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Reviews

Average Ratings

4.8
240 lifetime reviews.
  • Great Leasing Experience

    Excellent leasing experience at Phil Long Ford Chapel Hills-Ivan Muniz was very professional and helpful when our daughter wanted to select a Ford...


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    Excellent leasing experience at Phil Long Ford Chapel Hills-Ivan Muniz was very professional and helpful when our daughter wanted to select a Ford Escape to lease. He was very truthful and did not play any games with pricing or vehicles available to meet her car needs. Ivan is very patient and knowledgeable about the leasing process. The staff were very friendly and acknowledge you as they walked by.Financing was smooth with no hassels.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Ultimate Car Buying Experience

    Our overall experience was awesome. Chris our Salesman, T.D the manager, and Sonny our finance guy did an exceptional job getting the vehicle that...


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    Our overall experience was awesome. Chris our Salesman, T.D the manager, and Sonny our finance guy did an exceptional job getting the vehicle that we wanted and the payment we were shooting for. I'd like to say that Phil Long Chapel Hills has an amazing group of people working there. Thank you to everyone involved.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • MR DOUG B

    VERY GOOD SERVICE AS ALWAYS AT THIS DEALERSHIP. ALWAYS IN AND OUT QUICKLY.


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    VERY GOOD SERVICE AS ALWAYS AT THIS DEALERSHIP. ALWAYS IN AND OUT QUICKLY.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • I Love Phil Long Ford at Chapel Hills!

    Perfect buying experience in every way! It really doesn't get any better than this. Great service and friendly people.


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    Perfect buying experience in every way! It really doesn't get any better than this. Great service and friendly people.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Major, USAF (Retired)

    Excellent support. Service was timely and complete to my specifications. Amount of time for the service was accurately predicted, which helped ...


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    Excellent support. Service was timely and complete to my specifications. Amount of time for the service was accurately predicted, which helped me in planning my daily schedule. Personnel were very professional and helpful. We have been using Phil Long for many years and plan to continue to do so as long as the level of service remains and it is cost effective.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Truck Owner

    Your service writer, Shelly was very good to work with and i thank her for getting my service completed timely.


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    Your service writer, Shelly was very good to work with and i thank her for getting my service completed timely.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Intermittent Battery Faailuer on 2002 T-Bird

    Steve and The Service Advisor on Duty assisted us in finding a replacement Battery and getting it promptly installed. (It is a rear trunk mounted ...


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    Steve and The Service Advisor on Duty assisted us in finding a replacement Battery and getting it promptly installed. (It is a rear trunk mounted battery and so it is NOT obvious.) The Battery had been intermittently failing and we had visited this issue in the past at Phil Long. Since the battery replacement and testing/verifying the charging system it has been stable and the vehicle has been starting. I am disappointed that on previous normal service it was not inspected and noted that the battery turned out to be dated from 2008 and now 8 years old. This should have been noted or found sooner in my opinion but it is s TRUNK mounted obscure battery location. I am now on my guard about the battery date and life expectancy. From now on all trunk mounted batteries should be checked as normal service in my opinion. i.e., a hidden battery still needs monitoring and a red flag at 4 years old. Thanks Maui Mike Callies. NOTE: Phil Long is our primary service dealer other than tires.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Service Center

    I had to take my car in after the power steering failed. Chris in the service center called me to let me know about possible scenarios and honestl...


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    I had to take my car in after the power steering failed. Chris in the service center called me to let me know about possible scenarios and honestly I was a bit abrasive when he called to let me know it might not be under warranty, he handled me very professionally and did everything he could to steer me in the right direction. I had called and apologized about my behavior later in the day and honestly if I was in his shoes I might not have handled it nearly as well as he did. They took care of me in a timely fashion and was extremely professional with me even after my grumpy tone. I appreciate everything the service center did for me and Chris was very very professional with me at all times. T.D. The general manager helped to get everything taken care of and were nothing but kind and helpful in my time of need. Customer for life. Thanks guys so much!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Escape Electrical Problem

    Repair seemed to have taken much longer than I thought was warrranted. If service tech could have explained what the repair would have involved (...


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    Repair seemed to have taken much longer than I thought was warrranted. If service tech could have explained what the repair would have involved (extensive dismantling or difficult access) it would have aligned my expectations with what time it took. Otherwise it seemed that maybe I was just being taken care of as time permitted for a hgiher priority project.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Good product and good sales representation

    We had the sales ( People ) really work for the sale. It was the product I chose after visiting other dealerships, driving many vehicles multiple...


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    We had the sales ( People ) really work for the sale. It was the product I chose after visiting other dealerships, driving many vehicles multiple times.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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