NOVA Motors

4.1 out of 5 4.1

Reviews

4.1 out of 5 4.1
14 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    June 18, 2014

    Car fax report get it. I bought a car from them and it was in 3 accidents which lowers the value of the car. So I tried trading it in no other dealer ship... wants it. Notice when your there they don't offer a car fax report.

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    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    September 2, 2012

    My two sons purchased vehicles from Nova Motors in Fredericksburg, VA in July 2011 and August 2012, they are both very happy with their cars. The cars... were in excellent condition interior and exterior. They provided the utmost professionalism, caring and honest customer service and made the buying process rewarding for my sons. I plan to purchase a vehicle from them in the near future.

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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    August 27, 2012

    We went to Nova Motors after searching for a car for two weeks all the way south as Petersburg,Va and as north as Silver Spring, Md! We had pretty much... settled on a car that we really did not want for a price that we did not want to pay but something told us to stop back by Nova motors to see what Omar could work up. I dropped my fiancoff and actually went to see a few more cars until she called and told me to come back and see what they had on the table. We got the car we wanted three years newer than the model we wanted at another lot for over 6 grand cheaper!!! And not only that the service was top notch and everyone was very polite. We did have to provide allot of information but what do you expect in this day and age. They are protecting themselves from scam buyers just as we have to be leery of scam dealers which this is not one. And moreover than any of that the car is immaculate! Brand new tires clean leather and everything in working condition with two keys. Most lots get all their cars from auctions with things missing or dirty interiors and almost never two sets of keys and alarms. We are so happy with our Acura and the deal that we got for it and will definitely be purchasing more cars from Omar in the future!!!

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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 3 found this review helpful. Did you?
  • 2.0 out of 5
    July 31, 2012

    I recently bought a 2003 VW Passat for a little over $7,000. After owning it for 2 days the check engine came on. Took it back to them and they said they... found a loose hose and tightened it. They also told me to run super gas in it and put a bottle of octane boost in the gas. I went to buy the boost and was told the super gas mixed with the octane boost would cause more issues to include blowing the engine. So i bought some gas additive to clean the injectors and condition the old gas. The very next day the light came on again. I took it to a local shop that works on VW's and they found a broken valve on the turbo system and a loose neutral battery cable. Light was out for 2 days then it returned. Took it back to shop and they found all 4 plugs misfiring. They fixed that issue. Next day the light came back on. Took it to the dealer and they said they couldn't find an issue and said it was from filling the gas tank full. They reset the light. After about 6 hours the light came back on. Returned it to the service company and they hooked it to a smoke machine. With that they found 3 vacuum hoses that had major leaks and valve was leaking. Repaired all hoses and valve. So far repairs have been about $700. The mechanic removed the spark plugs and found oil has been leaking into them. Was advised would need a valve cover gasket and seals replaced for about $400. Did not have that done yet. Called the dealer and they said the gasket was replaced by them and that the mechanic didn't know what he was talking about and for me to bring it to them. While all of this has been going on, I was having issues with the passengers door. Took it to a shop to have it looked at and was told the car had been in an accident. They showed me the evidence. I spoke to the dealer when the car was there for them to check the engine light. He told me the car was never in an accident. Showed him the fender lip where it bolts onto the frame which is black, the car is maroon. Also it is missing the wheel well and the passengers door has had bondo put on it. If they really do a "40 point" inspection, they should have found the accident issues. So now I am about $700 deep in repairs with about $400 more to do not to mention still having to fix the door. Buyer beware, go over the car with a fine tooth comb if you do buy from them. I have not been offered any monies to help with the repairs.

    2.0 out of 5
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    4.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 4 found this review helpful. Did you?
    Dealer Response

    We are sorry that our customer had some issue with the VW Passat with 86k miles, We did try to help him with the check engine light issue even though ...the warranty does not cover the engine light, We did show him Auto Check which shows no accident on this car, when we took this car in trade the car had a big scratch on the right front door an a small scratch on the fender, we had them painted but did not replace them. And we have been calling the customer to see how we can help him with the issues, we did not get a call back from him. Because we care about our customers satisfaction we send him a check to cover some of his expenses.

  • 4.0 out of 5
    March 8, 2012

    I have sorted out all my issues with the owner of Nova motors. He is a very helpful person and passionate about good customer service. It turned out to... be a problem with his sales guy who is no more working for nova motors. The owner understood my problems and provided service to resolve all the problems.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 7, 2012

    got a car from them, exelent car, better customer service, they always there to help you, Ali and Evaristo are very trustfull guys, they never try to get... easy money from us.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 29, 2011

    I bought a Honda Odysey from them a couple of yers ago for my wife and kids, still runing grat, I am very happy with this vehicle. Customer service is... excelent, very good guys. I recomend to stop by and look, they will help you and not rush you.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    December 13, 2011

    Great used selection, customer service, and professional atmosphere. i will deffinately refer any and all of my friends with automotive needs.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    December 12, 2011

    Really enjoyed the service at nova-motors. They were really helpful and got me into the car that I wanted... Thanks again Evaristo!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 8, 2011

    I have brought used vehicles from Nova Motors and found that the owner was very pleasant and helpful. As we have purchased 2 cars from Omar I found that... he is willing to work out any issues that may arise with the car. He is a fair guy. As an independent dealer he will be honest and upfront with what he can and cannot do.

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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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