Volkswagen of Downtown Chicago

Reviews

Average Ratings

4.6
110 lifetime reviews.
  • Avoid at all cost - Disgrace to VW name

    The sales manager, Raphael Ferrer, at this dealer should not be allowed to work with members of the public. We could not agree on a trade-in value...


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    The sales manager, Raphael Ferrer, at this dealer should not be allowed to work with members of the public. We could not agree on a trade-in value for me car and he got visually upset at me. Upon asking me: "do we have a deal or not" , I said no and at this he tore up my credit application and his trade-in document and stormed out of the sales person's office shaking his head. I am a die-hard VW fan and this sort of thing hurts the brand image. Be VERY aware of there discounts on offer. They recover this by offering poor trade-in values as I have experienced. I would not recommend this dealer to any one. It is by far the worst dealer experience I have ever had over the last 20 years of VW and BMW ownership.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Out-of-state Purchase Made Easy

    My salesperson Karen was extremely helpful from start to finish, as were the managers Raphael and Rubin. I live in TN, and flew to Chicago to pic...


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    My salesperson Karen was extremely helpful from start to finish, as were the managers Raphael and Rubin. I live in TN, and flew to Chicago to pick up the car. Karen even picked me up from the airport. Even though I was a little tired from the flight, I didn't feel pressured into anything, and knew what the pricing details were going to be ahead of time, which is a relief, especially when investing in a plane ticket. I just finished driving back home, and am excited to have been able to deal with FJVW, and look forward to driving my VW for many years. I only give the facilities a 4 because they were limited in their refreshment offerings, and had no snacks. Other VW dealerships that I've visited have had a pretty wide assortment of drinks and snacks.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Inconsiderate lack of communication

    We had a verbal agreement for a car & price on the phone in the afternoon of day one, with an appointment made for the following day at 12:30. I ...

    Dealer Response

    Dear JP, Thank you for reaching out regarding your recent sales experience with us at Fletcher Jones VW Chicago. I am unable to locate you in our ...


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    We had a verbal agreement for a car & price on the phone in the afternoon of day one, with an appointment made for the following day at 12:30. I travel to the dealer for my appointment and the car is sold. Okay, that's fine because I did not put down a deposit. My problem is that they did not call or email me to tell me that the car had been sold. I took public transportation there because I intended to drive my new car home, so this was a major inconvenience and waste of my time. In the future, I will not deal with Fletcher Jones Chicago.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Dear JP, Thank you for reaching out regarding your recent sales experience with us at Fletcher Jones VW Chicago. I am unable to locate you in our records and would welcome the opportunity to discuss your concerns. Please feel free to contact me directly at (312) 628-4413. I look forward to hearing from you. Kind regards, Melissa Ham Guest Care Representative VW Chicago (312) 628-4413


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  • Continued excellent service.

    Keep coming back because I trust the quality of service and feel totally taken care of by the staff. Nice to have JoAnn there. Thanks again.

    Dealer Response

    Dear Olga, Thank you for being such a valued guest, and for taking the time to share your feedback. We look forward to working with you for years ...


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    Keep coming back because I trust the quality of service and feel totally taken care of by the staff. Nice to have JoAnn there. Thanks again.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Dear Olga, Thank you for being such a valued guest, and for taking the time to share your feedback. We look forward to working with you for years to come, and happy to have you as part of the Fletcher Jones family. Warm wishes, Kimberlee Camargo Guest Relations Manager 949718-6532


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  • Efficient service

    Service rep bent over backwards to accommodate me, even though I dropped in w/o an appointment. Good job.

    Dealer Response

    We are thrilled to hear of your recent visit in our service department, and happy to know we exceeded your expectations. We look forward to workin...


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    Service rep bent over backwards to accommodate me, even though I dropped in w/o an appointment. Good job.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We are thrilled to hear of your recent visit in our service department, and happy to know we exceeded your expectations. We look forward to working with you, and hope that you will recommend us to all of your family and friends. Kind regards, Kimberlee Camargo Guest Experience Manager 949-718-6532


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  • Terrible service and abysmal attitude

    Absolutely terrible service, rude and unprofessional. I was told that my car was under warranty and they would fill up the Ad blue for no charge. ...


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    Absolutely terrible service, rude and unprofessional. I was told that my car was under warranty and they would fill up the Ad blue for no charge. Get a call next day saying that does not include the cost of the Ad blue. Then the services manager calls me and is rude and kept interrupting me telling me that I was wrong and was not being treated unfairly and hung up on me. I'm going to pick up my car and get it fixed somewhere else even if it costs more. This is not the service I have come to expect from VW and would highly recommend anyone looking to get their car fixed here, to go to another dealer to not be disappointed and treated badly. Very disappointing.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great experience, I recommend this dealer

    Professional atmosphere, honest approach, quality vehicles. I had the pleasure to work with Matt Schoenke, Hysen Alickolli, and Danny Turcinovic ...

    Dealer Response

    Dear Billie, We truly value your feedback and thrilled we met your needs with our vehicle selection and service from Matt. We strive to provide al...


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    Professional atmosphere, honest approach, quality vehicles. I had the pleasure to work with Matt Schoenke, Hysen Alickolli, and Danny Turcinovic who ensured all was taken care of. Knowledgeable staff. Overall excellent experience in purchasing a vehicle. I look forward to working with them again on future deals.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Dear Billie, We truly value your feedback and thrilled we met your needs with our vehicle selection and service from Matt. We strive to provide all of our guests with a world class experience. Welcome to the Fletcher Jones family, we look forward to working with you for many years to come. Congratulations on the purchase of your New Volkswagen! Best wishes, Kimberlee Camargo Guest Experience Manager 949-718-6532


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  • Car service

    Very professional great service and always ready to help Every time I bring it in for service my car feel it like brand new Thank you Adam for yo...


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    Very professional great service and always ready to help Every time I bring it in for service my car feel it like brand new Thank you Adam for your Special attention

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great service, on time as promised!

    Attention on arrival and follow up on service provided


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    Attention on arrival and follow up on service provided

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Fjvw is the best!!!!

    Great customer service prompt service and very detail diagnostic report


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    Great customer service prompt service and very detail diagnostic report

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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