Thank you. Your email has been sent to the dealer.

Share 
Sales 9:00 AM - 6:00 PM
Service 7:30 AM - 6:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 AM - 6:00 PM
Sun Closed
Mon 6:30 AM - 8:00 PM
Tue 6:30 AM - 8:00 PM
Wed 6:30 AM - 8:00 PM
Thu 6:30 AM - 8:00 PM
Fri 6:30 AM - 8:00 PM
Sat 7:30 AM - 6:00 PM
Sun Closed
{{currentIndex + 1}} of 12 Video

Reviews

4.8
330 lifetime reviews. Includes reviews of Fletcher Jones VW from DealerRater.com
  • Easy in and out service
    April 10, 2017

    I was able to schedule a service appointment only a couple of days before I needed to have the car back. Service was quick - less than two hours. ...

    Fletcher Jones Volkswagen

    Thank you for sharing your feedback with us. We are very fortunate to have an impressive team with Adam and everyone else and are pleased to hear ...


    Show Full Review

    I was able to schedule a service appointment only a couple of days before I needed to have the car back. Service was quick - less than two hours. Car looked great when I got it back, it had been cleaned inside and out. Our service tech Adam was friendly and professional.

    Does recommend this dealer
    Came in for service or repair
    Fletcher Jones Volkswagen

    Thank you for sharing your feedback with us. We are very fortunate to have an impressive team with Adam and everyone else and are pleased to hear that you received exceptional service. If we can be of any further assistance, please do not hesitate to reach out. Patrick Law General Manager


    Hide Full Review
  • Inconsiderate lack of communication

    We had a verbal agreement for a car & price on the phone in the afternoon of day one, with an appointment made for the following day at 12:30. I ...

    Dealer Response

    Dear JP, Thank you for reaching out regarding your recent sales experience with us at Fletcher Jones VW Chicago. I am unable to locate you in our ...


    Show Full Review

    We had a verbal agreement for a car & price on the phone in the afternoon of day one, with an appointment made for the following day at 12:30. I travel to the dealer for my appointment and the car is sold. Okay, that's fine because I did not put down a deposit. My problem is that they did not call or email me to tell me that the car had been sold. I took public transportation there because I intended to drive my new car home, so this was a major inconvenience and waste of my time. In the future, I will not deal with Fletcher Jones Chicago.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Dear JP, Thank you for reaching out regarding your recent sales experience with us at Fletcher Jones VW Chicago. I am unable to locate you in our records and would welcome the opportunity to discuss your concerns. Please feel free to contact me directly at (312) 628-4413. I look forward to hearing from you. Kind regards, Melissa Ham Guest Care Representative VW Chicago (312) 628-4413


    Hide Full Review
  • New Tiguan Lease
    October 30, 2016

    Great car, great service, very professional, swift and organized. I would recommend This dealership because they are very service oriented! They ...


    Show Full Review

    Great car, great service, very professional, swift and organized. I would recommend This dealership because they are very service oriented! They give you the idea they appreciate your business!

    Does recommend this dealer

    Hide Full Review
Read All Reviews

Service & Repair

About Our Dealership

Dealer on Cars.com since August 2010

We're Chicago's premier Volkswagen dealer, making sure every person either buying their new vehicle with us or just visiting, walks back out onto Clark street with a smile. We're located in the beautiful Gold Coast neighborhood, one block south of Clark and Division.

Driving here? Please, be sure to use our free parking facility! It's located directly across the street from our Volkswagen showroom in our Mercedes-Benz facility. Feel free to call any time with any questions you may have, we look forward to hearing from you!

""Right on Clark Street!""