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Reviews

Average Ratings

4.8
404 lifetime reviews. Includes reviews of Fletcher Jones Audi from DealerRater.com
  • Fletcher Jones Service Dept is Top Notch

    The service department at Fletcher Jones Audi is the best I've dealt with in all my years. Adam Hosko is friendly, knowledgeable and super profess...


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    The service department at Fletcher Jones Audi is the best I've dealt with in all my years. Adam Hosko is friendly, knowledgeable and super professional. My A4 looked perfect after the great exterior detail job done by Adam's crew. Everything was done quickly and I was on my way in no time. I would recommend this service department to anyone I know. I bought my A4 from Brandon Dunne here and couldn't be more pleased with the way I've been treated. Thanks Fletcher Jones Audi.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?

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  • Horrible attitude of the sales managers

    Went to buy a new car. Sales agent was very nice but super HORRID sales manager- Brandon. Thinks he is on shark tank or some uber-cool entreprene...

    Dealer Response

    Thank you for reaching out regarding your recent sales experience with us at Fletcher Jones Audi. I am unable to locate you in our records and wou...


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    Went to buy a new car. Sales agent was very nice but super HORRID sales manager- Brandon. Thinks he is on shark tank or some uber-cool entrepreneur show of that type. He is a low level sales manager but seems to have a bullying, overbearing attitude. Did I mention how rude he was? Seriously convinced us to never set foot in that dealership EVER again! Should seriously never be associated with SALES of anything!!

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for reaching out regarding your recent sales experience with us at Fletcher Jones Audi. I am unable to locate you in our records and would welcome the opportunity to discuss your concerns. Please feel free to contact me directly at (312) 628-4414. Best Regards, Claire Rocco-Guest Experience Advisor


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  • Dana is great!
    March 2, 2017

    Dana was very nice and the car was competitively priced. The dealership had to be pushed a little to properly car clean up for delivery but it tur...

    Fletcher Jones Audi

    Hello, thank you so much for your helpful feedback. If we can be of any further assistance, please do not hesitate to reach out! -Dan Flood, Gener...


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    Dana was very nice and the car was competitively priced. The dealership had to be pushed a little to properly car clean up for delivery but it turned out alright. I would buy from them again! Make sure to call up Dana, she made the experience worth the multiple visits.

    Does recommend this dealer
    Fletcher Jones Audi

    Hello, thank you so much for your helpful feedback. If we can be of any further assistance, please do not hesitate to reach out! -Dan Flood, General Manager


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  • Worst experience ever
    March 1, 2017

    I never leave bad reviews for any businesses whatsoever. However, I just want everyone to know this dealership engages in actions that are predato...

    Fletcher Jones Audi

    Hi Bobby, We are disappointed to hear that we were not able to deliver a world class guest experience. According to our records, the purchase of ...


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    I never leave bad reviews for any businesses whatsoever. However, I just want everyone to know this dealership engages in actions that are predatory and simply felonies if you ask me. I traded in an Audi A5 with 10k miles that was not even 2 years old for a brand new A7. KBB and other sites valued my A5 at 32k. I was told that they are giving me a good price and close to the car value. Long story short, they ended up valueing my old car at 20k and adding the difference to the new loan (balloon loan that was never explain to me) . It is however my mistake since I didn't read every line carefully, but I trusted the sales person since I've been buying and leasing cars from them for years. I understand dealerships want to make money, but this is just illegal. BTW, they sold my A5 for 32k couple of months later. I found the sale online through the VIN number. I'm contacting the Bureau of Consumer Protection and reporting it.

    Does not recommend this dealer
    Fletcher Jones Audi

    Hi Bobby, We are disappointed to hear that we were not able to deliver a world class guest experience. According to our records, the purchase of you A7 occurred 2 years ago and appears to be your first purchase with us here. While we are unable to renegotiate your deal, we invite you to come in and give us another chance. We would be happy to look at your current lease and review if there are any current programs that may help you. Please feel free to contact me if I can assist with scheduling an appointment, my direct line is (312)628-4414. Best, Claire Rocco Guest Experience Advisor


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  • Nice experience at FJ Audi

    I contacted FJ regarding a preowned vehicle and they replied quickly and providing all the info I requested. My office is downtown and I arranged ...

    Dealer Response

    Hi Nicola, I'm glad to hear you had a positive experience with Lainie. I'm sorry our selection of vehicles fell short of meeting your expectations...


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    I contacted FJ regarding a preowned vehicle and they replied quickly and providing all the info I requested. My office is downtown and I arranged a visit through email. I was taken care of by a young lady, Lainie, very professional and she knew about cars! She showed me several vehicles and even when I didn't buy a car it was a good experience, and I recommend this dealership. They followed up via email and they were never aggressive with me while I was there.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi Nicola, I'm glad to hear you had a positive experience with Lainie. I'm sorry our selection of vehicles fell short of meeting your expectations. Your preferences have been noted in our records, should a vehicle with your requirements become available to us, we will reach out to you. Thank you for the positive review and we look forward to working with you in the near future. Best, Claire Rocco


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  • New Audi Q7 buying experience

    Excellent prompt buying experience, courteous responsive

    Dealer Response

    Thank you for sharing your feedback and congratulations on your Audi Q7! I am pleased to hear that you received excellent and prompt service. We h...


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    Excellent prompt buying experience, courteous responsive

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your feedback and congratulations on your Audi Q7! I am pleased to hear that you received excellent and prompt service. We hope you are loving your drive and are here to assist if we can be of any further assistance. -Heather Lewis, Client Care Manager


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  • My experience was stellar

    I was treated like royalty throughout the whole process. Professional and straightforward all the way.


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    I was treated like royalty throughout the whole process. Professional and straightforward all the way.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Fletcher Jones Audi

    Fletcher Jones was most helpful: 1) Tim Mettille, the Audi care coordinator, was his usual super self; 2) the new service facility is superb; 3) t...

    Dealer Response

    Hello, We are thrilled to hear that we continue to exceed your expectations in every way. We appreciate your positive review and your loyalty! Be...


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    Fletcher Jones was most helpful: 1) Tim Mettille, the Audi care coordinator, was his usual super self; 2) the new service facility is superb; 3) the repair work was done completely and expeditiously; 4) the loaner cars were perfect. I have been and continue to be very happy with FJ in all ways.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, We are thrilled to hear that we continue to exceed your expectations in every way. We appreciate your positive review and your loyalty! Best, Claire Rocco


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  • Buyer

    The buying experience at FJ was great. They were very patient as I compared options, and searched for (and found) the exact vehicle I wanted. Th...

    Dealer Response

    Hi Mike, Congratulations on the purchase of your new vehicle! I am happy to hear that our staff was able to assist in finding the car of your dre...


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    The buying experience at FJ was great. They were very patient as I compared options, and searched for (and found) the exact vehicle I wanted. The entire staff was very professional and a pleasure to work with!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Mike, Congratulations on the purchase of your new vehicle! I am happy to hear that our staff was able to assist in finding the car of your dreams! We know there are many choices out there and we appreciate your trust in Fletcher Jones and hope that you will recommend us to all your family and friends. Kind regards, Claire Rocco Guest Experience Advisor (312)628-4414


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  • Fast, efficient...
    November 1, 2016

    This was just a recall service so not much to report. Everything went smoothly. Enjoyed the loaner. Thank you and have a good day. Lee

    Fletcher Jones Audi

    Hi Lee. Glad to hear your service experience went smoothly. We appreciate your positive review!


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    This was just a recall service so not much to report. Everything went smoothly. Enjoyed the loaner. Thank you and have a good day. Lee

    Does recommend this dealer
    Came in for service or repair
    Fletcher Jones Audi

    Hi Lee. Glad to hear your service experience went smoothly. We appreciate your positive review!


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