Auto Mall of Champaign

3.6 out of 5 3.6

Reviews

3.6 out of 5 3.6
76 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    December 9, 2019

    I wouldn't buy here again. Bought 2005 Ford F150 and had to replace the motor. Horrible service all the way around. Never buy again period.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    December 6, 2019

    Looks like they finally had to close for selling one to many bad cars. Beware of an auto mall opening up near you. They sale nothing but junk cars. They... make them look nice but they aren’t. We didn’t even get to drive ours home before it broke down. We were told they put a new battery in it two different times. Alex is a big liar, hope your finding yourself out of a job right about now. Only been able to drive the car we about about 3 or 4 times. It now sits broken down in our yard needing a new starter and who knows what else. If ratings could be minus they sure would be.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    August 28, 2019

    Sold me a car odometer and speedometer not working many other issues said they would look at it engine had a leaky gasket they told me they replace it... and charge me $100 will never buy a car from them again very dishonest and their customer service is awful

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    June 12, 2019

    Purchased a bmw 550 from the dealership the motor went out on the car less then 24hours and the salesman said he couldn’t do anything...Worse dealership... ever

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    9 people out of 10 found this review helpful. Did you?
  • 5.0 out of 5
    May 8, 2019

    Bill was very up front and honest. Warned me a vehicle I was coming to see was a little rough, but it was priced right. He was correct. It was just not... something I was looking for. If there was a car for us there, I would have bought it.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    March 20, 2019

    I gave the auto mall a chance after reading some worriesome reviews. I understood that I was looking for a cheap car (so my expectations werent too crazy... anyway). I came in and was greeted by my sales guy, we test drove the car, it ran fine. Come to think about it I was pretty excited actually because it had features I really liked. During the buying process , I didnt feel pressured or felt like the salesman was over selling the car. He did mention to me that on old cars that can run and drive fine one day can run into issues and that no one has a "crystal ball" as he mentioned. Which I personally understood very well because I once purchased a new Toyota and had nothing but trouble after it hit 2k miles! I cant talk for the other reviewers, my own experience was pretty good here and thats more than I can say about places like Napletons or champaign chrysler who came off as sleazy or condesending.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    7 people out of 8 found this review helpful. Did you?
  • 1.0 out of 5
    March 19, 2019

    Bought a used SUV and it broke down on the way home. Had a vibration and made some noises and the rpm needle went crazy. Had to pull over and then we weren't... able to get it in gear. Had it towed to a repair shop to define out it needed the rear drive shaft replaced. Had a battery issue before we bought it, which we we were told was taken care of. Later found out the said they replaced with a cheap battery which didn't last so we were told they replaced with a volkswagon battery. Had expensive repair bill on top of purchasing the it. when we tried to get help with this from the wonderful auto mall of cu we didn't get much other than I told you it could fall apart in a thousand pieces. He made us feel like we were stupid for buying it after he told us it could fall apart after all it is a used car. They don't time the time to inspect the cars before they see them or if they do they know they have issues and sale them anyway Do not do not do not do not buy a car from them. Go somewhere any where else or you might end up like us. Take a look at all of the reviews and don't buy from these lying deceitful people unless you want to end up with a car that you will have to put back together

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    9 people out of 10 found this review helpful. Did you?
  • 1.0 out of 5
    March 17, 2019

    I contacted them 3 sepetate times and they never replied. I see from some of the other reviews that this dealership doesn’t seem to value customer service.... Terrible.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    6 people out of 6 found this review helpful. Did you?
  • 5.0 out of 5
    March 14, 2019

    Nick helped me find a good, reliable vehicle for a good price. He was very helpful and listened to what I needed and worked with me the entire way, he... wasnt pushy and was over all great to deal with

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    February 11, 2019

    I called them and they couldn't tell me anything about the car i was asking about and we went there and no one came out to help us

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 3 found this review helpful. Did you?
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