Reviews

Average Ratings

4.9
580 lifetime reviews. Includes reviews of Brown's Manassas Subaru from DealerRater.com
  • Great Service, Respect and Patience

    I was treated with a great deal of respect by everyone I encountered at the dealership. Bee, the sales representative I worked with, was very know...

    Dealer Response

    Thank you for this review, Bambi. We really appreciate you leaving us your input. We are very pleased to hear that Bee and James could make your c...


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    I was treated with a great deal of respect by everyone I encountered at the dealership. Bee, the sales representative I worked with, was very knowledgeable and patient. I walked into the dealership wanting to look at an Outback, Crosstec and Forrester. Bee showed all of them to me and answered all of my questions. In the end, I walked out with a Legacy. He gave me the space I needed to look over the car lot and make a decision. I love my new Legacy and I loved the way I was treated at Browns. James Turner made the financing part of it painless and fast. I don't normally bring a car back to a dealership for maintenance. But, in this case, I'm going to make an exception. Thank You!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for this review, Bambi. We really appreciate you leaving us your input. We are very pleased to hear that Bee and James could make your car shopping experience so pleasurable. We are glad to hear you love your new Legacy. If you need anything else in the future please feel free to come back and visit us any time! We would love to see you back in again soon! Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com


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  • First totally relaxed and pleasant car buying experience.
    July 7, 2017

    After waiting five years to get a car because of the anticipated stress, I visited another dealership the day previously and was treated so dismis...

    Brown's Manassas Subaru

    All of us at Brown's Manassas Subaru congratulate you on your new Impreza Sport and appreciate the opportunity you presented to earn your business...


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    After waiting five years to get a car because of the anticipated stress, I visited another dealership the day previously and was treated so dismissively that I almost changed my mind about getting a new car. On entering your dealership I was immediately greeted by staff. Babu, the salesman contact from your online site, greeted me as a friend and was prepared with info on the car I requested. He listened to me and explained only as much as I wanted to hear. There was no hard sell or leaving me waiting long periods for quotes and details for my purchase. I ordered my car and received it much faster than anticipated. This was the least stressful buying experience for a car, new or used, that I have ever had. Thank you for the Brown's experience and helping me purchase my beautiful, new Impreza Sport.

    Does recommend this dealer
    Brown's Manassas Subaru

    All of us at Brown's Manassas Subaru congratulate you on your new Impreza Sport and appreciate the opportunity you presented to earn your business! Babu is a great addition to our sales team and we are glad you had the opportunity to work with him. His ability to connect with customers, product knowledge, low-pressure sales techniques and friendly personality make him an irreplaceable member of our staff. I will be sure to pass along this great feedback. Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com


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  • Excellent customer service from Trish
    July 6, 2017

    Trish took the initiative to see if she could get my GPS to work. By removing the SD card, she was successful. She still had a service tech to che...

    Brown's Manassas Subaru

    Thanks for your outstanding review, Sue! I'm very happy to hear that Trish was of such help to you. We strive to provide excellent customer servic...


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    Trish took the initiative to see if she could get my GPS to work. By removing the SD card, she was successful. She still had a service tech to check out the vehicle to be sure she hadn't missed anything. Hopefully, the issue was resolved. As a new Subaru owner, I lacked confidence with all of the technology. Trish patiently answered questions, and I left with more knowledge to enjoy my vehicle. Thank you, Trish.

    Does recommend this dealer
    Came in for service or repair
    Brown's Manassas Subaru

    Thanks for your outstanding review, Sue! I'm very happy to hear that Trish was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com


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  • Great dealer and the best sales team
    June 29, 2017

    These guys were very inviting and Chris was very knowledgeable about both stock and the Subarus themselves. They did not do anything to put me of...

    Brown's Manassas Subaru

    Your kind words mean a lot to us. I appreciate your feedback and happy to hear that Chris was able to meet your needs. At Brown's Manassas Subaru,...


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    These guys were very inviting and Chris was very knowledgeable about both stock and the Subarus themselves. They did not do anything to put me off buying from them and as long as they keep it up I'll be a customer for life.

    Does recommend this dealer
    Brown's Manassas Subaru

    Your kind words mean a lot to us. I appreciate your feedback and happy to hear that Chris was able to meet your needs. At Brown's Manassas Subaru, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com


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  • No Reply

    NO reply after they sent initial email responding to my inquiry about a car. I emailed 2 x's. OH well, moved on.

    Dealer Response

    Paul thank you for your feedback. I apologize we haven't responded to you in a timely manner. Feel free to contact me directly and I'll be happy ...


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    NO reply after they sent initial email responding to my inquiry about a car. I emailed 2 x's. OH well, moved on.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Paul thank you for your feedback. I apologize we haven't responded to you in a timely manner. Feel free to contact me directly and I'll be happy to help. Kind regards, Patrick Hall President / General Manager Brown's Manassas Subaru 703.361.5866 main 571.358.3601 direct Patrick.hall@brownscar.com


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  • An EXCELLENT new car buying experience!!!
    May 1, 2017

    The professionalism of Bobby C. and Patrick G. These guys are absolutely knowledgeable, effective, efficient and amazing! They made the buying ...

    Brown's Manassas Subaru

    Steve, I am very happy to hear that your overall experience with us has been positive and pleasant. Our team takes customer service very seriously...


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    The professionalism of Bobby C. and Patrick G. These guys are absolutely knowledgeable, effective, efficient and amazing! They made the buying experience Very positive and pleasant. Thank you.

    Does recommend this dealer
    Brown's Manassas Subaru

    Steve, I am very happy to hear that your overall experience with us has been positive and pleasant. Our team takes customer service very seriously and I'm thrilled to know Bobby and Patrick were knowledgeable, effective, efficient and amazing. If you have any questions about pricing, please feel free to give me a call. I look forward to working with you again! Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com


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  • Auto buying a truck

    Very good experience Ever one Was very helpful I got what I want a nice truck Thank you All Ivan and the financial team was on their job making th...

    Dealer Response

    Roosevelt, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to...


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    Very good experience Ever one Was very helpful I got what I want a nice truck Thank you All Ivan and the financial team was on their job making the sale if you need a Auto give Brown Subaru a call for the deal you won't check them out you can be Driving off with the Car you want at 9018 Liberty ave. Mannsa VA.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Roosevelt, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com


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  • Great dealership!
    March 2, 2017

    Manassas Subaru will not disappoint! Customer service is excellent both from service and sales! The sales personnel are never pushy and are willin...

    Brown's Manassas Subaru

    We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts...


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    Manassas Subaru will not disappoint! Customer service is excellent both from service and sales! The sales personnel are never pushy and are willing to work with your budget. Finance personnel are too the point and easy to understand. Service completes jobs in a timely manner and all personnel are friendly and knowledgeable. Also amazing are the managers who follow up with you after purchase or after your vehicle was serviced. Very pleased and happy customer :)

    Does recommend this dealer
    Brown's Manassas Subaru

    We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such awesome review! We are always pleased to hear back from happy customers. Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com


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  • Referred to Brown's Subaru - love our new Outback!
    February 24, 2017

    We were referred to Brown's Subaru by a former customer and were not disappointed. Gabe was friendly without being pushy, very knowledgable about ...

    Brown's Manassas Subaru

    All of us at Brown's Manassas Subaru congratulate you on your new Outback! Gabe is a great addition to our sales team and we are glad you had the ...


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    We were referred to Brown's Subaru by a former customer and were not disappointed. Gabe was friendly without being pushy, very knowledgable about the car, patient with all our questions and test driving, and helpful and professional. Buying cars with all the new technology is more complicated than ever, and Gabe's expertise and obvious love of Subaru's was very helpful. We leased the Outback with Eyesight technology and are thrilled! We drove out to Manassas from Springfield and would do it again. We received excellent service and the best offer on our lease compared to other dealers in Fairfax County. We highly recommend working with Gabe and Brown's Manassas Subaru. Now we just need a new dog!

    Does recommend this dealer
    Brown's Manassas Subaru

    All of us at Brown's Manassas Subaru congratulate you on your new Outback! Gabe is a great addition to our sales team and we are glad you had the opportunity to work with him. His professionalism, product knowledge, low-pressure sales techniques and helpful attitude make him an irreplaceable member of our staff. We will be sure to pass along this great feedback. Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com


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  • Excellent Customer Service

    My pup and I were welcomed on same day notice of three dash lights going on/off same day: ABS, squiggly brakes, and uphill climb. Appreciated Mere...

    Dealer Response

    Maureen, we appreciate your kind words. Thank you for choosing Brown's Manassas Subaru for your vehicle needs. Sincerely, Patrick Hall President /...


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    My pup and I were welcomed on same day notice of three dash lights going on/off same day: ABS, squiggly brakes, and uphill climb. Appreciated Meredith advising of cost up front to repair, addressing cost, and then Manager reconfirming cost later on as good will.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Maureen, we appreciate your kind words. Thank you for choosing Brown's Manassas Subaru for your vehicle needs. Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com


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