[{"id":110981,"firstName":"David","lastName":"Williams","titleText":"Sales Professional","shortBioText":"What Inspires Me: Selling Cars\r\n Place I'd Love to Visit: Hawaii\r\n Guilty Pleasure: Good Coffee\r\n\r\n Favorite Food: Deep Dish Pizza\r\n Favorite Movie: Hoosiers\r\n Favorite Sports Team: Miami Heat","emailTxt":"09placeholder@capitolauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/users/scottdealerrater/eabc70b0-5964-4899-b1d6-3d962548c8c9.jpg","drDealerId":31354,"certifiedEmployee":false},{"id":63618,"personPtyId":39135139,"firstName":"Charley","lastName":"Engelfried","titleText":"Customer Relations Manage","shortBioText":"Nickname: C Fed\r\nWhat Inspires Me: My Children\r\nPlace I would love to visit: Italy\r\n\r\nMy Favorites\r\nSong: Going to California\r\nVacation Spot: Disneyland\r\nSports Da Bears","emailTxt":"cengelfried@capitolauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/users/scottdealerrater/f1e0bb5c-e895-4910-b5fb-8484abc167a8.jpg","drDealerId":31354,"certifiedEmployee":false},{"id":494509,"firstName":"Jeff","lastName":"Shutt","titleText":"Internet Sales Manager","emailTxt":"jshutt@capitolauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":31354,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":110967,"firstName":"Todd","lastName":"Casebeer","titleText":"Collision Center Production Coordinator","shortBioText":"What Inspires Me: Helping others and teamwork\r\nPlace I'd love to visit: Africa/Mt. Rushmore\r\nNickname: Kid\r\n\r\n\r\nFavorite Food: Peanut Butter and Jelly Sandwich\r\nFavorite Movie: Same time next year\r\nFavorite Sport: PGA Tour","emailTxt":"9placeholder@capitolauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/users/scottdealerrater/32804cfc-0f58-4e4a-ad7e-33915663ac28.jpg","drDealerId":31354,"certifiedEmployee":false},{"id":110947,"firstName":"Bob","lastName":"Myers","titleText":"CFO Capitol Auto Group","shortBioText":"What Inspires Me: A Little Healthy Competition\r\nHobbies: Riding Harleys and Playing Softball\r\n\r\nFavorite Quote: \"Life is a Journey, Not a Destination\"\r\nFavorite Food: BLT or French Dip\r\nFavorite Movie: It's a Wonderful Life\r\nFavorite Sports Team: OSU Beaver Athletics!","emailTxt":"bmyers@capitolauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/users/scottdealerrater/c47e3713-9396-40a5-9ad8-dccf06c0329c.jpg","drDealerId":31354,"certifiedEmployee":false},{"id":110966,"firstName":"David","lastName":"Gobbel","titleText":"ASM Advisor","shortBioText":"","emailTxt":"8placeholder@capitolauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/users/scottdealerrater/47cc3386-9a0f-4651-8ba9-d9441291bc0a.jpg","drDealerId":31354,"certifiedEmployee":false},{"id":110968,"firstName":"Shawn","lastName":"Lucas","titleText":"GM World Class Technician","shortBioText":"ASE Master Certified\r\nAuto, Truck & Auto Body","emailTxt":"01placeholder@capitolauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/users/scottdealerrater/f3567a8a-7257-4c57-9266-3d5d0b14d36d.jpg","drDealerId":31354,"certifiedEmployee":false}]
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 6:00 PM

Capitol Chevrolet Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 9:00 PM

Sunday

10:00 AM - 7:00 PM

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since August 2010

The secret of our success.

...


It's simple: treat customers right, and they'll come back. Genuine customer service is at the heart of everything we do at Capitol Auto Group. Over the years, we've learned what customers want in a car-buying experience---respect, integrity, and a fair price. That's what sets us apart---and it's what you can count on every time you walk in our doors.
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. And with a new generation joining the business, we will be here to serve you for years to come!

"Your Way on the Parkway!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.0 out of 5 4.0
107 lifetime reviews. Includes reviews of Capitol Chevrolet from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 9, 2018

    Nice....no pressure...willing to work with you place.

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    Not Applicable
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 22, 2018

    I started with Duane Beaty online for availability and to set up an appointment he was very helpful and set everything up so when we arrived our sales... person Kyle Read. Kyle was very polite and helpful providing us with all the information and options available to without making us feel pressured. once we made our decision he moved the process ahead quickly and got our cruze ready while setting us up with our finance person, she was very courteous and helpful explaining all of our warranty options and packages getting all of our paperwork finished and us on our way. i was impressed with the ability to find the vehicle we wanted set everything up with the internet staff so when we arrived everything was ready and available to us, from the time we drove on the lot till we left with our new vehicle was right at two hours.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    September 24, 2018

    The sales staff was excellent in all regards EXCEPT the finance person. He was disrespectful and rude to me and my wife.

    5.0 out of 5
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    Not Applicable
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    5.0 out of 5
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    3.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service... to our guests. Please come see us for any future needs. We apologize for the rudeness in finance and used your comments as training material.

  • 5.0 out of 5
    August 22, 2018

    Jose Cruz did an excellent job in assisting me and I highly recommend him for your car buying experience.

    5.0 out of 5
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    Not Applicable
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 10, 2018

    We walked into this dealership with a car picked out and a 1 year old child. We were met by an intern who was nice but not very knowledgeable. The person... in charge of the intern was a salesmen named Eric Pelleschi. Eric let our intern start the process but didn???t really help him out much... our intern was very slow at entering our data and filled out a few forms wrong which left us sitting and waiting for hours. We told them we had a pre approval from a credit union and asked them not to do any hard pulls on our credit.. they kindly agreed then pulled our credit 4 times! After. Hours go by and we are still waiting for the paperwork to be drawn up Eric asks us to help him and go online and give him a five star rating. After we gave the rating he went on his phone to make sure and pointed out to my husband that his re view wasn???t on there and asked him to enter it again. We sign the paperwork and get out after 5.5 hours with a baby now in meltdown. They only gave us one key fob and they gave us barely enough gas to make it home. When we called and ask about the second key Eric said he would look into it, when my husband asked more questions he said ok thanks when my husband was mid sentence hung up on him. we were going to let it be but the final straw was when they asked us what DMV to send the plates to we told them and they sent them to the wrong one. My husband and I both had to leave work early to meet and sign for the plates and they weren???t even there.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are very sorry to hear about this, i hope it is all good now.

  • 5.0 out of 5
    August 3, 2018

    We worked with Mario and Blake to get a great deal on the car that I wanted. They were transparent and fun to work with. I will come back.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your review! We look forward to seeing you again!

  • 5.0 out of 5
    June 29, 2018

    Fast, friendly and efficient as always! I highly recommend this dealership!

    5.0 out of 5
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    Not Applicable
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    5.0 out of 5
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    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you very much!

  • 5.0 out of 5
    June 28, 2018

    I have bought several new and used vehicles from Cap Chev and today was the best experience ever. They delivered an outstanding price on the vehicle and... the transaction was purely professional. My saleswoman Katrina Irvin, her team leader and the sales manager all were engaged in making this purchase a pleasure. I live over 100 miles away, but the drive was absolutely worthwhile. I highly recommend Cap Chev for both sales and service.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello L.A.R. Thank you for the great review.. Wanted to check in and make sure all is well? If you ever need anything please just give Jeff a call.. H...e will be happy to help! Have a great summer!


    Worked with:
    Jeff Shutt

    Internet Sales Manager

    NOT RATED

  • 3.0 out of 5
    May 2, 2018

    Had my oil changed and the lady ask me if I wanted my truck washed! I said sure, not knowing they were going to clean the inside . Today was cleaning out... some papers and noticed my new camera for the front windshield was missing. Now what do I do! I keep my truck locked at all times.2016

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Linda- Thank you for bringing this to our attention. Someone at our dealership will be reaching out to you shortly to address your concerns. As alw...ays we appreciate your feedback as it helps us to improve our service. Thank you in advance. -Capitol Chevrolet

  • 1.0 out of 5
    April 12, 2018

    I brought my 2014 Camaro in for service and was interested in looking at a new Camaro because the body style and motor had changed. The sales person did... not want to go on a test drive and did not even start the car because she is afraid of test driving performance cars in the rain. A different dealership was more than happy to take me on a test drive. The second they started the new Camaro, I knew I it was coming home with me because it sounds and performs way better than the previous generation. That experience combined with the poor location and lousy freeway access from I-5 south caused me to switch dealerships. This dealership doesn't serve Salem well because it is in a part of town that a lot of us don't visit and it's hard to get to.

    2.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are sorry that your experience was not great, we have taken steps to assure that this will not happen again and we truly appreciate your feedback.

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Capitol Chevrolet

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