Capitol Chevrolet Hours
The secret of our success.
It's simple: treat customers right, and they'll come back. Genuine customer service is at the heart of everything we do at Capitol Auto Group. Over the years, we've learned what customers want in a car-buying experience---respect, integrity, and a fair price. That's what sets us apart---and it's what you can count on every time you walk in our doors.
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. And with a new generation joining the business, we will be here to serve you for years to come!
"Your Way on the Parkway!"
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Nice....no pressure...willing to work with you place.
I started with Duane Beaty online for availability and to set up an appointment he was very helpful and set everything up so when we arrived our sales... person Kyle Read. Kyle was very polite and helpful providing us with all the information and options available to without making us feel pressured. once we made our decision he moved the process ahead quickly and got our cruze ready while setting us up with our finance person, she was very courteous and helpful explaining all of our warranty options and packages getting all of our paperwork finished and us on our way. i was impressed with the ability to find the vehicle we wanted set everything up with the internet staff so when we arrived everything was ready and available to us, from the time we drove on the lot till we left with our new vehicle was right at two hours.
The sales staff was excellent in all regards EXCEPT the finance person. He was disrespectful and rude to me and my wife.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service... to our guests. Please come see us for any future needs. We apologize for the rudeness in finance and used your comments as training material.
Jose Cruz did an excellent job in assisting me and I highly recommend him for your car buying experience.
We walked into this dealership with a car picked out and a 1 year old child. We were met by an intern who was nice but not very knowledgeable. The person... in charge of the intern was a salesmen named Eric Pelleschi. Eric let our intern start the process but didn???t really help him out much... our intern was very slow at entering our data and filled out a few forms wrong which left us sitting and waiting for hours. We told them we had a pre approval from a credit union and asked them not to do any hard pulls on our credit.. they kindly agreed then pulled our credit 4 times! After. Hours go by and we are still waiting for the paperwork to be drawn up Eric asks us to help him and go online and give him a five star rating. After we gave the rating he went on his phone to make sure and pointed out to my husband that his re view wasn???t on there and asked him to enter it again. We sign the paperwork and get out after 5.5 hours with a baby now in meltdown. They only gave us one key fob and they gave us barely enough gas to make it home. When we called and ask about the second key Eric said he would look into it, when my husband asked more questions he said ok thanks when my husband was mid sentence hung up on him. we were going to let it be but the final straw was when they asked us what DMV to send the plates to we told them and they sent them to the wrong one. My husband and I both had to leave work early to meet and sign for the plates and they weren???t even there.
We are very sorry to hear about this, i hope it is all good now.
We worked with Mario and Blake to get a great deal on the car that I wanted. They were transparent and fun to work with. I will come back.
Thank you so much for your review! We look forward to seeing you again!
Fast, friendly and efficient as always! I highly recommend this dealership!
Thank you very much!
I have bought several new and used vehicles from Cap Chev and today was the best experience ever. They delivered an outstanding price on the vehicle and... the transaction was purely professional. My saleswoman Katrina Irvin, her team leader and the sales manager all were engaged in making this purchase a pleasure. I live over 100 miles away, but the drive was absolutely worthwhile. I highly recommend Cap Chev for both sales and service.
Hello L.A.R. Thank you for the great review.. Wanted to check in and make sure all is well? If you ever need anything please just give Jeff a call.. H...e will be happy to help! Have a great summer!
Had my oil changed and the lady ask me if I wanted my truck washed! I said sure, not knowing they were going to clean the inside . Today was cleaning out... some papers and noticed my new camera for the front windshield was missing. Now what do I do! I keep my truck locked at all times.2016
Hi Linda- Thank you for bringing this to our attention. Someone at our dealership will be reaching out to you shortly to address your concerns. As alw...ays we appreciate your feedback as it helps us to improve our service. Thank you in advance. -Capitol Chevrolet
I brought my 2014 Camaro in for service and was interested in looking at a new Camaro because the body style and motor had changed. The sales person did... not want to go on a test drive and did not even start the car because she is afraid of test driving performance cars in the rain. A different dealership was more than happy to take me on a test drive. The second they started the new Camaro, I knew I it was coming home with me because it sounds and performs way better than the previous generation. That experience combined with the poor location and lousy freeway access from I-5 south caused me to switch dealerships. This dealership doesn't serve Salem well because it is in a part of town that a lot of us don't visit and it's hard to get to.
We are sorry that your experience was not great, we have taken steps to assure that this will not happen again and we truly appreciate your feedback.