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Reviews

Average Ratings

3.5
45 lifetime reviews.
  • Wanted traded my car but they couldn't help me.

    They couldn't help me no car dealership want to do an even traded

    Dealer Response

    Karen, Thank you for the opportunity to help you find a new vehicle. I inventory changes daily and we could get something that works for you. If ...


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    They couldn't help me no car dealership want to do an even traded

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Karen, Thank you for the opportunity to help you find a new vehicle. I inventory changes daily and we could get something that works for you. If you have any question, Please reach out to me at anytime. Micah LaCoste Supreme Toyota


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  • Update on Previous Review

    Had a conversation with Supreme Toyota about prior service visit and some issues were cleared. The estimates of the cost of the air cabin filter ...


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    Had a conversation with Supreme Toyota about prior service visit and some issues were cleared. The estimates of the cost of the air cabin filter and battery were accurate, and I was assured the quality of the battery was the same as original equipment. My original battery lasted 6 year, so that's very good. The bill was more than the estimate because of the need for a kit in the battery installation because of corrosion. I was aware of the corrosion since I has asked for the battery terminals to be cleaned. I don't think they purposely tried to mislead me, but it was probably an oversight when showing me the estimate. My past experiences with Supreme Toyota service have been very good.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Not Happy. Paid Too Much

    The visit was for an oil change. Supreme offers an analysis of my car. That's a service I like. I needed an cabin air filter and a new battery. I ...


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    The visit was for an oil change. Supreme offers an analysis of my car. That's a service I like. I needed an cabin air filter and a new battery. I was not happy with the choice of batteries because of complaints about the battery they offered. I decided to buy the cabin filter and the battery because of the convenience of getting it done while I was there. The prices on the invoice didn't seek to match what I was told before deciding. Maybe I was given the prices without the labor and installation kit. The $300 I paid for a synthetic oil change, cabin air filter, and battery was more than I expected. For that price, I could bought much better battery elsewhere.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great customer service

    Dealership took care of me way beyond my expectations.


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    Dealership took care of me way beyond my expectations.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Will not call you back

    My experience with Supreme Toyota was poor to say the least. I called and emailed the dealership to set an appointment to come look at a truck. Ne...


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    My experience with Supreme Toyota was poor to say the least. I called and emailed the dealership to set an appointment to come look at a truck. Never heard back from them. Chatted with a lady from their website and told her what I wanted. Never heard back from them. E-mailed Kyle as did my company’s buying service. Never heard back from them. I had money in hand to buy a new truck and no one would call me to set an appointment.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
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  • Great Customer Service

    I would like to thank everyone at Supreme Toyota for all the assistance in purchasing my new Camry. Special thanks to Micah LaCoste and Bo Gray fo...


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    I would like to thank everyone at Supreme Toyota for all the assistance in purchasing my new Camry. Special thanks to Micah LaCoste and Bo Gray for making this experience painless and enjoyable. Everyone was kind and eager to help me. I look forward to working with Supreme Toyota in the future!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Loyal Customer For LIFE

    I have been to many of dealerships and the internet department of Supreme Toyota of Hammond was excellent all the way around.They made sure that I...

    Dealer Response

    Regina thank you for the awesome review of our dealership. We are so very pleased that you were so comfortable and relaxed throughout the purchas...


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    I have been to many of dealerships and the internet department of Supreme Toyota of Hammond was excellent all the way around.They made sure that I was comfortable and satisfied through out the whole process.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Regina thank you for the awesome review of our dealership. We are so very pleased that you were so comfortable and relaxed throughout the purchase process. It is our goal to not only meet but to exceed our customers' expectations. Thanks again for your thoughtful review and for choosing Supreme Toyota!!


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  • Not Satifised

    Hi, I have some complaining to do regarding my purchase with your dealership. We visited your dealership on Saturday, May 10th due to my daughter ...

    Dealer Response

    We deeply regret that did you did not have a good sales experience at our dealership. We apologize for the inconveniences you experienced and und...


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    Hi, I have some complaining to do regarding my purchase with your dealership. We visited your dealership on Saturday, May 10th due to my daughter seeing a Used Malibu on your website. She really liked this car. We test drove the car and visited with salesman William Bunns, Mr Bunns was extremely polite and a great salesman, as well as Tony the manager. We spent the entire evening working out a deal that I could possibly afford – as I was very limited with funds. Everything worked great with this 2009 Malibu for the test drive etc. For my daughter to be absolutely positive this was the car she liked we reentered the car several times without while negotiating a price. While signing papers and writing check I sent my daughter to put something in the car from our other vehicle and she came back in and said mom my keyless entry key wouldn’t open the door and when I went to lock the door on the inside on the driver side that button wouldn’t work. I finished signing and we walked outside with our salesman showed him the issue. It was late at 7PM on Saturday, he stated our service department is closed but yes that was working call me during the week to come back and we will have our service department take care of this. I called and he told me I don’t work in service and am not familiar with how they handle appointments let me transfer you to them. Without telling service anything transferred me and I had to explain the problem at hand. They said no appointments on Saturday but I could come early and would have to wait a little while. We are in Thibodaux an 1 hour and ½ away, told them I would come out the next Saturday morning. We left Thibodaux at 6 am to try and be the 1st in line. When we arrived we explained to service the problem at hand again, then they said oh we cannot do anything until your salesman comes in so we know what is allowed. So this tells me the salesman did not speak with service at all regarding me coming in with what issues and even though I had spoke with service and explain NO one from service went and questioned salesman. So this became my first encounter of NOT Great Customer Service. So I have to sit and wait for salesman then he arrives and proceeds to tell me there is only one technician here today and there is no way we will get to you today. He says look we cannot fix the door as we really didn’t make any money of this used car I will call you during the week on what we can do. We leave NOT happy let me say, he calls me during the week after I had to call him and email him several times then we played phone tag. His suggestion is we have a sister dealership in Gonzales is that closer for you – we can do at dealer cost for you. Yes that is closer for me but I am not happy with the solution you are offering. He tells me who to contact at the dealership in Gonzales – I contact them they think I am crazy. Who are you calling to see how much the dealer cost would be on parts and to fix these actuators? I explain they give me a price which is more than I can afford and I think was my cost not the dealerships but I don’t know. The price is about $200.00 for the part per a door. At this time I call salesman back and he says oh I thought someone talked to service in Gonzales let me see. I receive no return call – I email our salesman and he has still yet to contact Gonzales or try to help me. His answer is we really didn’t make any money on this car. 1. I work in accounting with used pieces of machinery and we have taken a lost to make money on new piece of equipment or to make customer happy. 2. I also know there is an account to write off small incidental items to. OUR GOAL IS CUSTOMER SATISFACTION – I can see this is not at all what your dealership is interested in. I would not recommend to a friend at this time.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We deeply regret that did you did not have a good sales experience at our dealership. We apologize for the inconveniences you experienced and understand your frustration. This is not how we do business. I have alerted our General Manager of this situation and he will be contacting you today. It is our goal to settle this matter to your satisfaction.


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  • Homemaker

    My experience with Supreme Toyota was extremely pleasant. I went there to purchase a car and get myself back into the Toyota family. My sales pers...

    Dealer Response

    Sandra thank you so very much for taking the time to share your thoughts on your most recent shopping experience with us. We are so very pleased ...


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    My experience with Supreme Toyota was extremely pleasant. I went there to purchase a car and get myself back into the Toyota family. My sales person, Matt, was not only knowledgable about the cars and had a very pleasing personality, he knew exactly how to help me with my situation. The financial manager worked with me to get an acceptable financial package and, like Matt, he was very pleasant. The facility was very clean and comfortable. At my age, I have had the opportunity to be in many car dealerships and I would rate this one the best!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Sandra thank you so very much for taking the time to share your thoughts on your most recent shopping experience with us. We are so very pleased to hear how great Matt and our finance manager took care of you as our goal is not just to meet but to exceed your expectations. Enjoy your new Toyota and thank you for choosing Supreme. Please don't hesitate to give us a call if you have any questions about your vehicle or if we can be of additional assistance to you. Happy Holidays!


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  • Great Experience

    Worked with Tamara she was friendly and very informative. Bo Gray was wonderful and made this a pleasure to buy my Rav4. They were all pleasant. C...

    Dealer Response

    Ms. St. Romain thank you very much for your kind words and for taking the time to share the details of your shopping experience with us. We are s...


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    Worked with Tamara she was friendly and very informative. Bo Gray was wonderful and made this a pleasure to buy my Rav4. They were all pleasant. Chuck Morris was my Christmas angel. May all of you have the blessing that I received here. mrs.Diane St Romain

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Ms. St. Romain thank you very much for your kind words and for taking the time to share the details of your shopping experience with us. We are so pleased that you found your perfect vehicle and that the purchase process was so enjoyable for you. Enjoy your new vehicle and thank you for choosing Supreme Toyota of Hammond.


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