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Overall great cars, but buying process too complicated and used credit to determined if your eliagble for car i just wished had second chance buying program... for people with bad credit
I went to this dealership already having a car in mind. I had a lot of questions and this dealership put my mind at ease. They were very straight forward... and knew what they were doing! I worked with Troy and he was down to earth, yet also made sure you understood everything that was going on and needed to happen. I was a first time buyer and I will never want to go to any other dealership. I highly recommend this dealership to anyone looking to get a car. I felt at home and welcomed the first foot I stepped into that place!
Have been working with Daniel Cuevas and he is awesome, he is following up with me when he finds something he thinks I'll like.
Nice inventory, plenty of busy sale people with limited time. Typical salesman with less than questionable ethic and integrity. Tend to not be honest.... Despite the typical sales gimmicks, nice dealership and process overall.
Our granddaughter was in need of a car and needed it right away. I went to Oakes Auto and met up with Daniel Cuevas. I told him our situation and he... showed me a Honda Civic. So we went for a test drive and he was very thorough going over the benefits of buying this car. I was allowed to take the car to let my husband look it over and test drive it as well and he said it was a good car and a good price. Daniel was very professional and courteous, making sure to make me comfortable and offering me something to drink, as well as making sure I understood everything in the paperwork. It was not a high sell pressure pitch, like all other car salesmen. Daniel worked very closely with the credit department in making sure I got the best care. He shows his co-workers (in all departments) respect and teamwork. The Honda was everything our granddaughter needed. She is very happy with the car. She drove it back to Wichita that night, and I asked her how the car did and she replied "Awesome". We are so happy for her and could not be happier with the whole car buying experience. Daniel did a super job and I would highly recommend people shop at Oakes Auto and without a doubt ASK FOR DANIEL CUEVAS!
I bought a very nice and clean used truck from Oakes Auto. Thanks Preston for all the help on my 2012 Dodge Ram. I am really enjoying my new truck.
Waited an hour and a half for a trade in appraisal. Which I never received. I was asked to come back another day to get a "solid number". I was also informed... that they would not budge from the price of the vehicle that I was interested in. This was strange since we hadn't even gotten that far in the process! Very rude!
Was quick to reply to my questions, always followed up professionally. Did not hassle me to buy. Was always friendly! Was interested in my likes and... needs!
I was assisted by Mr. West and it was an overall great experience he helped guide me between the 2-3 cars I was looking at and was very transparent from... the beginning. Gave me a great price and held to his word on everything. After we got done with the papers and we were about to leave the lot I noticed my tail light wasn’t activating and Mr. West and the owner both came out and helped me figure out the issue and sent me on my way, most dealerships after the paperwork is signed wouldn’t have gone that far and I really appreciated it. It was worth the long drive and I will be happy to bring my business here again one day and recommend it to any person who is looking for a used vehicle at a good price.
I spoke with Shay a few months ago about a car at Oakes Auto and because of some unfortunate circumstances had to suspend my search for a car. However,... even though I told her I was waiting for a bit and explained why she still calls me just to check in. She doesn't call me to sell me a car, but simply to see how I am doing! In my experience, when most people don't see an immediate opportunity they move on because they only care about the sale. Shay takes a genuine concern in the people she speaks with and makes friends not just sales. She knows it could be a year from now before I am ready to buy a car, and she also knows that she is the only person I will be buying a car from.