Open Road Volkswagen Manhattan

3.9 out of 5 3.9

Reviews

3.9 out of 5 3.9
91 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    April 23, 2019

    I wish I could put negative stars! I called about a 2016 volkswagen tiguan rline 4motion, black with tan interior, with 30,000 miles, stock number P1682.... DO NOT BUY THIS CAR! This car is listed as, Excellent condition, pictures show the car in amazing condition, clean carfax, no accidents or damage! I asked if the car was available, they said yes, and I told them I was coming up from NJ. So after a 2 1/2 hr train ride, so if i bought the car, I could drive it back to NJ, I get to the dealership. After waiting almost an hour, finally Justin the salesman shows me the car, he knew before I left NJ, and could have told me, there is a GIANT scratch all the way down the left side of the car, starting at the front fender, going all the way to the back of the car. Also from whatever had happened to it, the damage also included huge gouges in the rims on that side of the car, the back tire had a gash in the sidewall, and the front tire had a huge bubble on it, ( NOT SAFE TO DRIVE), especially in NYC with potholes abound. I look at it, and I am disgusted! Told him the entire car has to be painted, two new rims and tires. He said, what you don't want to take it for a test drive? Are you serious! The car is supposedly from their listing in Excellent condition! TOTAL SCAM! They also told me, before I saw the car, if I wanted to, I could pay $1300, to CPO the car, and that was before the cost of repairs to the damage on the car. Which would easily be $5000 or more, having to paint the whole car. I was furious and walked out. They should be embarrased that they are trying to sell this car for $17,000. DO NOT BUY ANY CAR AT THIS DEALERSHIP PERIOD!!!!!! They dont car about you and only want your hard earned money!!!!!!!!!!!!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 1.0 out of 5
    August 3, 2018

    I regret I had business with them. Avoid dealing with salesperson named Steve, he lied me about features of tge car I leased. They were supposed to do... my car registration but they didn’t.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • April 8, 2015

    Personalize and impressive service.I was satisfied with quality of service

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    June 28, 2018

    My husband and I had a wonderful experience at Open Road Volkswagen from start to finish. It was the first time we had decided to lease a car in over 10... years, so naturally we had a handful of questions & some uncertainty in terms of what we were looking for. We worked with Jeff Isaac-Hodge, and he could not have been more helpful & attentive to our needs. Jeff is extremely knowledgable about the VW brand, and he patiently took us out on a few different test drives until we finally decided to go with the 2018 Jetta SE. Once we made our choice, Jeff made the check out process totally seamless for us, which I very much appreciated since I can be impatient when it comes to closing out a deal. I would 100% recommend this dealership to anyone thinking of buying or leasing a new car!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    May 29, 2018

    If you’re looking for a straight shooter, easy to talk to, no haggling right to the point saleman, ask for Jeff. Just bought an Atlas and Jeff was all... around helpful and easy to work with. Gold star in my book. He made a stressful event easy.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    March 30, 2018

    I went to open road because my brother brought a vehicle and the Dealer salesperson Justin White was a great help to me and choosing the vehicle the certified... used Volkswagen Jetta 2010. He's an awesome salesperson.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 6, 2018

    What a great experience I had with the help of a kind and caring salesperson Jeff Isaac. It great to know that there are honest sales people like Jeff... ready to answer all your questions and address your concerns. What a true pleasure now I have my new car. Jeff follows up with you and makes sure you will not have to figure out everything on your own...

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    December 7, 2017

    I went there for a test drive. Real professional not to say the place itself is impeccable.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    October 20, 2017

    Excellent service. Yelissa gave me a good overview of the car I was interested in and patiently showed me how all the features worked.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    August 29, 2017

    Claus Jacobsen was quick and efficient with our first new car purchase. He knew his product and had all the answers. His friendly and professional manner... put us at ease. He had a great team to work with at the dealership. Everyone worked so well together to make our purchase happen. My husband and I are enjoying our new car.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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