Ron Dominick was my salesman, In Norwalk. He was absolutely wonderful. And the rest of the staff was very nice also. I would recommend buying a car ...from them. I love my car.
I went here to test drive a car I found online. After driving 40 miles to get there, I found out that the car was not as advertised online. The used c...ar manager could offer no information on the car and was outright rude. When I asked him to reprice the car knowing that it was the basic package and not the upgraded one, he said, "it is what it is". Went to another dealership and bought the same car at a much lower price!!
On the day of purchase I asked the salesman to look at the tires because the condition did not appear as stated on the vehicle inspection report I was... provided. I was told they would because that is "The Bauman way" and that they take care of customers after sales. Needless to say not only did they not do as they promised but my emails were ignored for 2 weeks. Is that the "Bauman way?".
I am sorry to hear your experience was not a positive one with our sales, or service department. We really pride ourselves on great customer service ...whether it's for a new or pre-owned vehicle. We would like the opportunity to resolve this issue for you. Please reach out to Rudy Martinez at 419-668-3300.