I have a 2014 Chev Silverado that bought used from a private party. I had a couple of concerns about the front end alignment and a whining/clicking s...ound from under the hood. There were other things I wanted them to check out, but those were the main ones. Peter handed me this basic 30,000 mile maintenance package that looked like something I needed to do. I told me the total would be around 1600 bucks to do the maintenance package and fix my problems, once I got there to pick it up the total was 1900 bucks and they had to replace a vacuum pump to repair the whining/clicking. Kevin the mechanic also said that he worked on the front end and made it drive better. Well, both problems are exactly the same when I drove it off. The whining/clicking is EXACTLY the same and it drives EXACTLY the same as when I took it there. Now I'm down 1900 bucks with the same problems I had. This is not the first time this service department has done this. I had a 2013 black suburban that the transmission shuttered and was getting worse, still under warranty at the time. They said they fixed it once and nothing changed, so I took it back and they said they replaced the transmission and still nothing changed. It still shuttered EXACTLY the same way. I finally traded it in on another one. I have no complaints about the sales staff or management on that end of Jeff Smith. Courtney Tooks and John David Hudson have always taken excellent care of me, but the service department is a joke. I wish there was someone to talk to or work with to make me feel better about going back and fixing the problems that I took it there for.
The friendly and professional staff make it an easy and fast in and out at the service dept. Very informative.
The staff was very pleasant and the facility was very clean. Best experience hands down. Will recommend to everyone I know