Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.8
330 lifetime reviews. Includes reviews of Fletcher Jones VW from DealerRater.com
  • Easy in and out service
    April 10, 2017

    I was able to schedule a service appointment only a couple of days before I needed to have the car back. Service was quick - less than two hours. ...

    Fletcher Jones Volkswagen

    Thank you for sharing your feedback with us. We are very fortunate to have an impressive team with Adam and everyone else and are pleased to hear ...


    Show Full Review

    I was able to schedule a service appointment only a couple of days before I needed to have the car back. Service was quick - less than two hours. Car looked great when I got it back, it had been cleaned inside and out. Our service tech Adam was friendly and professional.

    Does recommend this dealer
    Came in for service or repair
    Fletcher Jones Volkswagen

    Thank you for sharing your feedback with us. We are very fortunate to have an impressive team with Adam and everyone else and are pleased to hear that you received exceptional service. If we can be of any further assistance, please do not hesitate to reach out. Patrick Law General Manager


    Hide Full Review
  • Inconsiderate lack of communication

    We had a verbal agreement for a car & price on the phone in the afternoon of day one, with an appointment made for the following day at 12:30. I ...

    Dealer Response

    Dear JP, Thank you for reaching out regarding your recent sales experience with us at Fletcher Jones VW Chicago. I am unable to locate you in our ...


    Show Full Review

    We had a verbal agreement for a car & price on the phone in the afternoon of day one, with an appointment made for the following day at 12:30. I travel to the dealer for my appointment and the car is sold. Okay, that's fine because I did not put down a deposit. My problem is that they did not call or email me to tell me that the car had been sold. I took public transportation there because I intended to drive my new car home, so this was a major inconvenience and waste of my time. In the future, I will not deal with Fletcher Jones Chicago.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Dear JP, Thank you for reaching out regarding your recent sales experience with us at Fletcher Jones VW Chicago. I am unable to locate you in our records and would welcome the opportunity to discuss your concerns. Please feel free to contact me directly at (312) 628-4413. I look forward to hearing from you. Kind regards, Melissa Ham Guest Care Representative VW Chicago (312) 628-4413


    Hide Full Review
  • New Tiguan Lease
    October 30, 2016

    Great car, great service, very professional, swift and organized. I would recommend This dealership because they are very service oriented! They ...


    Show Full Review

    Great car, great service, very professional, swift and organized. I would recommend This dealership because they are very service oriented! They give you the idea they appreciate your business!

    Does recommend this dealer

    Hide Full Review
  • Continued excellent service.

    Keep coming back because I trust the quality of service and feel totally taken care of by the staff. Nice to have JoAnn there. Thanks again.

    Dealer Response

    Dear Olga, Thank you for being such a valued guest, and for taking the time to share your feedback. We look forward to working with you for years ...


    Show Full Review

    Keep coming back because I trust the quality of service and feel totally taken care of by the staff. Nice to have JoAnn there. Thanks again.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear Olga, Thank you for being such a valued guest, and for taking the time to share your feedback. We look forward to working with you for years to come, and happy to have you as part of the Fletcher Jones family. Warm wishes, Kimberlee Camargo Guest Relations Manager 949718-6532


    Hide Full Review
  • Efficient service

    Service rep bent over backwards to accommodate me, even though I dropped in w/o an appointment. Good job.

    Dealer Response

    We are thrilled to hear of your recent visit in our service department, and happy to know we exceeded your expectations. We look forward to workin...


    Show Full Review

    Service rep bent over backwards to accommodate me, even though I dropped in w/o an appointment. Good job.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are thrilled to hear of your recent visit in our service department, and happy to know we exceeded your expectations. We look forward to working with you, and hope that you will recommend us to all of your family and friends. Kind regards, Kimberlee Camargo Guest Experience Manager 949-718-6532


    Hide Full Review
  • Great service!
    October 22, 2016

    Joanna had great customer service! She explained everything to me regarding my service and gave me a fair estimate time on when my car would be re...


    Show Full Review

    Joanna had great customer service! She explained everything to me regarding my service and gave me a fair estimate time on when my car would be ready. She was nice and helpful. Thanks Joanna!

    Does recommend this dealer
    Came in for service or repair

    Hide Full Review
  • Great Service
    October 20, 2016

    The people in the service department were very helpful and friendly. Robert was awesome. I will definitely return the next time my car is due for...


    Show Full Review

    The people in the service department were very helpful and friendly. Robert was awesome. I will definitely return the next time my car is due for service.

    Does recommend this dealer
    Came in for service or repair

    Hide Full Review
  • Maintance time
    October 15, 2016

    Fletcher Jones is always a pleasure to visit! They always make me feel welcome. I would recommend this dealership to anyone. They are always war...


    Show Full Review

    Fletcher Jones is always a pleasure to visit! They always make me feel welcome. I would recommend this dealership to anyone. They are always warm welcoming.

    Does recommend this dealer
    Came in for service or repair

    Hide Full Review
  • Terrible service and rude attitude
    October 14, 2016

    Absolutely terrible service, rude and unprofessional. I was told that my car was under warranty and they would fill up the Ad blue for no charge. ...

    Fletcher Jones Volkswagen

    Dear Carl, I am unable to locate you in our records but would welcome the opportunity to discuss your concerns. Please feel free to call me d...


    Show Full Review

    Absolutely terrible service, rude and unprofessional. I was told that my car was under warranty and they would fill up the Ad blue for no charge. Get a call next day saying that does not include the cost of the Ad blue. Then the services manager calls me and is rude and kept interrupting me telling me that I was wrong and was not being treated unfairly and hung up on me. I'm going to pick up my car and get it fixed somewhere else even if it costs more. This is not the service I have come to expect from VW and would highly recommend anyone looking to get their car fixed here, to go to another dealer to not be disappointed and treated badly. Very disappointing.

    Does not recommend this dealer
    Came in for service or repair
    Fletcher Jones Volkswagen

    Dear Carl, I am unable to locate you in our records but would welcome the opportunity to discuss your concerns. Please feel free to call me directly (312) 628-4413 Kind regards, Melissa Ham Guest Care Representative Fletcher Jones VW Chicago


    Hide Full Review
  • Terrible service and abysmal attitude

    Absolutely terrible service, rude and unprofessional. I was told that my car was under warranty and they would fill up the Ad blue for no charge. ...


    Show Full Review

    Absolutely terrible service, rude and unprofessional. I was told that my car was under warranty and they would fill up the Ad blue for no charge. Get a call next day saying that does not include the cost of the Ad blue. Then the services manager calls me and is rude and kept interrupting me telling me that I was wrong and was not being treated unfairly and hung up on me. I'm going to pick up my car and get it fixed somewhere else even if it costs more. This is not the service I have come to expect from VW and would highly recommend anyone looking to get their car fixed here, to go to another dealer to not be disappointed and treated badly. Very disappointing.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review