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Atlanta West Kia is the Absolute WORST dealership ever. I purchased a 2015 Sedona brand new from them. Recently the head gasket cracked and ruined the... engine. It was still under warranty, so we were not too worried. WOW was I wrong. My vehicle was left there on July 11th, the new engine was not ordered until August 22nd. I finally was told my vehicle was ready to be picked up on August 31st (this was after many, many phone calls, emails, text, ect... requesting updates). When I arrived on August 31st to get my vehicle, it had been wrecked. There was a huge dent in the back that they acted like they didn't know was there. When I asked what happened, no one seemed to know. They asked if I wanted to take the vehicle and bring it back later to be fixed. Of course I said NO and then had to wait another week to get my vehicle back so it could go to the body shop for repairs. Quincey, the service manager, was rude and very obviously did not care about the customer. I will never, ever purchase another KIA.
After 9 events of them costing me time and money, I asked to be removed from calls and emails, still get 2 emails a week. This has been going on from May,... 2019. Always not their fault. Even emails. Unsubscribed, called, even complained to Kia, nothing done.
Best car-buying experience I've ever had. The sales person, Steve Hally was fantastic. Thornton Kia has all my future business.
I highly recommend Atlanta West Kia for sales and service. Across the board, all personnel are professional, thorough, and polite. They have earned a life-long... customer in me!
My sales associate was wonderful. She was informative about my car and extremely pleasant throughout my entire experience. Her customer service skills... were beyond exceptional.
Well what can I say about this company..... Best experience from beginning to end! Dina first off is an angel in all respects. She was like an old friend... I was just catching up with and she is the only reason for me going to this dealership. I felt from the moment I spoke with her that she was in it to help me not about money. I will always be appreciative and ever so greatful for all she did to change my life for the greater good! No words can express my feelings about my new friend. I have never in my life been treated like a friend or family by a dealership. Not once did I feel like they were all about the money. From beginning to end I was greeted by smiling faces and everyone seemed to love being there. No sale or amount of money can make that happen or even make it show to strangers walking in the doors its something that just shows in people. To all the folks who helped make a miracle and sheer blessing come to life for me and my 7 yr old daughter THANK YOU FROM THE BOTTOM OF OUR HEARTS!!! I would recommend coming to this dealership over any in the state of georgia. They aren't fake and aren't crooks they are real and it shows. You won't go wrong!
went great. great prices great deals definately worth your time. i would recomend anyone to buy a new car from here. ive tried at many other dealerships... and this was by far the best.
Thank you so much for the review, B.H! We appreciate you!
Our sales person Scott was great. Everyone we dealt with was very nice and knowledgeable. Would definitely go back. Look forward to dealing with them in... the future.
This is my second new car at this dealership. Steve sold me my 1st and 2nd car. I can trust him and he doesn’t pressure me into a decision. I will only... buy Kia cars and hope Steve will be around for my next vehicle.
Thanks Matt Awesome Job! appreciate all the help and quick service Troy