Living a complete nightmare after buying a car from them!! We traded in our existing car which they have still not paid off 3.5 months later and we now... have forced NYS insurance on that car plus have to make the old car payments. They never filed the DMV paperwork and the temporary registration expired. We had to go to the state for another temporary registration. AND they never fixed the issue with the drivers door that existing when we bought the car even though they took it back for over 2 weeks. The absolute worst dealer. Do not keep their word on anything and now don't return a single call. Stay away!!
I trade in a car one month ago. But they still don't pay off my previous car. So I got so much stress. And they promised to install a navigation in my... new car but still they do nothing. I wish no more victim like me.
Thank you Young for letting us know your experience. Whether a good review or not there can always be improvement. We are sorry your experience was no...t as pleasant as others. Please call 516-837-0931 to confirm your loan has been paid off on your previous vehicle and to discuss the navigation issue. When you call please ask for Neil or Jason.
I had such a great experience with Dwayne purchasing my 2012 Altima the service was excellent these guys are the best come check them out guaranteed approvals....
Taheerah, we are very thankful for your purchase. Drive safe and anything you may need don't hesitate to call.
From the time that i walked into the dealership i was greeted with such a big welcome. I didn't know what type of vehicle i had wanted. I told the carsales... man my price range and from there he gave me options. i narrowed my selection and finally chose the car that i felt was best for me. I was worried about getting approved for a loan and these guys did a wonderful job at doing that. I did all of my paper work and the process was very speedy and easy. Neil helped me from the beginning to end. Neil was very sweet to me and like any other dealership he didn't try to force me into just buying anything. i would recommend my family, close friends and people who are first time car buyers to come to this dealership. I'm very excited about my new ride and i want to give 1800preowned a big thank you. I will be back for my next car. Great job guys.
Thank you Nairobi for your feedback. We take pride in our process and treat everyone like family. Glad you felt comfortable throughout the process. Pl...ease stop in anytime just to say hi. Thank you again for choosing 1800preowned to purchase your new used vehicle. Drive safe!
First of all, the minute you set foot onto this Dealership, you're immediately one of the family--And that's precisely how they treat you--like family.... Dwayne showed me around their selection of cars--no pressure, no fast talking and no promises he couldn't deliver. He was honest, knowledgeable, patient and perfectly professional from step one. After a smooth test drive in a dazzling, bulldozing Jeep Cherokee Laredo came the smooth purchase process--and I do mean smooth, painless and virtually seamless. No games. No gimmicks. No fine print. No surprises. They met me where I was, accepted what I had to work with, pulled their collective skills together and MADE IT HAPPEN for me--and I couldn't be happier or more highly impressed with their proven ability to exceed my expectations! Dwayne hung right in there with me every step of the way. Billy was clear, thorough, meticulous and consistently efficient and--as for Jason--let's just say the staff are a perfect reflection of his outstanding management standards. He sets an example of top-notch, First-Class Customer service which ultimately delivers the loyalty of satisfied customers. This man, a razor sharp, upstanding gentleman, knows his business! Hands down--1 800 PreOwned is a respectable, trustworthy dealership committed to quality. ANYONE and EVERYONE who yearns for a car buying experience that operates like a masterfully constructed high power engine, hear me very clearly--THIS IS THE PLACE! Did I mention I had just gone to another dealership earlier and left with a headache? Less than two hours later I was driving off the lot of 1-800 Pre-Owned in my new championship ride! And I owe it to Jason, Billy and Dwayne for setting the standard in sales excellence! Thanks guys for trailblazing the industry and setting the pace for Five-Star Service!!!
Thank you very much for expressing your thoughts and experience. We try our very hardest to make sure everyone has a great experience here at 1800preo...wned. Congratulations on your purchase and once again thank you for choosing 1800preowned as your dealer of choice.
NOEL NEVER REFUND MY MONEY BACK. BE CAREFUL, DON"T MAKE TRANSACTIONS WITH THIS DEALER...
Ana, we are very sorry to hear about your experience with 1800preowned. We never keep customers deposits. Just doesn't make sense to do so. Our busine...ss is to sell vehicles not to hold money like a bank. We strive on providing customer service throughout the entire sales process even long after. Previously to this review we advised you to call the dealership and speak with a manager. Since than your $100 deposit has been refunded. Once again we apologize for any inconvenience and hope you give us another chance in the future. Thank you
i have went to many dealers but i must say Dwayne was patient , understanding and easy to work with. I would and am definitely going to recommend family... and friends to him.
Congrats Anneka again on your purchase. We try our very best to listen and treat everyone like a guest in our home. Please feel free to stop in just t...o say hi. We love seeing our customers happy. Thank you from the team at 1800preowned
I came for a specific car and I got what I wanted for a good deal. I will definitely recommend this dealership for my friends.
We are glad your happy with your purchase. Our doors are always open. Thank you from the 1800preowned team.
I just bought a BMW at this store, noel was my sales person. I spoke to noel three weeks ago, I kept canceling my appointment and rescheduling I wasn't... even sure if I could manage a car payment . Noel never stopped calling me to find out what happened and finally I came in! the staff was professional and fast! I couldn't believe I was getting a car until I got the keys and drove away. The finance manager Billy was very professional and patient he went through every detail with me , I really felt like I was making the right decision. I'm sending my sister there to get a car at the end of the summer thanks again!
Katrina, glad we never stopped calling. In the end you had a great experience. Tell all your friends about us. We are here for you with anything you m...ay need. Thank you
I was shopping for a good reliable car for my wife and she happened to find a vehicle in our price range at 1800PREOWNED. These guys are amazing!!!!! Noel... (salesperson) and Jason (sales manager) were very professional and courteous. Not once did I ever felt pressured into a vehicle that I didn't want (like most dealerships typically do). My credit wasn't the greatest but they still managed to get me into the car my wife wanted in the budget I wanted. THANK YOU 1800PREOWNED!!!!!!!
Yhon, thank you once again for your purchase. Glad everyone treated you well. We try our hardest to satisfy every customer. Thank you and drive safe!