MINI of Baltimore County

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Reviews

Average Ratings

5.0
41 lifetime reviews.
  • Thanks Jake Mays -- Love our Countryman!

    Jake helped us get into our Countryman with a great end of the year deal. Fun car. Nice people. Great experience. Thanks!


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    Jake helped us get into our Countryman with a great end of the year deal. Fun car. Nice people. Great experience. Thanks!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Lovin' my MINI

    I was treated very well at Mini Baltimore County. Jason Rourk and Jake Mays took very good care of me. They answered all my questions, let me driv...


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    I was treated very well at Mini Baltimore County. Jason Rourk and Jake Mays took very good care of me. They answered all my questions, let me drive numerous vehicles, brought every vehicle out that I wanted to see, answered my financing questions, accommodated my husband on a separate visit and worked with me to get the Mini that was just right for me! After I bought it, they both spent time going over the entire vehicle with me. It was a very pleasant car buying experience. They also made it very clear that this was just the beginning of my Mini voyage! They will be available down the road not just at the time of purchase.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Customer service

    Pretty good estimate of times, offers internet, snacks and water and when needed loaners. Just a little far from my home and repairs can be expens...


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    Pretty good estimate of times, offers internet, snacks and water and when needed loaners. Just a little far from my home and repairs can be expensive.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Wonderful service

    I was very pleasantly impressed by the professionalism of the staff from the MINI of Baltimore Co. dealership. I would like to recommend Jason Rou...


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    I was very pleasantly impressed by the professionalism of the staff from the MINI of Baltimore Co. dealership. I would like to recommend Jason Rourk who was particularly helpful, knowledgeable and pleasant. Overall, great customer service.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Excellent service, professional and friendly

    Jason was fantastic, very knowledgable and not at all pushy. Highly recommend this location for anyone looking to explore the world of Mini in a o...


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    Jason was fantastic, very knowledgable and not at all pushy. Highly recommend this location for anyone looking to explore the world of Mini in a one-stop-shop

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • maintenance and repair service

    Allen my Service Manager was attentive, thorough, and unhurried at my vehicle check in. He answered all of my questions to my satisfaction eventho...


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    Allen my Service Manager was attentive, thorough, and unhurried at my vehicle check in. He answered all of my questions to my satisfaction eventhough not all of them pertained to my reasons for service that particular day and genuinely cared about my vehicle and any concerns I had. My maintenance and repair were completed in the estimated amount of time. When I asked about a particular maintenance issue he honestly advised me that while it could be done at this time, it wasn't necessary and would be costly.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Our Favorite Dealership- MINI of Baltimore!

    We purchased our third MINI from Jason Rourk at MINI of Baltimore. He sold us our previous MINI only 8 months ago. Jason is an outstanding motorin...


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    We purchased our third MINI from Jason Rourk at MINI of Baltimore. He sold us our previous MINI only 8 months ago. Jason is an outstanding motoring advisor whom we recommend highly to anyone wanting to purchase a MINI. Once again thank you MINI of Baltimore and Jason Rourk for exceptional customer service and the personable treatment during the purchase of our latest MINI!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Super patient staff!

    Eric in the parts department is one of the most patient consultants I've dealt with. I purchased a used Mini and like to customize my cars. He too...


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    Eric in the parts department is one of the most patient consultants I've dealt with. I purchased a used Mini and like to customize my cars. He took the time to research for parts and find the answers to all my questions. Wonderful experience every time.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Yoni Rocks!!

    I am constantly very impressed with the service provided by MOB, especially the outstanding work of Yoni Baron, who has served as my service manag...


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    I am constantly very impressed with the service provided by MOB, especially the outstanding work of Yoni Baron, who has served as my service manager for the two mini's I have had. I find Yoni to be very accessible,listens well to my concerns, and is always ready to accommodate what I might be needing. The work is always done as promised, and his friendly demeanor contributes to my feeling that I am part of the mini family, not just another customer. He is honest, a straight shooter, and delivers on his promises. I trust Yoni, which is not always the case in this business. I sometimes even stop to get a car wash just to touch base with Yoni and say hello. The car wash is nice also. Overall I think MOB is fortunate to have him as their representative, as he stands for all that is good about customer service.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Great Service

    I had my MINI serviced recently and as usual had a great experience. My service a advisor, Allen Rolocut, is always pleasant and professional. The...


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    I had my MINI serviced recently and as usual had a great experience. My service a advisor, Allen Rolocut, is always pleasant and professional. The scheduled service plus a minor preventative repair were done under warrantee, in the time promised. I picked up my car just as the dealership was closing. Despite the late hour Allen gave me a little lesson, including hand drawn pictures, in automotive engineering as it pertained to to my cars preventative service. That was much appreciated and really above the call of duty.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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