Reviews

Average Ratings

4.8
354 lifetime reviews. Includes reviews of Fletcher Jones VW from DealerRater.com
  • am I invisible
    November 3, 2017

    I visited Fletcher Jones Volkswagen yesterday afternoon with my husband, When we entered there was no one manning the reception desk, so we strol...


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    I visited Fletcher Jones Volkswagen yesterday afternoon with my husband, When we entered there was no one manning the reception desk, so we strolled on to the showroom floor, We examined the Tiguan and the Atlas We got in the front seats and the back We walked all around the showroom, We saw people who appeared to be salesmen and women sitting at desks, no one interacted with us. We decided to give them three more minutes before exiting Three minutes passed and no one acknowledged us We left and went 30 miles away to Jennings VW, where we purchased a 2018 Tiguan.

    Does not recommend this dealer

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  • Nowhere better for service
    November 1, 2017

    I've had experience with lots of dealer service departments and I am so happy I found Fletcher which I have been using exclusively for a number of...

    Fletcher Jones Volkswagen

    Hi Cherylt, Thank you for sharing your service feedback with us! We are pleased to hear that Robert was great to work with and was able to earn y...


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    I've had experience with lots of dealer service departments and I am so happy I found Fletcher which I have been using exclusively for a number of years. They are honest and won't waste your time. You never worry about them ripping you off and in fact, they do the little things gratis which is greatly appreciated. Their waiting room is comfortable with lots of amenities. The employees are always top notch and friendly. Their team is outstanding.

    Does recommend this dealer
    Came in for service or repair
    Fletcher Jones Volkswagen

    Hi Cherylt, Thank you for sharing your service feedback with us! We are pleased to hear that Robert was great to work with and was able to earn your 5-star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future!


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  • Fantastic car buying experience with Jovanny and all
    October 21, 2017

    I had requested information about a golf gti I had seen online and Jovanny called me right away to schedule a test drive. When I got there the car...

    Fletcher Jones Volkswagen

    Hello, Congratulations on your new Volkswagen! Thank you for sharing your feedback with us and I am so happy to hear that you were provided the Fl...


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    I had requested information about a golf gti I had seen online and Jovanny called me right away to schedule a test drive. When I got there the car was ready and we were off. Jovanny was very informative and was great to chat with. Once we got to the dealership there was never any pressure on me to make a purchase that day which is rare of most dealers. Once I decided to purchase the team made every effort to make my wait pleasant. Dexter took over for Jovanny and the lady processing everything, Reluca I believe, was super nice and organized. Fantastic experience that I hope will continue on my first service appointment!

    Does recommend this dealer
    Fletcher Jones Volkswagen

    Hello, Congratulations on your new Volkswagen! Thank you for sharing your feedback with us and I am so happy to hear that you were provided the Fletcher Jones Difference with both Jovanny and Dexter. We absolutely look forward to seeing you again soon, in the meantime, please don't hesitate to contact us should any future questions arise! - Patrick Law, General Manager.


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  • Helpful, courteous sales department.
    October 20, 2017

    I've been a repeat customer of Fletcher Jones for many years, both for sales and service. Joanna and Raphael went out of their way to help make o...

    Fletcher Jones Volkswagen

    Hi Ldjd, Thank you for leaving your feedback and thank you for your loyalty here at Fletcher Jones Volkswagen! We are pleased to hear that both Jo...


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    I've been a repeat customer of Fletcher Jones for many years, both for sales and service. Joanna and Raphael went out of their way to help make our purchase possible as well as having it completed in our hurried time-frame. They are both extremely knowledgeable and a pleasure to do business with.

    Does recommend this dealer
    Fletcher Jones Volkswagen

    Hi Ldjd, Thank you for leaving your feedback and thank you for your loyalty here at Fletcher Jones Volkswagen! We are pleased to hear that both Joanna as well as Raphael went above and beyond to eared your 5-star review! If you have any questions, please feel free to reach out to us at anytime! - Patrick Law, General Manager.


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  • Great
    October 15, 2017

    Great overall experience. Everything was quick, the service guys were great to deal with as well as the assistants. I liked that I was told was m...

    Fletcher Jones Volkswagen

    Hi Xroman27, Thank you for leaving your feedback! We are pleased to hear that Servando was able to provide you the Fletcher Jones Difference. We l...


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    Great overall experience. Everything was quick, the service guys were great to deal with as well as the assistants. I liked that I was told was my car was needing for upcoming service.

    Does recommend this dealer
    Came in for service or repair
    Fletcher Jones Volkswagen

    Hi Xroman27, Thank you for leaving your feedback! We are pleased to hear that Servando was able to provide you the Fletcher Jones Difference. We love to hear that our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are always here to help! - Patrick Law, General Manager.


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  • Dependable as usual
    September 28, 2017

    I have never taken my car to any other dealership for the few years I've owned it because I trust this service center specifically (Robert N.) to...

    Fletcher Jones Volkswagen

    Hi Temppass1, Thank you for sharing your service feedback with us! I am pleased to hear that Robert was great to work with and was able to earn yo...


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    I have never taken my car to any other dealership for the few years I've owned it because I trust this service center specifically (Robert N.) to do a great job in a timely matter or make it right if not. I recommend coming here for vehicle service needs.

    Does recommend this dealer
    Came in for service or repair
    Fletcher Jones Volkswagen

    Hi Temppass1, Thank you for sharing your service feedback with us! I am pleased to hear that Robert was great to work with and was able to earn your 5 star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future!


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  • Good service
    September 25, 2017

    Heberto kept in contact with me every step of the way. I had to get some warranty items fixed. There were some non-warranty items on the list to...


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    Heberto kept in contact with me every step of the way. I had to get some warranty items fixed. There were some non-warranty items on the list to but I declined to get those fixed and there was no further pressure to get the non-warranty items fixed. I appreciated being treated like a customer who mattered. thank you!

    Does recommend this dealer
    Came in for service or repair

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  • Great experience
    September 17, 2017

    Great experience from the time I dropped my vehicle off till I was notified it was ready for pick up. Thank you to everyone at Fletcher Jones.

    Fletcher Jones Volkswagen

    Hi Cridcar, Thank you for leaving us your detailed feedback! We're pleased to hear our team was able to provide you the best experience possible. ...


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    Great experience from the time I dropped my vehicle off till I was notified it was ready for pick up. Thank you to everyone at Fletcher Jones.

    Does recommend this dealer
    Came in for service or repair
    Fletcher Jones Volkswagen

    Hi Cridcar, Thank you for leaving us your detailed feedback! We're pleased to hear our team was able to provide you the best experience possible. We're also happy to hear that you had a positive experience from start to finish! If any questions arise, please don't hesitate to contact us. We are here to help and look forward to assisting you in the future!


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  • Golf oil change
    September 12, 2017

    Once again Fletcher Jones' service team took great care of me. Adam was my advisor and he did a great job. The car was returned in the time they s...

    Fletcher Jones Volkswagen

    Hi BillsVW, Thank you for sharing your service feedback with us! We're pleased to hear that Adam was great to work with and was able to earn your ...


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    Once again Fletcher Jones' service team took great care of me. Adam was my advisor and he did a great job. The car was returned in the time they said it would be. It was also cleaned both inside and out. All any customer wants is good communication with any service call. Adam did a fantastic job.

    Does recommend this dealer
    Fletcher Jones Volkswagen

    Hi BillsVW, Thank you for sharing your service feedback with us! We're pleased to hear that Adam was great to work with and was able to earn your 5-star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future!


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  • In and out
    September 1, 2017

    Dropped off at 10:00 and picked up at 13;30 Excellent timing! Everything completed as promised I would have expected this to get everything co...

    Fletcher Jones Volkswagen

    Thank you for your 5-star review! We're happy to hear that our Service Team took care of you and was able to expedite your service time. Please le...


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    Dropped off at 10:00 and picked up at 13;30 Excellent timing! Everything completed as promised I would have expected this to get everything completed that evening .. I received a text message from Robert to contact him please when I get ready to pick up, Fantastic!

    Does recommend this dealer
    Came in for service or repair
    Fletcher Jones Volkswagen

    Thank you for your 5-star review! We're happy to hear that our Service Team took care of you and was able to expedite your service time. Please let us know if we can assist you further. - Patrick Law, General Manager


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