additional $1,000.00 dollars for the second S model? In additon the first vehicle included a programable garage door opener whereas the second vehicle does not. Andrew would not include this option for me and I offered to pay for it if necessary. At first it seemed that this might take place however I was then told that it could not be retro-fit into my Mini. I was also told I could call Mini direct to confirm this inforamation. Well the vehicle was repaired and does not have a progrmable garage door opener! I will never be satisfied with this vehicle and am bitter about the entire experience with Patrick BMW and Andrew Zolpher and will probably never get over it. It just boggles my mind as to how much of a hassle it was for me to purchase this vehicle. The vehicle was overpriced, the contract was not correct. the attitude of Andrew is unacceptable, the way the garage door opener was handled was a farce. Very unhappy to say the least.

Service is amazing. Recently I had some mechanical issues with my Mini which turned out to be covered under the manufacturer warranty. Throughout the process Bill and his team (Grant and Blake) were honest with their feedback, excellent communication, and knowledgeable about Mini Cooper. They definitely know their brand and various models. They made the experience as seamless as possible. I appreciate their knowledge and solutions.

Patrick has been my favorite MIINI dealership since 2002. That's when i got my first MINI (on my third Mini Cooper now). Patrick's service has always been great. Customer service is exceptional. They always go an extra mile. Highly recommend!

I've never had a bad experience at Patrick Mini. From the moment I first walked in for a test drive 6 years ago, the staff have continued to be honest, extremely friendly and helpful above and beyond the call of duty. I can't recommend them enough both as a new car dealership and as a place to have your car serviced. I wouldn't think of having my car serviced anywhere else, and five years after purchasing my car from them I continue to make the hour-long trek from my home for even simple maintenance issues like oil changes and snow tires. Choosing Patrick Mini over other area Mini dealers was the best decision I ever made.

Everyone's always so friendly and helpful at Patrick Mini! When I purchased the mini two years ago, I absolutely loved my salesman. I haven't had any problems with my car, I've just taken it in for oil change and car washes. I never have to wait, and the work is always excellent!

superior service, prompt and friendly I just love the mini warranty and Patrick Mini's service department. The employees are so accomodating and its a fun place to hang out while you wait. From the sales to the service my Mimi buying experience was a dream. I will always have a mini.

I had great service and my repair was fixed quickly. The dealership is very comfortable and offered coffee and free Wi-Fi. They have comfortable chairs with tables. I was able to effectively work remotely and I did not have to record any time off of work!

Easy to obtain an appointment, friendly and courteous staff, nice waiting area and wonderfully clean car upon completion! I've been in the dealership a few times for service and have been well taken care of every time. I've also purchased a few parts and that experience was equally pleasant.

I've only had fantastic experiences with this dealership...all the people are young, enthused,,,and great at hosting you, taking care of your car,,,and making the time pass quickly...there was fresh coffee and a loaner car if i needed it...but more importantly, I was quickly taken care of and had my car two hours after coming in for a servicing...great work,sweet experience.

A great customer experience. Brought my MINI in for routine maintenance. I was kept informed, I was called suggesting a tire rotation, all at a very reasonable price. My car was ready before the promised time. Professional person at the service desk.