New 480-646-3805 Dealer Website
Used 623-792-2688 Email Dealer
Service 855-315-9205

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Reviews

Average Ratings

2.7
Average based on 54 reviews
  • New Ford Edge

    My car buying experience could not have been better! Was trying to determine which vehicle would be right to purchase while not planning buy yet u...

    Dealer Response

    Hello, Kevin! We're so happy to hear that Charlie made the decision to buy easy and simple. We appreciate your repeat business and look forward to...


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    My car buying experience could not have been better! Was trying to determine which vehicle would be right to purchase while not planning buy yet until we shopped around. Thanks to Charlie, got a deal that we couldn't walk away from while getting no pressure to purchase! This is vehicle # 5 from this business and will continue to buy from here! Much appreciated! Kevin C

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, Kevin! We're so happy to hear that Charlie made the decision to buy easy and simple. We appreciate your repeat business and look forward to working with you again in the future - thanks for choosing Peoria Ford!


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  • Misleading salesperson C.E.

    We shouldn't use real names right? I will name my salesperson the "Misleading salesperson C.E." to replace the not so nice one of the "Liar sales...

    Dealer Response

    We appreciate your honest feedback, Mariana. We take our clients' feedback very seriously and would appreciate the chance to discuss your recent e...


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    We shouldn't use real names right? I will name my salesperson the "Misleading salesperson C.E." to replace the not so nice one of the "Liar salesperson C.E." My husband and I were shopping for a new truck in Surprise AZ, and asked the salesperson about a truck we have seen online at the Peoria Ford. The nice salesperson in Surprise offered to inquire about the truck at the Peoria Ford but when he came back from discussing with his GM, he told us that the advertised Price for the truck we saw online was simply wrong. I couldn't believe it, I thought the guy had lied to us. So once we got home I called Peoria Ford and spoke with the Misleading salesperson C.E. who even seemed offended that someone said "his online price" was wrong. I asked him to check again, I read the last 8 characters from the advertised truck's VIN #, and he assured me the price is correct. I asked him to please be sure he gives me the correct information so we don't waste our time, but he again affirmed the advertised price is correct. My husband and I got in our car and drove to Peoria Ford were we were greeted by Mr. Misleading person C. E. In person. As soon as we sat down he brought up on his monitor screen the truck we were looking for , he had the VIN # written on a piece of paper from our earlier phone conversation, I assume. And he proceeded to tell us that the truck is the advertised price plus, taxes, and title, and fees, and "the add-ons" that the dealership had paid to add extra. That would be like tens of thousands of dollars extra. I ask you, how is that the advertised price then? Were we talking about a generic model truck? No, we were talking about a specific truck who's VIN number I read him over the phone, and he had assured me it was the correct price being advertised. Now everyone expects to pay for the title, taxes... But how can you advertise a specialty truck at the price of a basic car??? There are two primary ways to lie: to conceal and to falsify. In concealing, the liar withholds some information without actually saying anything untrue. In falsifying, the liar takes an additional step. Not only does the liar withhold true information, but he presents false information as if it were true." The Misleading salesperson C.E. I spoke with, did lie by withholding information. God help us! There was a saying that there are good people, bad people and drivers. Humorous, right? I now say that there are good people, bad people and... Misleading salespeople..

    Shopped for a new car
    Does not recommend this dealer
    Did not make a purchase
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    Dealer Response

    We appreciate your honest feedback, Mariana. We take our clients' feedback very seriously and would appreciate the chance to discuss your recent experience further. Please reach out to our General Manager so we can understand what exactly happened and resolve this matter to the best of our ability.


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  • Improve, fully implement quality control process

    Michael Rodes was our Service Consultant, and his customer service and respond was excellent. However I was very disappointed in the quality of re...

    Dealer Response

    Hello. Thank you for your honest feedback. While we are very pleased to hear that you encountered phenomenal customer service during your visit, w...


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    Michael Rodes was our Service Consultant, and his customer service and respond was excellent. However I was very disappointed in the quality of repair on the air conditioning on our 2009 Ford Explorer. After the vehicle inspection was done, it was determined that the compressor and accumulator for the air conditioner needed to be replaced. We left our vehicle at Peoria Ford to allow sufficient time to complete the work. When I picked up my vehicle the next day, first thing I noticed was that the air coming out into the vehicle was cooler then when I brought it in, but it was not as cool as it should have been if the air conditioner was operating properly.. Even after driving it for awhile, the air from the AC never got very cool. I called Peoria Ford back and took the vehicle in again. The next day we were advised that we will need to replace the conductor or something like that. This makes me question the technicians skill level. The part would have to be ordered and work would not be done until until Friday, today being Tuesday and leaving town on Wednesday, we could not leave our vehicle there. I do not believe the air condition operation was not tested before the vehicle was retured to us as fixed. In my opinion, Peoria Ford either has an insufficient quality control program, or it is not fully implemented.

    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello. Thank you for your honest feedback. While we are very pleased to hear that you encountered phenomenal customer service during your visit, we're sorry that the repairs done didn't live up to the level of service you expected from us. Please reach out to Beverly Woodhull at 623-977-8888 to address your concerns.


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  • Talk about high pressure

    Whatever you do, don't give them your phone number or e-mail address. They will pester you to death. I thought this kind of high pressure went out...

    Dealer Response

    Thank you for your honest feedback. We take our clients' feedback seriously and would like to resolve this matter, to the best of our ability. Ple...


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    Whatever you do, don't give them your phone number or e-mail address. They will pester you to death. I thought this kind of high pressure went out years ago--and this is only the first day. They do not know what the word "no" means. Stay away.

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your honest feedback. We take our clients' feedback seriously and would like to resolve this matter, to the best of our ability. Please reach out to us so we can address your concerns. We know we can always improve so we hope to speak with you soon.


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  • a good place to do business

    I bought a Focus ST this month. The price was right and the terms were right (Ford Credit). Pat Hickey made sure my transaction went well. Thanks!

    Dealer Response

    Greetings, David, and congrats on your awesome, new Focus ST! We are happy Pat made sure you had a great experience. Thank you for choosing Peoria...


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    I bought a Focus ST this month. The price was right and the terms were right (Ford Credit). Pat Hickey made sure my transaction went well. Thanks!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Greetings, David, and congrats on your awesome, new Focus ST! We are happy Pat made sure you had a great experience. Thank you for choosing Peoria Ford!


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  • fantastic service all the wayin all aspects

    I would definitely recommend Peoria Ford They really put the time and the effort to make sureYou get the car or truck you really want and put the ...

    Dealer Response

    Victor, thank you for sharing your recent experience at Peoria Ford. Please let us know if there's anything else we can do for you. Drive safe and...


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    I would definitely recommend Peoria Ford They really put the time and the effort to make sureYou get the car or truck you really want and put the best Deal To make it happen And make sure you see Tracy the saleswoman She's phenomenal Thank you Peoria Ford

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Victor, thank you for sharing your recent experience at Peoria Ford. Please let us know if there's anything else we can do for you. Drive safe and see you on the road.


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  • Great service rep. Very attentive and engaging.

    Had and issue with my stereo. Made an appointment and took it in to have it looked at. My service rep was Justin Reed. He was very great right fro...

    Dealer Response

    We are glad to be a part of your pleasurable experience. We always want our customers to feel the way you felt when leaving our location.


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    Had and issue with my stereo. Made an appointment and took it in to have it looked at. My service rep was Justin Reed. He was very great right from the start. I purchased a Ford Fiesta hatchback from Peoria Ford and my last visit was not so pleasant, so I was a bit nervous about how it would go. Needless to say I was very pleasantly surprised. Justin took good care of me and made sure I knew what was going on the entire time. The waiting facilities were also good. The only criticism I have about that is they should sync their big screens so there isn't multiple audio signals. Too much to try and listen to. Luckily I brought my iPad and they have free wifi. Very pleasant experience all around mostly thanks to Justin. Thanx guys.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    We are glad to be a part of your pleasurable experience. We always want our customers to feel the way you felt when leaving our location.


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  • peoria ford experience

    Worst dealer I have ever been to. Each person tells you a different story. All appear to be dishonest.

    Dealer Response

    Thank you for expressing your honest comments, Bill. We regret to hear your recent visit at our dealership caused you to feel this way and we are ...


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    Worst dealer I have ever been to. Each person tells you a different story. All appear to be dishonest.

    Shopped for a new car
    Does not recommend this dealer
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you for expressing your honest comments, Bill. We regret to hear your recent visit at our dealership caused you to feel this way and we are interested in learning more about what exactly went wrong. Please reach out to us at your earliest convenience and we will do everything in our ability to regain your confidence back in our dealership, if we still can. We sincerely value your business so we hope to speak with you soon. Take care.


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  • Peoria ford

    Great experience all around ask for Jacob Tucker he will take care of u if ur looking for a new car or truck.


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    Great experience all around ask for Jacob Tucker he will take care of u if ur looking for a new car or truck.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Stacy A

    Nothing but trouble from the beginning of my purchase of a 2015 Flex. Very hard to get to talk to someone who is knows how to answer my questions.

    Dealer Response

    Hi Stacy, and thank you for your feedback. Here at Peoria Ford, we always want customers to feel like they understand every aspect of their purcha...


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    Nothing but trouble from the beginning of my purchase of a 2015 Flex. Very hard to get to talk to someone who is knows how to answer my questions.

    Shopped for a new car
    Does not recommend this dealer
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi Stacy, and thank you for your feedback. Here at Peoria Ford, we always want customers to feel like they understand every aspect of their purchase and experience, and we are sorry that you don't feel like we were clearly communicating. Please reach out to Beverly Woodhull at 623-977-8888 at your earliest convenience.


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