Capitol Chevrolet Cadillac

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Used 877-264-7807 Email Dealer
Service 888-429-6163

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Reviews

Average Ratings

3.2
78 lifetime reviews. Includes reviews of Capitol Chevrolet Cadillac from DealerRater.com
  • Low pressure fun and feeling at home.
    March 11, 2017

    Gotta tell you, all of my experiences have been great at capitol from sale to service. My wife and I recently lost our 2014 Malibu to a accident a...


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    Gotta tell you, all of my experiences have been great at capitol from sale to service. My wife and I recently lost our 2014 Malibu to a accident and needed to replace it. We weren't sure what exactly we wanted to replace it with, but everyone was very patient with us while we were looking at almost every variety of auto on the lots. We had fun along the way. We finally choose a vehicle at about 7:30 and we were signed car detailed and out the door by 8:10. My wife is not into car shopping or sales experience at all, but she has never once complained about capitol. We could have gone anywhere to purchase our replacement car but capitol is where it's at. Thank you to Toby, David "Digger", and Scott "Mr. Nice guy" for making our experience pleasant, fun, and painless as I know we were probably pretty painful.

    Does recommend this dealer

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  • Horrible Customer Service & Repair
    March 2, 2017

    We took our car in to have the service department take care of recall notice (Service Advisor: Mark Fast) and look at a problem that we had previo...


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    We took our car in to have the service department take care of recall notice (Service Advisor: Mark Fast) and look at a problem that we had previously taken it in for. They had our car for 4 months and we received a total of 7 calls giving us updates on the progression of our car. For 3 weeks I saw my car sit outside of the service department and collect snow, then watched it melt off. I was told that I would receive updates every 48 hours by Aaron Trueblood - Service Manager, that also didn't happen. I feel that I was lied to by several service reps. they stated that a GM engineer was out 2-3 times, then we were told he they were out 7 times one week later. We were told that we were getting a rebuilt engine, while they only replaced the shell of the engine and put the original parts back inside. When we dropped the car off for delivery for the repairs it had a full tank of gas. When we finally received our car back they didn't replace the fuel (full tank) there was barely enough gas to to get the car to the gas station; that they used while having the car. They did want to make sure that we replaced all the fuel in the courtesy car that they lent us. We forgot my husband's parking pass in the the courtesy car contacted them to have them put it at the receptionist desk for us to pick up later in the day. Alexandra called us three times and the last conversation was it would be at the desk and they were open till 8pm. We arrived and no one knew anything about our parking pass, and they told us we would have to come back. Due to the frustrations of the entire situation I told them that they would need to find it then and not have us come back. We had asked for Aaron to call us back to talk about the whole situation and still to this day have not received a call back.

    Does not recommend this dealer
    Came in for service or repair

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  • considering a camaro

    Greg was very help full in making my mind up to even considering a Camaro after driving a dodge challenger FOR A FEW YEARS NOW. He showed me a gra...


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    Greg was very help full in making my mind up to even considering a Camaro after driving a dodge challenger FOR A FEW YEARS NOW. He showed me a gray 2011 ss camaro auto with only 27,000 mi , nice ,but it was not a convertible. I found a black ss convertible in Portland with 31,000 mi still not bad. over all, I want to thank Greg for taking time out to answer all of my questions.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Great customer services

    I couldn't buy the truck I wanted due to my current car loan, I was offered multiple car payment options but none of them were within my budget.,...


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    I couldn't buy the truck I wanted due to my current car loan, I was offered multiple car payment options but none of them were within my budget., but after all they offered really great customer service MINA the sales agent was great., she really cares about the customer.!! I will definitely come back to her to buy a car after I finish paying off my current loan!!!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Great Dealer,Great People
    November 20, 2016

    Mina was lovely,fabulous lady. Sales Mgr and finance Scott. What a pleasure to buy a car from all of you. Thanks alot. Rick Bodle

    Capitol Chevrolet Cadillac

    Thank you Rick for the kind words for Mina! If you should ever need anything please just pick up the phone or stop in, we are here to help! Again ...


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    Mina was lovely,fabulous lady. Sales Mgr and finance Scott. What a pleasure to buy a car from all of you. Thanks alot. Rick Bodle

    Does recommend this dealer
    Capitol Chevrolet Cadillac

    Thank you Rick for the kind words for Mina! If you should ever need anything please just pick up the phone or stop in, we are here to help! Again thank you so much and from our family to yours.. Have a great Thanksgiving!


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  • Pushy & Belittling
    November 11, 2016

    They wanted to seal the deal so bad that they let me drive away with a 60k vehicle and come Tuesday, they wanted it back due to lack of finding f...

    Capitol Chevrolet Cadillac

    We are sorry to hear about this poor experience, would you be able to call our Customer Relations Manager so he can discuss further with you? His ...

    Capitol Chevrolet Cadillac

    M- Thank you for the insight and feedback, your suggestions will be very helpful in making sure something like this won't be repeated to anyone el...


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    They wanted to seal the deal so bad that they let me drive away with a 60k vehicle and come Tuesday, they wanted it back due to lack of finding financing after a assuring me while signing paperwork that our credit and income look good. They ran my credit through the mud because they were scrambling to find financing. Salesmen are pushy and they have like 4 people involved in the deal back and fourth and can't get a straight answer. These people are jerks and not friendly at all, what a shame!!! Jaime is the worst!

    Does not recommend this dealer
    Capitol Chevrolet Cadillac

    We are sorry to hear about this poor experience, would you be able to call our Customer Relations Manager so he can discuss further with you? His name is Charley Engelfried 503-399-1011

    Capitol Chevrolet Cadillac

    M- Thank you for the insight and feedback, your suggestions will be very helpful in making sure something like this won't be repeated to anyone else.. Our CRM Charley E. sent an e-mail with some options to consider, if any of those will work please feel free to contact him for help. Again, thank you for the help.


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  • Service specials are a scam!
    October 28, 2016

    Tried to schedule an oil change and tire rotation through Cadillac.com, website led to Capital service where you inputted year/make/mileage etc. ...


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    Tried to schedule an oil change and tire rotation through Cadillac.com, website led to Capital service where you inputted year/make/mileage etc. To choose appointment time it says you have to call if within 2-3 days so I scheduled appointment. My wife took car in and they charged TWICE the charge listed on the site. When I called 2 hours after picking up the car they said they would not honor any coupon- even though site still offers "special" (and still shows to "call" for appt.) We also have a Buick and did the same thing with Power just last week, they had no problem with honoring coupon. Buyer beware- they will stick you..

    Does not recommend this dealer
    Came in for service or repair

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  • Love this dealership and the people
    July 24, 2016

    David is always a pleasure to work with great personality very friendly works very hard to get you the right deal.We are return customers for that...

    Capitol Chevrolet Cadillac

    Thank you so much for the nice words for David.. Congratulations on your new vehicle, please be sure to let us know if you need anything! Have a g...


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    David is always a pleasure to work with great personality very friendly works very hard to get you the right deal.We are return customers for that reason!

    Does recommend this dealer
    Capitol Chevrolet Cadillac

    Thank you so much for the nice words for David.. Congratulations on your new vehicle, please be sure to let us know if you need anything! Have a great day and enjoy your new vehicle from Capitol..


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  • Resolution to review from 5/12/16.
    May 27, 2016

    I was contacted by a customer service representative from Capital Chevy. If I where rating that one employee there would be 5 stars but the servi...


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    I was contacted by a customer service representative from Capital Chevy. If I where rating that one employee there would be 5 stars but the service department gets no credit or stars. The result of Capital Chevrolet lying to me and charging me for service under warranty was my entire engine being destroyed. I had to have my entire engine replaced at another dealership and fight for it to be covered under warranty. After this Capital Chevrolet did refund me for services done to my engine. If you have issues I would try to contact there customer service Rep. Charley, he seems to genuinely want to resolve these types of issues. Thank you Charley E.

    Does not recommend this dealer
    Came in for service or repair

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  • Illegally Charged for Services Under Warranty, Treated Bad
    May 12, 2016

    DO NOT TRUST! I was illegally charged for services that where under warranty and treated horribly when I asked about my warranty. I was told they ...

    Capitol Chevrolet Cadillac

    Kate- Capitol is very sorry for the confusion. When you have a moment, feel free to contact our relations manager Charley E. @ 503-399-1011 to dis...


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    DO NOT TRUST! I was illegally charged for services that where under warranty and treated horribly when I asked about my warranty. I was told they couldn't find it. I dealt with Mark Fast and Aaron Trueblood in the service department. This company knowingly charged me for services that should have been free and denied it to my face but finally admitted it only after getting another dealership involved. PLEASE DONT USE THIS SERVICE DEPARTMENT... BEWARE! I am currently having to get the same issue fixed at another dealership that Capital Chevrolet charged me over 1,500 without fixing the issue. The 2nd dealership I went to immediately found the problem and informed me I was wrongfully charged at Capital Chevrolet. CAPITAL CHEVROLET ARE CRIMANALS BY DEFINITION.

    Does not recommend this dealer
    Came in for service or repair
    Capitol Chevrolet Cadillac

    Kate- Capitol is very sorry for the confusion. When you have a moment, feel free to contact our relations manager Charley E. @ 503-399-1011 to discuss this further. Again thank you and have a great day!


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