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We had the best experience helping our kids purchase a
We had the best experience helping our kids purchase a good reliable Toyota Rav4. Everyone was friendly, helpful, and accommodating! We cannot say enough about our sales representative "Winston". He was knowledgeable, experienced and just down to earth. He made us comfortable from the first interaction, and through the whole process. Thank you for your patience and kindness, we will be back and asking for Winston!
Hi, michrn0112! Thank you for the five-star review. We are happy to hear that Winston could make your vehicle buying experience comfortable and enjoyable. Excellent choice on the RAV4, we hope to see you again soon!
Winston has been our salesmen for years.
Winston has been our salesmen for years. He has always been straightforward and honest. Me and my husband consider him more as a friend than a salesman. We have bought many, many, many cars from him and our experience is always great from the time we walk through the doors. Would totally recommend him to friends and family.
Brooksie, thank you for the five-star review. Winston is awesome and we're happy to hear that he has been so great. It's nice when you can consider your salesman your friend!
They don’t follow through or do what they promise
Bought a vehicle from them over the internet and phone. They failed miserably at communication about the deal, especially after they received the money for the car. So much so that I began to think the whole deal had been a fraud or sham. Billy, Becka, Zack, Paige were all staff that had been part of the process before getting the money. None of them were responsive to emails or calls. They promised to send the vehicle paperwork via overnight delivery. Several days after car was delivered, still no paperwork. Multiple calls to them resulted in being transferred or hung up on or being told “the person you need is busy, Sorry” rather than taking charge of the situation to fix it.
Mike, thank you for taking the time to provide us with this feedback. We understand how you found our communication to be sub-par, and we would like the opportunity to remedy this situation. Our customer relations manager will be in touch soon to discuss how we can improve your experience.
Laura went above and beyond to help me.
Laura went above and beyond to help me. She kept in constant contact to make sure I was helped and kept me in the loop to know what was happening! I have never worked with a dealer that worked so hard for me after the sale. My experience prior to this is that once the vehicle is sold most dealerships couldn’t care less about you. Not anymore, Laura is awesome at what she does!
Thank you for leaving a review, Chris! We agree that Laura is awesome and are happy to hear she could provide you with five-star service. Just let us know if you need anything else, you are always a valued customer!
Laura is an angel!
Laura is an angel! She went above & beyond to make sure that my experience at Landers was perfect. I would highly recommend Landers Chrysler Dodge Ram and will be calling Laura with any future needs. She’s a tremendous asset to the dealership and a pleasure to do business with.
Thank you for the five-star review. We love Laura and we're thrilled to hear how great she was for you. Come back anytime!
Customer satisfaction is a “selling point” only I
Customer satisfaction is a “selling point” only I bought a used 2017 Ford Mustang and the buying experience wasn’t bad. I actually really like the car. The sales men were nice but they’re salesman trying to make a sale…so that part. Well I purchased a vehicle that I was aware of having minor cosmetic body damage that could easily be fixed at home for little to no cost. That damage was disclosed up front before viewing the car in person. No deal breaker for me. The car was dirty when I test drove it so I failed to see the overspray on the hood and the trunk of the car. I discovered that when they washed the car and brought it to me to drive home. Not to mention the overspray was very textured. They said bring it back for a buff. Well I did that and it can’t be buffed out. The salesman knew this when I mentioned it to him and he deterred me immediately from getting it painted because it would go in my Carfacts and that was basically the end of the discussion. Have not been able to discuss what other options I have with anyone because I have been passed around and ignored and no one will return my calls. The very next day the backup camera messed up. I notified the salesman and he said bring it in. It was “allegedly” looked at and deemed okay. Well 2 weeks later it is still messing up and I found out it has a recall on it. Yes I am at fault for not noticing overspray on a dirty car but they are just as guilty for non disclosure. I have real concerns and I have attempted to contact both the salesmen and the customer service representative, Winston and Laura. Laura won’t answer the phone or return my call. Winston won’t answer the phone and rarely returns texts. I’d appreciate some type of olive branch extension to show ownership of the mistake and make sure I remain a happy customer but I’ve gotten nothing but the run around. The aftermath has truly made this a horrible buying experience because I feel like I was duped. They sold me a secretly wrecked, overpriced vehicle that they knew had underlying issues. I definitely will not buy from here again. After my 60 day is up, they will not be serving my vehicle either. I rated the employees low because they are the ones ignoring my calls and concerns. I didn’t give a 1 star because they were nice when they did respond.
Sha, thank you for taking the time to leave us a review. We understand your frustration with the backup camera and overspray issues on your Mustang. We would like to look into this for you to see what we can do to improve your situation. Our customer relations manager will be reaching out to you soon.
Salesman (Winston Marshall) was friendly, cognizant of
Salesman (Winston Marshall) was friendly, cognizant of customer’s time, and very knowledgeable about vehicle. Service after the sale was phenomenal. Dealership was clean and hospitable.
Thank you for the five-star review. We're pleased to hear that your visit went so well and we look forward to seeing you again. Go Hogs!
Customer service was great helped me find what I was
Customer service was great helped me find what I was looking for with a great deal
Thank you for the five-star review. We're thrilled to hear that everything went so well and we look forward to seeing you again!
Winston helped my wife and I get a great deal on a pre
Winston helped my wife and I get a great deal on a pre owned truck. He was super patient and accommodating.
Thank you for the great review. We're happy that Winston was able to be so helpful and we look forward to seeing you again!
Great dealership everyone was friendly and professional.
Great dealership everyone was friendly and professional. Winston did a great job handling the demonstration to the delivery. He is a very professional salesperson. Very easy stress free purchase. I will be back.
Thank you so much for the five-star review. Come back any time!