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Reviews

Average Ratings

4.9
401 lifetime reviews. Includes reviews of Fletcher Jones Audi from DealerRater.com
  • Fletcher Jones Service Dept is Top Notch

    The service department at Fletcher Jones Audi is the best I've dealt with in all my years. Adam Hosko is friendly, knowledgeable and super profess...


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    The service department at Fletcher Jones Audi is the best I've dealt with in all my years. Adam Hosko is friendly, knowledgeable and super professional. My A4 looked perfect after the great exterior detail job done by Adam's crew. Everything was done quickly and I was on my way in no time. I would recommend this service department to anyone I know. I bought my A4 from Brandon Dunne here and couldn't be more pleased with the way I've been treated. Thanks Fletcher Jones Audi.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?

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  • Nice experience at FJ Audi

    I contacted FJ regarding a preowned vehicle and they replied quickly and providing all the info I requested. My office is downtown and I arranged ...

    Dealer Response

    Hi Nicola, I'm glad to hear you had a positive experience with Lainie. I'm sorry our selection of vehicles fell short of meeting your expectations...


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    I contacted FJ regarding a preowned vehicle and they replied quickly and providing all the info I requested. My office is downtown and I arranged a visit through email. I was taken care of by a young lady, Lainie, very professional and she knew about cars! She showed me several vehicles and even when I didn't buy a car it was a good experience, and I recommend this dealership. They followed up via email and they were never aggressive with me while I was there.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Nicola, I'm glad to hear you had a positive experience with Lainie. I'm sorry our selection of vehicles fell short of meeting your expectations. Your preferences have been noted in our records, should a vehicle with your requirements become available to us, we will reach out to you. Thank you for the positive review and we look forward to working with you in the near future. Best, Claire Rocco


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  • New Audi Q7 buying experience

    Excellent prompt buying experience, courteous responsive

    Dealer Response

    Thank you for sharing your feedback and congratulations on your Audi Q7! I am pleased to hear that you received excellent and prompt service. We h...


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    Excellent prompt buying experience, courteous responsive

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your feedback and congratulations on your Audi Q7! I am pleased to hear that you received excellent and prompt service. We hope you are loving your drive and are here to assist if we can be of any further assistance. -Heather Lewis, Client Care Manager


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  • My experience was stellar

    I was treated like royalty throughout the whole process. Professional and straightforward all the way.


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    I was treated like royalty throughout the whole process. Professional and straightforward all the way.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Fletcher Jones Audi

    Fletcher Jones was most helpful: 1) Tim Mettille, the Audi care coordinator, was his usual super self; 2) the new service facility is superb; 3) t...

    Dealer Response

    Hello, We are thrilled to hear that we continue to exceed your expectations in every way. We appreciate your positive review and your loyalty! Be...


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    Fletcher Jones was most helpful: 1) Tim Mettille, the Audi care coordinator, was his usual super self; 2) the new service facility is superb; 3) the repair work was done completely and expeditiously; 4) the loaner cars were perfect. I have been and continue to be very happy with FJ in all ways.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, We are thrilled to hear that we continue to exceed your expectations in every way. We appreciate your positive review and your loyalty! Best, Claire Rocco


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  • Buyer

    The buying experience at FJ was great. They were very patient as I compared options, and searched for (and found) the exact vehicle I wanted. Th...

    Dealer Response

    Hi Mike, Congratulations on the purchase of your new vehicle! I am happy to hear that our staff was able to assist in finding the car of your dre...


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    The buying experience at FJ was great. They were very patient as I compared options, and searched for (and found) the exact vehicle I wanted. The entire staff was very professional and a pleasure to work with!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Mike, Congratulations on the purchase of your new vehicle! I am happy to hear that our staff was able to assist in finding the car of your dreams! We know there are many choices out there and we appreciate your trust in Fletcher Jones and hope that you will recommend us to all your family and friends. Kind regards, Claire Rocco Guest Experience Advisor (312)628-4414


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  • Fast, efficient...
    November 1, 2016

    This was just a recall service so not much to report. Everything went smoothly. Enjoyed the loaner. Thank you and have a good day. Lee

    Fletcher Jones Audi

    Hi Lee. Glad to hear your service experience went smoothly. We appreciate your positive review!


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    This was just a recall service so not much to report. Everything went smoothly. Enjoyed the loaner. Thank you and have a good day. Lee

    Does recommend this dealer
    Came in for service or repair
    Fletcher Jones Audi

    Hi Lee. Glad to hear your service experience went smoothly. We appreciate your positive review!


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  • Retired gal Midge

    Came in for the yearly oil change checkup. Always drove a Saab in past but they went bankrupt so this is my first Audi. First, Dave my service as...


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    Came in for the yearly oil change checkup. Always drove a Saab in past but they went bankrupt so this is my first Audi. First, Dave my service associate was professional, discussed some issues and came right over to give me an update as to how many more minutes and test results. I felt he was outstanding and the new service center is clean, comfortable and the actual service to the car completed quickly, efficiently with no nonsense! Love my Audi but might get a SUV - next. Getting the car back washed makes you feel like you just got a new car!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Customer

    Tim mettile is the best!! Always takes amazing care of me and gets my car in fast! Manny is great too!!


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    Tim mettile is the best!! Always takes amazing care of me and gets my car in fast! Manny is great too!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • It was perfect customer service
    October 28, 2016

    It was perfect customer service: fast, responsive, reliable and personalized. Every person I dealt with-- from the scheduler to the car valet trea...

    Fletcher Jones Audi

    Hi Steven. Tony was your service consultant and we¿¿¿re happy that you had the VIP experience! Thank you for the positive review!


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    It was perfect customer service: fast, responsive, reliable and personalized. Every person I dealt with-- from the scheduler to the car valet treated me like I was a VIP!

    Does recommend this dealer
    Came in for service or repair
    Fletcher Jones Audi

    Hi Steven. Tony was your service consultant and we¿¿¿re happy that you had the VIP experience! Thank you for the positive review!


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