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Reviews

Average Ratings

4.8
329 lifetime reviews. Includes reviews of Fletcher Jones VW from DealerRater.com
  • Inconsiderate lack of communication

    We had a verbal agreement for a car & price on the phone in the afternoon of day one, with an appointment made for the following day at 12:30. I ...

    Dealer Response

    Dear JP, Thank you for reaching out regarding your recent sales experience with us at Fletcher Jones VW Chicago. I am unable to locate you in our ...


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    We had a verbal agreement for a car & price on the phone in the afternoon of day one, with an appointment made for the following day at 12:30. I travel to the dealer for my appointment and the car is sold. Okay, that's fine because I did not put down a deposit. My problem is that they did not call or email me to tell me that the car had been sold. I took public transportation there because I intended to drive my new car home, so this was a major inconvenience and waste of my time. In the future, I will not deal with Fletcher Jones Chicago.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Dear JP, Thank you for reaching out regarding your recent sales experience with us at Fletcher Jones VW Chicago. I am unable to locate you in our records and would welcome the opportunity to discuss your concerns. Please feel free to contact me directly at (312) 628-4413. I look forward to hearing from you. Kind regards, Melissa Ham Guest Care Representative VW Chicago (312) 628-4413


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  • New Tiguan Lease
    October 30, 2016

    Great car, great service, very professional, swift and organized. I would recommend This dealership because they are very service oriented! They ...


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    Great car, great service, very professional, swift and organized. I would recommend This dealership because they are very service oriented! They give you the idea they appreciate your business!

    Does recommend this dealer

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  • Continued excellent service.

    Keep coming back because I trust the quality of service and feel totally taken care of by the staff. Nice to have JoAnn there. Thanks again.

    Dealer Response

    Dear Olga, Thank you for being such a valued guest, and for taking the time to share your feedback. We look forward to working with you for years ...


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    Keep coming back because I trust the quality of service and feel totally taken care of by the staff. Nice to have JoAnn there. Thanks again.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear Olga, Thank you for being such a valued guest, and for taking the time to share your feedback. We look forward to working with you for years to come, and happy to have you as part of the Fletcher Jones family. Warm wishes, Kimberlee Camargo Guest Relations Manager 949718-6532


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  • Efficient service

    Service rep bent over backwards to accommodate me, even though I dropped in w/o an appointment. Good job.

    Dealer Response

    We are thrilled to hear of your recent visit in our service department, and happy to know we exceeded your expectations. We look forward to workin...


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    Service rep bent over backwards to accommodate me, even though I dropped in w/o an appointment. Good job.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are thrilled to hear of your recent visit in our service department, and happy to know we exceeded your expectations. We look forward to working with you, and hope that you will recommend us to all of your family and friends. Kind regards, Kimberlee Camargo Guest Experience Manager 949-718-6532


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  • Great service!
    October 22, 2016

    Joanna had great customer service! She explained everything to me regarding my service and gave me a fair estimate time on when my car would be re...


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    Joanna had great customer service! She explained everything to me regarding my service and gave me a fair estimate time on when my car would be ready. She was nice and helpful. Thanks Joanna!

    Does recommend this dealer
    Came in for service or repair

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  • Great Service
    October 20, 2016

    The people in the service department were very helpful and friendly. Robert was awesome. I will definitely return the next time my car is due for...


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    The people in the service department were very helpful and friendly. Robert was awesome. I will definitely return the next time my car is due for service.

    Does recommend this dealer
    Came in for service or repair

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  • Maintance time
    October 15, 2016

    Fletcher Jones is always a pleasure to visit! They always make me feel welcome. I would recommend this dealership to anyone. They are always war...


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    Fletcher Jones is always a pleasure to visit! They always make me feel welcome. I would recommend this dealership to anyone. They are always warm welcoming.

    Does recommend this dealer
    Came in for service or repair

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  • Terrible service and rude attitude
    October 14, 2016

    Absolutely terrible service, rude and unprofessional. I was told that my car was under warranty and they would fill up the Ad blue for no charge. ...

    Fletcher Jones Volkswagen

    Dear Carl, I am unable to locate you in our records but would welcome the opportunity to discuss your concerns. Please feel free to call me d...


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    Absolutely terrible service, rude and unprofessional. I was told that my car was under warranty and they would fill up the Ad blue for no charge. Get a call next day saying that does not include the cost of the Ad blue. Then the services manager calls me and is rude and kept interrupting me telling me that I was wrong and was not being treated unfairly and hung up on me. I'm going to pick up my car and get it fixed somewhere else even if it costs more. This is not the service I have come to expect from VW and would highly recommend anyone looking to get their car fixed here, to go to another dealer to not be disappointed and treated badly. Very disappointing.

    Does not recommend this dealer
    Came in for service or repair
    Fletcher Jones Volkswagen

    Dear Carl, I am unable to locate you in our records but would welcome the opportunity to discuss your concerns. Please feel free to call me directly (312) 628-4413 Kind regards, Melissa Ham Guest Care Representative Fletcher Jones VW Chicago


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  • Terrible service and abysmal attitude

    Absolutely terrible service, rude and unprofessional. I was told that my car was under warranty and they would fill up the Ad blue for no charge. ...


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    Absolutely terrible service, rude and unprofessional. I was told that my car was under warranty and they would fill up the Ad blue for no charge. Get a call next day saying that does not include the cost of the Ad blue. Then the services manager calls me and is rude and kept interrupting me telling me that I was wrong and was not being treated unfairly and hung up on me. I'm going to pick up my car and get it fixed somewhere else even if it costs more. This is not the service I have come to expect from VW and would highly recommend anyone looking to get their car fixed here, to go to another dealer to not be disappointed and treated badly. Very disappointing.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Experience, Excellent Sales Team
    October 12, 2016

    Professional atmosphere, honest approach, quality vehicles. I had the pleasure to work with Matt Schoenke, Hysen Alickolli, and Danny Turcinovic ...


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    Professional atmosphere, honest approach, quality vehicles. I had the pleasure to work with Matt Schoenke, Hysen Alickolli, and Danny Turcinovic who ensured all was taken care of. Knowledgeable staff. Overall excellent experience in purchasing a vehicle. I look forward to working with them again on future deals.

    Does recommend this dealer

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