Hertrich Ford of Easton

3.2 out of 5 3.2
Rectangle 48
Sales 8:30 AM - 8:00 PM
Service 8:30 AM - 6:00 PM

Hertrich Ford of Easton Hours

Sales

Monday

8:30 AM - 8:00 PM

Tuesday

8:30 AM - 8:00 PM

Wednesday

8:30 AM - 8:00 PM

Thursday

8:30 AM - 8:00 PM

Friday

8:30 AM - 8:00 PM

Saturday

8:30 AM - 5:00 PM

Sunday

Closed

Service

Monday

8:30 AM - 6:00 PM

Tuesday

8:30 AM - 6:00 PM

Wednesday

8:30 AM - 6:00 PM

Thursday

8:30 AM - 6:00 PM

Friday

8:30 AM - 6:00 PM

Saturday

8:30 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since February 2019

Hertrich Ford of Easton features a variety of new and used cars, trucks, SUVs and vans awaiting your test drive. As a leading Ford dealership in Easton, Maryland, our inventory very likely includes the vehicle you're searching for, just fill out our Contact Us form so we can locate and attain your perfect match.

...


Hertrich Ford stands out among Easton car dealers because we strive to put each and every of our customers in the seat of their perfect vehicle. We accomplish this with the help of our committed sales staff, financing department and everyone else at our friendly dealership!

"Shop Hertrich's and Save"

Service

Car Wash

Complimentary

Air Filter Replacement

$34.94 and up*

Brake Replacement

$138.5 and up*

Fluid Top-Off

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.2 out of 5 3.2
100 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    August 29, 2019

    After having my truck serviced, oil change, grease and tire rotation I noticed a vibration in my tires. Called manager and was told to bring it back. Went... back 7:30 Mon. morning for a tire balance. 2 hrs. later I went to service person to ask what was taking so long, was told it was road tested and there was nothing wrong and my truck was in the lot and had been for 1 1/2 hrs. Left with my wheels shaking and took to Western Auto for balancing

    3.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 28, 2019

    Gary found our perfect car and Brian helped us buy it. Great experience!! Everyone at the dealership was very friendly and helpful. Second time we bought... our car here.

    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jackie, thank you for taking time to share your experience with us. We are happy to hear that our awesome sales and financial representatives Gary and... Brian did such and outstanding job helping find the right vehicle that fits your needs. Enjoy your new car! Thank you being our loyal customers.

  • June 28, 2019

    We have purchased plenty of new cars over the years and this was by far and away the best experience we’ve had. We got a fair deal and everything went... smoothly. We actually had a good time and felt like we were important and valued. Everyone was friendly and courteous. Definitely will return and recommend to our friends .

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Greg and Heidi, We work hard to meet expectations like yours and we're happy to hear we hit the mark. Come back and see us soon!

  • 1.0 out of 5
    May 24, 2019

    Horrible customer service! We took my husbands aunt there to look for a reliable used vehicle. Prior to going we called and explained her situation to... see if they could help, they told us yes and had a vehicle waiting for her to look at. We took her up, she fell in love with it, we came back the next day worked out a deal, signed papers, got the keys and left with the vehicle. A MONTH LATER they call her and say there was an issue with her financing and they need her to bring in more pay stubs. She drives up there in the vehicle to bring them the pay stubs they had asked for, only for them to ambush her and tell her they were taking the vehicle back, that her financing had fallen through. They dropped her off at another dealership with her belongings and drove off with the car leaving her stranded in tears. Luckily the other dealership actually had a heart and cared about their customers. They not only got her a loaner car for the night, but the next day got her into a very nice SUV at a better price than Hertrich Ford had given her. It was an extremely traumatic experience and completely unwarranted, just shows that they do not care for or respect their customers!

    1.0 out of 5
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    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We regret to hear that your experience in our dealership did not meet your expectations. Nevertheless, we appreciate the opportunity of having busines...s with you. Please, know we conduct business with good intent and we always strive for continuous improvement. Our intent was to earn your business and retain you as a customer. It is very unfortunate that we were not able to obtain financing in your situation, and that is why we've reached outside of our store to accommodate you at our Hertrich Used Car Outlet store in Easton as we truly care. We were happy to hear that you've become a new owner of a vehicle. We hope you enjoy your new vehicle and thank you for the opportunity.

  • 5.0 out of 5
    May 18, 2019

    I believe five stars are not enough! The staff was amazing they treated me like I was family. I had many questions and they took their time to answer each... and every one of them truly amazing experience!

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 18, 2019

    Wonderful dealership! Great employees! They were extremely helpful! When I went to look at the new ford rapture, I wasn’t pressured into buying anything... extra for it. Great experience!

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    March 13, 2019

    Please stay away price switch when you go to finance Greedy people Told me one price then changed when I got to finance I have North of 720 credit Do... not go to this dealership please

    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    March 10, 2018

    I had researched the car I wanted to buy and knew it was on the lot at Hertrich Kia. Dave Cox took great care of me with no pressure and met all of my... requests. I was driving away in my new Kia Niro within 3 hours.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Susan, we are pleased to hear Dave took great care of you. Congratulations on your new Kia Niro! Safe travels!

  • 1.0 out of 5
    December 12, 2017

    I purchased a vehicle from this dealership last week . Definitely not the the Hertrich experience I have been accustomed to. The sales person was rude... and completely unhelpful and totally clueless. I ended up doing most of the deal with the sales manager that was extremely rigid over price. I could not even get a full concession on a missing Key Fob. Very sad! Not one person went over the the operation of this vehicle. We were left to figure out all the features on our own. And then as a big slap in the face, they allowed us to drive out of the dealership with the tank empty. (Still waiting for that gas.) That very same week I also purchased 2 more vehicles from the other Hertrich dealership in Easton. That experience was stellar and professional all the way around. My sales person was great and i felt he he had my best interest at heart. He certainly went beyond the call of duty. The GSM was very friendly and accommodating. We sat down and made deals for both cars that were fair to both parties. I find it disturbing that these 2 dealerships in the same small town could be such polar opposites. Maybe, sending the ford dealership to the Chevy,GMC, dealership for some additional customer service training would help. The vehicle that was purchased at the Hertrich ford dealership was my Sons 1st experience in buying a car. Not a great impression to say the least.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Joe, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Hertrich For...d of Easton. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like to discuss this further in the hope of resolving this matter to your satisfaction. We take our customers? comments seriously so we hope that you?ll give us a call at (410) 822-2900. Thank you again for your feedback and we hope to hear from you soon.

  • 5.0 out of 5
    January 28, 2015

    From the moment I walked in I was treated with respect. Bruce in sales worked hard to put me in a vehicle I LOVE at my price range. Everyone was professional... and friendly. They take the time to listen, and go above to make sure you drive away satisfied and in a car you LOVE! I would highly recommend Hertrich Ford of Easton to all my family and friends! I went to several other dealers where they tried to put me in vehicles I did not like, and were very pushy. You will find at Hertrich the customer comes first, and they stand behind all the vehicles they sell. Go to Hertrich, let them know what your looking for and your price range. I guarantee you will drive away in a vehicle you LOVE!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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