Capitol Chevrolet

(3.5) 91 reviews

Dealer on Cars.com since August 2010

Currently in stock!

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Today's Hours

Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 6:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 9:00 PM
Sat 9:00 AM - 9:00 PM
Sun 10:00 AM - 7:00 PM
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 8:00 AM - 3:00 PM
Sun Closed

Reviews

3.5
91 lifetime reviews. Includes reviews of Capitol Chevrolet from DealerRater.com
  • Capitol Chevrolet

    Our experience was very relaxing , there was no pressure at any time. We feel that the entire process of buying a new vehicle at Capitol Chevrolet was... a positive experience. The salesman made the process of buying a vehicle a friendly and smooth experience, so the next time we are in the market for a new vehicle we will shop at Capitol Chevrolet.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Unprofessional, dishonest, horrible customer service

    Never again! So disrespectful! They lied to get us to come in. Made a 5pm appointment with Ben only to be passed off to some other guy. They said they... would secure a truck for us at another dealership, well no one did. Got passed around from one person to another for a week and a half. They kept telling us they were going to secure us what we were looking for, nope, never happed. I asked who our financing was though since they pulled the report for us and they refused to tell me. I was made promises over and over and not one of them could deliver. Not sure that it???s legal for them to withhold our own information from us and admit they are doing so to prevent us from going elsewhere. Needless to say, we went elsewhere and were treated better and with respect. They will never get my business again. I would not reccomend them to anyone.

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    Does not recommend this dealer

  • Excellent Service from David Williams 2017 Escalade

    I just purchased a 2017 Cadillac Escalade from David Williams at Capitol Auto Group in Salem, Oregon. David made the transaction smooth and very profe...ssional yet fun. I defiantly will refer buyers and sellers to David in the future. His transaction team in the finance department are excellent at what they do too!

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    Quality of Repair
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    Overall Experience
    Does recommend this dealer
    Capitol Chevrolet

    Congratulations on your new Escalade Shelley! Thank you so much for the kind words for David, we are all lucky to have him part of the Capitol family!... Please be sure to let anyone of us here at Capitol know if you need anything! Again, thank you and welcome to our Capitol family!


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Service & Repair

Service Reviews

3.5

22 lifetime reviews of the Service Department.
Includes reviews of Capitol Chevrolet from DealerRater.com

  • Horrible Customer Service & Repair

    We took our car in to have the service department take care of recall notice (Service Advisor: Mark Fast) and look at a problem that we had previously... taken it in for. They had our car for 4 months and we received a total of 7 calls giving us updates on the progression of our car. For 3 weeks I saw my car sit outside of the service department and collect snow, then watched it melt off. I was told that I would receive updates every 48 hours by Aaron Trueblood - Service Manager, that also didn't happen. I feel that I was lied to by several service reps. they stated that a GM engineer was out 2-3 times, then we were told he they were out 7 times one week later. We were told that we were getting a rebuilt engine, while they only replaced the shell of the engine and put the original parts back inside. When we dropped the car off for delivery for the repairs it had a full tank of gas. When we finally received our car back they didn't replace the fuel (full tank) there was barely enough gas to to get the car to the gas station; that they used while having the car. They did want to make sure that we replaced all the fuel in the courtesy car that they lent us. We forgot my husband's parking pass in the the courtesy car contacted them to have them put it at the receptionist desk for us to pick up later in the day. Alexandra called us three times and the last conversation was it would be at the desk and they were open till 8pm. We arrived and no one knew anything about our parking pass, and they told us we would have to come back. Due to the frustrations of the entire situation I told them that they would need to find it then and not have us come back. We had asked for Aaron to call us back to talk about the whole situation and still to this day have not received a call back.

    Customer Service
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    Overall Experience
    Does not recommend this dealer
    Came in for service or repair
    Capitol Chevrolet

    Thank you Becky for the insight .. Please feel free to contact our CRM Charley E. @ 503-399-1011 to discuss these concern directly.


  • Service specials are a scam!

    Tried to schedule an oil change and tire rotation through Cadillac.com, website led to Capital service where you inputted year/make/mileage etc. To c...hoose appointment time it says you have to call if within 2-3 days so I scheduled appointment. My wife took car in and they charged TWICE the charge listed on the site. When I called 2 hours after picking up the car they said they would not honor any coupon- even though site still offers "special" (and still shows to "call" for appt.) We also have a Buick and did the same thing with Power just last week, they had no problem with honoring coupon. Buyer beware- they will stick you..

    Customer Service
    Not Applicable
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    Not Applicable
    Friendliness
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    Overall Experience
    Does not recommend this dealer
    Came in for service or repair

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since August 2010

The secret of our success.
It's simple: treat customers right, and they'll come back. Genuine customer service is at the heart of everything we do at Capitol Auto Group. Over the years, we've learned what customers want in a car-buying experience---respect, integrity, and a fair price. That's what sets us apart---and it's what you can count on every time you walk in our doors.
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. And with a new generation joining the business, we will be here to serve you for years to come!

"Your Way on the Parkway!"
Capitol Chevrolet
2855 Maple Ave NE Salem, OR 97301
New (888) 860-9051
Used (877) 264-7807
Service (503) 967-2973
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