Baumann Auto Group - Chrysler, Dodge, Jeep, RAM, Hyundai

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Reviews

Average Ratings

3.0
4 lifetime reviews.
  • I couldn't be happier

    Ron Dominick was my salesman, In Norwalk. He was absolutely wonderful. And the rest of the staff was very nice also. I would recommend buying a ...


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    Ron Dominick was my salesman, In Norwalk. He was absolutely wonderful. And the rest of the staff was very nice also. I would recommend buying a car from them. I love my car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Horrible!

    I went here to test drive a car I found online. After driving 40 miles to get there, I found out that the car was not as advertised online. The us...


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    I went here to test drive a car I found online. After driving 40 miles to get there, I found out that the car was not as advertised online. The used car manager could offer no information on the car and was outright rude. When I asked him to reprice the car knowing that it was the basic package and not the upgraded one, he said, "it is what it is". Went to another dealership and bought the same car at a much lower price!!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Did not keep promises

    On the day of purchase I asked the salesman to look at the tires because the condition did not appear as stated on the vehicle inspection report I...

    Dealer Response

    I am sorry to hear your experience was not a positive one with our sales, or service department. We really pride ourselves on great customer serv...


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    On the day of purchase I asked the salesman to look at the tires because the condition did not appear as stated on the vehicle inspection report I was provided. I was told they would because that is "The Bauman way" and that they take care of customers after sales. Needless to say not only did they not do as they promised but my emails were ignored for 2 weeks. Is that the "Bauman way?".

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?
    Dealer Response

    I am sorry to hear your experience was not a positive one with our sales, or service department. We really pride ourselves on great customer service whether it's for a new or pre-owned vehicle. We would like the opportunity to resolve this issue for you. Please reach out to Rudy Martinez at 419-668-3300.


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  • still waiting

    I contacted a salesman, let him know my financial situation. He claimed he could get me in a car. I'm still waiting for him to call me back & it's...

    Dealer Response

    Sorry for any inconvenience this may have caused you...please call Jim Ginnever at 1-800-323-8164 he is the General Manager at the Norwalk store. ...


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    I contacted a salesman, let him know my financial situation. He claimed he could get me in a car. I'm still waiting for him to call me back & it's been Weeks.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 6 found this review helpful. Did you?
    Dealer Response

    Sorry for any inconvenience this may have caused you...please call Jim Ginnever at 1-800-323-8164 he is the General Manager at the Norwalk store. He will be happy to help you in any way he can. Thank you!


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