Phil Long Ford at Chapel Hills

3.0 out of 5 3.0

Reviews

3.0 out of 5 3.0
242 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    August 8, 2019

    Very professional. The lady i worked with was very knowledgeable.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Jay, we're happy you found our staff to be so supportive during your experience. We hope you have a great day!

  • 1.0 out of 5
    December 13, 2018

    Absolutely one of the worst experiences I had at dealership. I got super angry when they lied and hung up on my husbandand just basicly thought we weren't... worth their time. Don't shop there.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    I am Ryan Simco, Used Vehicle Director at Phil Long Ford Chapel Hills. I apologize for the poor service you experienced. I would like to discuss your ...interaction with our sales team. Please call me at 719-867-6872 or email rsimco@phillong.com. Thank you and have a great day.

  • October 31, 2015

    Excellent leasing experience at Phil Long Ford Chapel Hills-Ivan Muniz was very professional and helpful when our daughter wanted to select a Ford Escape... to lease. He was very truthful and did not play any games with pricing or vehicles available to meet her car needs. Ivan is very patient and knowledgeable about the leasing process. The staff were very friendly and acknowledge you as they walked by.Financing was smooth with no hassels.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 4.0 out of 5
    January 18, 2017

    Our overall experience was awesome. Chris our Salesman, T.D the manager, and Sonny our finance guy did an exceptional job getting the vehicle that we wanted... and the payment we were shooting for. I'd like to say that Phil Long Chapel Hills has an amazing group of people working there. Thank you to everyone involved.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    January 6, 2017

    VERY GOOD SERVICE AS ALWAYS AT THIS DEALERSHIP. ALWAYS IN AND OUT QUICKLY.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    January 4, 2017

    Perfect buying experience in every way! It really doesn't get any better than this. Great service and friendly people.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    January 3, 2017

    Excellent support. Service was timely and complete to my specifications. Amount of time for the service was accurately predicted, which helped me in... planning my daily schedule. Personnel were very professional and helpful. We have been using Phil Long for many years and plan to continue to do so as long as the level of service remains and it is cost effective.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 4.0 out of 5
    December 28, 2016

    Your service writer, Shelly was very good to work with and i thank her for getting my service completed timely.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 4.0 out of 5
    December 24, 2016

    Steve and The Service Advisor on Duty assisted us in finding a replacement Battery and getting it promptly installed. (It is a rear trunk mounted battery... and so it is NOT obvious.) The Battery had been intermittently failing and we had visited this issue in the past at Phil Long. Since the battery replacement and testing/verifying the charging system it has been stable and the vehicle has been starting. I am disappointed that on previous normal service it was not inspected and noted that the battery turned out to be dated from 2008 and now 8 years old. This should have been noted or found sooner in my opinion but it is s TRUNK mounted obscure battery location. I am now on my guard about the battery date and life expectancy. From now on all trunk mounted batteries should be checked as normal service in my opinion. i.e., a hidden battery still needs monitoring and a red flag at 4 years old. Thanks Maui Mike Callies. NOTE: Phil Long is our primary service dealer other than tires.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    December 12, 2016

    I had to take my car in after the power steering failed. Chris in the service center called me to let me know about possible scenarios and honestly I was... a bit abrasive when he called to let me know it might not be under warranty, he handled me very professionally and did everything he could to steer me in the right direction. I had called and apologized about my behavior later in the day and honestly if I was in his shoes I might not have handled it nearly as well as he did. They took care of me in a timely fashion and was extremely professional with me even after my grumpy tone. I appreciate everything the service center did for me and Chris was very very professional with me at all times. T.D. The general manager helped to get everything taken care of and were nothing but kind and helpful in my time of need. Customer for life. Thanks guys so much!

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    Came in for service or repair
    Did make a purchase
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