Open Road Volkswagen Manhattan

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
94 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    August 6, 2020

    I normally do not leave reviews, but after my amazing experience with Jeff, I honestly have no choice! Jeff truly is the best. He is proactive and pressure... free. He listened to what we wanted and the price we wanted and got me the perfect car for an unbeatable price! Jeff has been nothing short of extremely professional and responsive. He has diligently responded to all of my questions and concerns and has gone far above and beyond what anyone would ever expect. I picked up the car yesterday and am still in awe of how beautiful it is! He explained every single feature of the car extensively, leaving no stone unturned. I will be referring friends, family and strangers to him, and definitely plan to lease or purchase all future vehicles from him. I promise you, if you want a smooth, easy, quick and informative car experience, Jeff will exceed all expectations!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    May 15, 2020

    The bottom line is the owner Michael Morais and GM Anthony Riccardi gravely lack integrity. I purchased a brand new vehicle in July 2019 and at the time... of purchase, was promised two things by the then GM (Darius): 1. I could bring my car into the dealership once every two months for a free car cleaning, 2. The purchase of the car came with a 10K mile or 1-year service for free. I did not have a special relationship with Darius (former GM) and this is what was promised to motivate me to make the sale. So I took the plunge and thought, wow they are going the extra mile. I love that. Within 5 months post-purchase, Darius left for another dealer and along with him, went his promise despite Darius saying that his former team would take care of us. He failed to mark our files for these promises and when I presented all the communication exchanges with him to current management (Anthony) and the owner (Michael), they refused to honor it because I did not explicitly have the promises in writing. Admittedly, that's my fault and I will take a lesson from that, but the communication exchange clearly insinuates and supports what I'm saying was promised at the time of sale. Still, they chose not to honor them and offered instead a discount off of future services. It disturbs me to be promised things upon purchase and not have them honored. It leaves me feeling conned. It's just a disgusting way to operate a business. Good luck keeping clients coming back. I would avoid at all costs. Many other dealers operate with much higher integrity. Not worth the headache.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • April 8, 2015

    Personalize and impressive service.I was satisfied with quality of service

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    April 25, 2020

    This is what car buying should be. Thanks to Jeff Isaac and the rest of the team at Open Road for getting me in and out of the dealership quickly, courteously,... and with no unnecessary hassles.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    April 23, 2019

    I wish I could put negative stars! I called about a 2016 volkswagen tiguan rline 4motion, black with tan interior, with 30,000 miles, stock number P1682.... DO NOT BUY THIS CAR! This car is listed as, Excellent condition, pictures show the car in amazing condition, clean carfax, no accidents or damage! I asked if the car was available, they said yes, and I told them I was coming up from NJ. So after a 2 1/2 hr train ride, so if i bought the car, I could drive it back to NJ, I get to the dealership. After waiting almost an hour, finally Justin the salesman shows me the car, he knew before I left NJ, and could have told me, there is a GIANT scratch all the way down the left side of the car, starting at the front fender, going all the way to the back of the car. Also from whatever had happened to it, the damage also included huge gouges in the rims on that side of the car, the back tire had a gash in the sidewall, and the front tire had a huge bubble on it, ( NOT SAFE TO DRIVE), especially in NYC with potholes abound. I look at it, and I am disgusted! Told him the entire car has to be painted, two new rims and tires. He said, what you don't want to take it for a test drive? Are you serious! The car is supposedly from their listing in Excellent condition! TOTAL SCAM! They also told me, before I saw the car, if I wanted to, I could pay $1300, to CPO the car, and that was before the cost of repairs to the damage on the car. Which would easily be $5000 or more, having to paint the whole car. I was furious and walked out. They should be embarrased that they are trying to sell this car for $17,000. DO NOT BUY ANY CAR AT THIS DEALERSHIP PERIOD!!!!!! They dont car about you and only want your hard earned money!!!!!!!!!!!!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 1.0 out of 5
    August 3, 2018

    I regret I had business with them. Avoid dealing with salesperson named Steve, he lied me about features of tge car I leased. They were supposed to do... my car registration but they didn’t.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    June 28, 2018

    My husband and I had a wonderful experience at Open Road Volkswagen from start to finish. It was the first time we had decided to lease a car in over 10... years, so naturally we had a handful of questions & some uncertainty in terms of what we were looking for. We worked with Jeff Isaac-Hodge, and he could not have been more helpful & attentive to our needs. Jeff is extremely knowledgable about the VW brand, and he patiently took us out on a few different test drives until we finally decided to go with the 2018 Jetta SE. Once we made our choice, Jeff made the check out process totally seamless for us, which I very much appreciated since I can be impatient when it comes to closing out a deal. I would 100% recommend this dealership to anyone thinking of buying or leasing a new car!

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    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    May 29, 2018

    If you’re looking for a straight shooter, easy to talk to, no haggling right to the point saleman, ask for Jeff. Just bought an Atlas and Jeff was all... around helpful and easy to work with. Gold star in my book. He made a stressful event easy.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    March 30, 2018

    I went to open road because my brother brought a vehicle and the Dealer salesperson Justin White was a great help to me and choosing the vehicle the certified... used Volkswagen Jetta 2010. He's an awesome salesperson.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 6, 2018

    What a great experience I had with the help of a kind and caring salesperson Jeff Isaac. It great to know that there are honest sales people like Jeff... ready to answer all your questions and address your concerns. What a true pleasure now I have my new car. Jeff follows up with you and makes sure you will not have to figure out everything on your own...

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    Shopped for a new car
    Did make a purchase
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