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The service mgr sent above and beyond to get the repairs completed on my car Highly recommend Roger Beasley Hyundai Kyle and their service department
Hi Debbie, I am so glad to hear that! Thank you for taking the time to leave us a review, we really appreciate it! If you ever need anything in the fu...ture, please do not hesitate to reach out. From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!
Although I didn't my Palisade (or my previous Genesis) there, I always receive excellent customer service and repairs. I will take my vehicle there again.
Thank you, Betty, we appreciate your business! If you ever need anything, please do not hesitate to reach out. From all of us at Roger Beasley Hyundai..., we thank you for choosing to make us a part of your family and look forward to continuing to work with you in the future!
I'm so happy my husband and I both bought our cars with Roger Beasley Hyundai. The staff are always pleasant and professional. Couldn't ask for better... service. Thank you!!
Hi Kristine! I am so glad to hear you had such a great experience at our dealership! Congrats to both you and your husband on your new cars! We reall...y appreciate you taking the time to leave us a review. From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family! Respectfully, Chelsea B. Customer Experience Manager Roger Beasley Imports
Customer service is the best, they don't use hard pressed tatics to rush you thru to get a sale. They listen and want a happy repeat customers.
Thank you, Trish! We appreciate you taking the time to leave us a review! As always, if you ever need anything, please do not hesitate to reach out. F...rom all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family and look forward to working with you again in the future!
Bought a Brand new palisade, asked for heated seats, they don't work, nowhere near specs. They basically said to bad, don't care. Refuse to work with... us or help in anyway. Told us we could trade it in for less than what we paid. It is 2 weeks old. Told them the day after we bought it they didn't work. Absolutely disgusting.
We are sorry that you are not satisfied with your Hyundai. We tested the car and the heated seats do in fact work and warm to a temperature that meets... Hyundai's specifications. As a dealership, we have done all we can and escalated your situation as high as we can with Hyundai Corporate for them to review and decide if they are willing to take any additional action.
Great service and very professional. I’ve taken my car to service twice and have left happy :) Quick and easy to get in for an appointment.
I am so glad to hear that! Thank you for taking the time to send us your feedback, we really appreciate it! If you ever need anything in the future, p...lease do not hesitate to reach out. From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!
The service department has dishonest advisors. Buying a new car here was a great experience. They gave me a great deal and they were polite and professional.... The mechanics do great work but you have to deal with the service advisors that will lie right to your face. I have been getting my car serviced there and every time I go there they constantly trying to up sell things that are not due yet. They do not listen to the customers about what you want done. On my last visit they flat out lied to me about a tire issue and when I called them on it they just continued the lie. When I call the service manager to complain, he also continued the lie then refused to return my call. I will no longer get service done at this establishment. If I can not trust them I will not use them. I highly recommend people to seek service elsewhere and save yourself all the frustrations I have delt with. Have a great day.
I am sorry to hear you are unsatisfied with your experience in our service department. At Roger Beasley Hyundai, we strive to provide the best custome...r experience we can. I am sorry you felt that our service advisor and manager were being dishonest, but I assure you that is not how we run our business here. If you would like to discuss this further with the manager, please reach out to us directly at (512) 262-2020.
Buyers beware! DO NOT BUY from Rodger Beasley Hyundai in Kyle! Their dealers will sell you cars with issues and have no problem telling you to your face... that basically, it sucks for you. Their service department sucks and doesn't listen or basically forgets things they need to look at because of the number of issues wrong with the car. And it leads to months and months of problems. When you've finally accepted the fact the car you bought is in fact a lemon. They won't offer anything but you guessed it MORE expensive service. So instead of the car, I got talked out of because it would have been a $500.00 a month payment and I couldn't qualify for? I got sold a lemon that I have to pay $338.00 a month for and an additional $200.00 a month on constantly fixing in service and paying a grand total of $538.00 a month. At this point, I would pay to buy back my 2006 Honda Odyssey with 200 thousand miles on it, then deal with this 2010 Hyundai Veracruz with 65 thousand miles on it when I bought it, for five more minutes. After EVERYTHING today the total price they wanted us to pay for the things they finally admitted was wrong was $1,138.49 and the only thing that they fixed was my sunroof! List of things wrong with the vehicle: 1.) Sunroof: Didn't work from the moment we got it and didn't care because I don't use it but, hey at least it's fixed now! Because a fuse was loose! More on that later! 2.) A.C has constant issues staying cold: It blows hot humid air around the car. Doesn't matter how long it been running, it will randomly stop blowing cold air. I mentioned it 5/26/2020 and had it "looked at" it was not acknowledged or fixed I resorted to buying a can of refrigerant which ended up being useless because the cars at it's the max amount. 3.) Tires and balance: The vibration from the tires is so bad that you can't even look in the rearview mirror because it's shaking so hard, Or hear music from the radio over the sound emanating from the undercarriage of the vehicle. I told the dealership last visit that there was a lump in the back passenger tire. They confirmed it and I paid $200 to have it replaced and the others rotated out and balanced. This is the second tire I had to replace. It was not acknowledged by the dealership upon buying that it needed new tires. My fault for not checking personally. After now paying $400.00 already and having the last tire replaced 5/26/20 I was told then by the dealership that the remaining tires had another few thousand miles on them. (I have video proof that the technician sent me. If I can attach it I will) They didn't make it another 200 miles. A week later my car was vibrating again. Today it's worse than ever at both low and high speeds. I'm actually terrified to drive it. And was told they would replace the remaining two bad tires for $509.49 4.) Blown fuses: I can't even charge my phone and we replace them WEEKLY to make anything in the console work. Got told the car is just too old to support the simple charger I'm using. 5.) Whistling in the dash when accelerating: Not acknowledged or looked at. And it's worse after today's experience 7/6/2020 complete with a new constant rattling noise. 6.) Battery dying every month: Today 7/6/2020 They finally admitted after I brought it in explaining the issues going on with it randomly dying 5/26/20 that it was bad! (again video evidence) Cost of a new battery and disposal $122.75 $3.00 7.) The positive battery plate is corroded: After ALSO being brought up on 5/26/20 date and told like the battery that it was fine, they want $ 501.74 to replace. 8.) And last but not least my favorite... The button to unlock the gas tank door is broken and I have to open my gas tank through a panel in the trunk of the vehicle and pull a string to access it, was told today. "It only works if you have the car on." This was never explained to me. Full review on facebook.
Hi Rayna, We take customer satisfaction very seriously at Roger Beasley and are sorry to hear you are having issues with your vehicle. Please reach o...ut to us directly if you would like to discuss these with the service manager. If you are interested in trading out of your vehicle, we are also willing to try and work with you on that as well. Please call 512-262-2020 to contact us directly and discuss this further. Respectfully, Chelsea B. Customer Experience Manager Roger Beasley Hyundai
Buying a new car here was quick and fast. The sales department was awesome. They were never pushing at all. Made the buying experience wonderful.
I am glad to hear that Jason! Congrats on your new vehicle! As always, if you ever need anything, please do not hesitate to reach out. From all of us ...at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family and look forward to working with you again in the future!
Their service department is worth the 5 stars. However, their sales department is horrible. If I could give them less than 1 star I would. Purchase your... vehicle else where.
Hi Bert, I am sorry to see you rated us 1-star. We truly did try to work with you, but unfortunately could not make the monthly payment you wanted wor...k. With no money down and upgrading to a higher trim level, your payments won't be the same as they were on your previous lease. We are still willing to work with you, please contact us directly if there is anything else we can assist you with. I am sorry again the payments didn't work out, we hope to continue doing business with you in the future.